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From: mutuee@hotmail.com on 4 Sep 2005 12:54
Have purchased a Dell Latitude C600/C500 model PP01L at the Salvation
Army's outlet store.
I can not access any drives (CD, Hard-drive, floppy-drive) nor can I
access CMOS-Setup. I simply receive a Message: "" This computer system,
# 52WJP01-595B, is protected by a password authentication system. You
cannot access the data on this computer without the correct password.
Please type in the primary or administrator password and press <Enter>
""
I noticed that the website postings mentioned " latitude.exe "
(password generator file/program) which I tried but it is geared to
only receiving 5 (five) characters for the Service_Tag_# input to this
program-file. I also used "Latitude_MasterPW.exe" but that does not do
it either. Does anyone know the file-name and where I can download the
correct Dell Password-Generator to solve my problem that will work for
"my" Dell model (C600/C500) Latitude?
Any help would be appreciated. Dell only helps those who can ""prove""
ownership (prove they are the original purchaser)!
My Dell is a: Latitude C600/C500 modle PP01L
Computer system: # 5ZWJP01-595B
Service Tag #: 5ZWJP01
Express Service Code: 13054894417
Thanks in advance

From: Don Schmidt on 4 Sep 2005 14:48
Maybe try accessing the BIOS, write down all of the settings.
Then remove the battery and then the internal BIOS battery.
Wait 5 minutes, replace the batteries, access the BIOS, restore the settings
and then try rebooting.

--
Don
Vancouver, USA


<mutuee(a)hotmail.com> wrote in message
news:1125852885.481878.55460(a)o13g2000cwo.googlegroups.com...
> Have purchased a Dell Latitude C600/C500 model PP01L at the Salvation
> Army's outlet store.
> I can not access any drives (CD, Hard-drive, floppy-drive) nor can I
> access CMOS-Setup. I simply receive a Message: "" This computer system,
> # 52WJP01-595B, is protected by a password authentication system. You
> cannot access the data on this computer without the correct password.
> Please type in the primary or administrator password and press <Enter>
> ""
> I noticed that the website postings mentioned " latitude.exe "
> (password generator file/program) which I tried but it is geared to
> only receiving 5 (five) characters for the Service_Tag_# input to this
> program-file. I also used "Latitude_MasterPW.exe" but that does not do
> it either. Does anyone know the file-name and where I can download the
> correct Dell Password-Generator to solve my problem that will work for
> "my" Dell model (C600/C500) Latitude?
> Any help would be appreciated. Dell only helps those who can ""prove""
> ownership (prove they are the original purchaser)!
> My Dell is a: Latitude C600/C500 modle PP01L
> Computer system: # 5ZWJP01-595B
> Service Tag #: 5ZWJP01
> Express Service Code: 13054894417
> Thanks in advance
>


From: Jerry Bloomfield on 5 Sep 2005 11:23
On 4 Sep 2005 09:54:45 -0700, "mutuee(a)hotmail.com"
<mutuee(a)hotmail.com> wrote:

>I can not access any drives (CD, Hard-drive, floppy-drive) nor can I
>access CMOS-Setup. I simply receive a Message: "" This computer system,
># 52WJP01-595B, is protected by a password authentication system. You
>cannot access the data on this computer without the correct password.
>Please type in the primary or administrator password and press <Enter>

Dell laptops are built to retail the BIOS passwords in a EEPROM, so
removing batteries will not help you in removing the password. Since
Dell only sells direct, and not through retail stores, they can take
the additional security measure for their owners to protect their
information if the computers are stolen. If a Dell laptop is stolen
and the owner has properly set the BIOS passwords, the only thing the
thief can now do is to try to sell it as parts, or to pawn it off on
some sucker who doesn't check for BIOS passwords first. Dell does
recognize ownership transfers as I have gotten the ownership of a
system transferred to me, as well as transferring ownership of some
of my older systems to their new owners.

If you are willing to search around the internet, you will find lots
of people willing to sell you a service of removing the password for
you. You can find people willing to sell you a new EEPROM chip
without a password telling you that soldering this new chip on the
system board is the solution to your problem. I have even seen one
site that claims to give you the instructions on how to remove the
password yourself.

Before you put too much effort into this, you might consider checking
with Dell, and/or your local police station to see if the system has
been reported stolen. If it has, then the store you bought it from
might be able to help the police to catch the thief before he steals
another laptop, who knows, maybe the next one he steals might be
yours...
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