Warranty after replacement ?
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From: - Bobb - on 22 Jun 2008 11:59 I was asked to setup email on a new pc for a friend and when I told him that it didn't have Outlook on the new PC , that he should return it to see if he could get Office installed from factory ( rather than spend $$$ to now go buy it at a store). He said he couldn't return it. I asked " why not". He told me this story. Does this sound right to you ? Summary: 1. Biz owner bought HP laptop at Best Buy and paid extra for upgraded/extended warranty. 2. gave to employee. 3. After 2 weeks employee says " Pc won't boot". 4. Mgr brings back to Best Buy. They try to repair it but after a few days they couldn't ( I don't know why) ,so they swapped it for new one and then told mgr that " since we swapped this for a new one, the warranty ( which is serial number related) is now void." I said that there MUST be a way for them to transfer the warranty to the replacement. He said that he asked and was told that there was not. I told him to call HP etc... to at least get a refund of the extended warranty. Anyone have experience with this ?
From: BigJim on 22 Jun 2008 13:02 bestbuy warranty maybe dead but the hp warranty should be good for a year. "- Bobb -" <bobb(a)noemail.123> wrote in message news:C5SdnX1Ia4hb68PVnZ2dnUVZ_vOdnZ2d(a)comcast.com... >I was asked to setup email on a new pc for a friend and when I told him >that it didn't have Outlook on the new PC , that he should return it to see >if he could get Office installed from factory ( rather than spend $$$ to >now go buy it at a store). He said he couldn't return it. I asked " why >not". He told me this story. Does this sound right to you ? > > Summary: > 1. Biz owner bought HP laptop at Best Buy and paid extra for > upgraded/extended warranty. > 2. gave to employee. > 3. After 2 weeks employee says " Pc won't boot". > 4. Mgr brings back to Best Buy. They try to repair it but after a few days > they couldn't ( I don't know why) ,so they swapped it for new one and then > told mgr that " since we swapped this for a new one, the warranty ( which > is serial number related) is now void." > > I said that there MUST be a way for them to transfer the warranty to the > replacement. He said that he asked and was told that there was not. I > told him to call HP etc... to at least get a refund of the extended > warranty. > > Anyone have experience with this ? >
From: Barry Watzman on 22 Jun 2008 13:08 That's not right. Replacement machine should be covered by balance of original warranty (extended or not). That said, unless there is a huge price advantage, you are better off with retail software than with OEM software (e.g. do not get the software with the computer, buy it yourself later .... again, unless there is a huge price advantage). - Bobb - wrote: > I was asked to setup email on a new pc for a friend and when I told him > that it didn't have Outlook on the new PC , that he should return it to > see if he could get Office installed from factory ( rather than spend > $$$ to now go buy it at a store). He said he couldn't return it. I asked > " why not". He told me this story. Does this sound right to you ? > > Summary: > 1. Biz owner bought HP laptop at Best Buy and paid extra for > upgraded/extended warranty. > 2. gave to employee. > 3. After 2 weeks employee says " Pc won't boot". > 4. Mgr brings back to Best Buy. They try to repair it but after a few > days they couldn't ( I don't know why) ,so they swapped it for new one > and then told mgr that " since we swapped this for a new one, the > warranty ( which is serial number related) is now void." > > I said that there MUST be a way for them to transfer the warranty to the > replacement. He said that he asked and was told that there was not. I > told him to call HP etc... to at least get a refund of the extended > warranty. > > Anyone have experience with this ? >
From: - Bobb - on 22 Jun 2008 14:52 "Barry Watzman" <WatzmanNOSPAM(a)neo.rr.com> wrote in message news:485e86fe$0$7077$4c368faf(a)roadrunner.com... > That's not right. Replacement machine should be covered by balance of > original warranty (extended or not). I agree - and told him to call HP directly. There's got to be a way of changing BestBuy's warranty records with HP. In fact, I would assume that HP only knows that warranty# 123456 is valid - or maybe - assigned to Best Buy: not that it is yet associated with " John Smith" until John Smith registers. UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair calls - and never notifies HP at all ?? Just speculation as I've never used their warranties, but it would be one way to justify in-house repairs. > > That said, unless there is a huge price advantage, you are better off > with retail software than with OEM software (e.g. do not get the > software with the computer, buy it yourself later .... again, unless > there is a huge price advantage). > I suggested he return it to get the OEM version so that he could get the " Pro Version" of Office. His came with Excel, Word and OneNote ( which I'll call "package A') and he COULD get it with " Package B" ( I saw on their site) which included all of "Package A" + Outlook for $15 more. That package is only available via OEM ( I saw at HP/MSFT site). To buy just Outlook is $109 retail. > > - Bobb - wrote: >> I was asked to setup email on a new pc for a friend and when I told him >> that it didn't have Outlook on the new PC , that he should return it to >> see if he could get Office installed from factory ( rather than spend >> $$$ to now go buy it at a store). He said he couldn't return it. I >> asked " why not". He told me this story. Does this sound right to you ? >> >> Summary: >> 1. Biz owner bought HP laptop at Best Buy and paid extra for >> upgraded/extended warranty. >> 2. gave to employee. >> 3. After 2 weeks employee says " Pc won't boot". >> 4. Mgr brings back to Best Buy. They try to repair it but after a few >> days they couldn't ( I don't know why) ,so they swapped it for new one >> and then told mgr that " since we swapped this for a new one, the >> warranty ( which is serial number related) is now void." >> >> I said that there MUST be a way for them to transfer the warranty to >> the replacement. He said that he asked and was told that there was >> not. I told him to call HP etc... to at least get a refund of the >> extended warranty. >> >> Anyone have experience with this ? >>
From: Baron on 22 Jun 2008 15:23
- Bobb - wrote: > > "Barry Watzman" <WatzmanNOSPAM(a)neo.rr.com> wrote in message > news:485e86fe$0$7077$4c368faf(a)roadrunner.com... >> That's not right. Replacement machine should be covered by balance >> of original warranty (extended or not). > > I agree - and told him to call HP directly. There's got to be a way of > changing BestBuy's warranty records with HP. In fact, I would assume > that HP only knows that warranty# 123456 is valid - or maybe - > assigned to Best > Buy: not that it is yet associated with " John Smith" until John > Smith registers. > > UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair > calls - and never notifies HP at all ?? Just speculation as I've > never used their warranties, but it would be one way to justify > in-house repairs. > >> >> That said, unless there is a huge price advantage, you are better off >> with retail software than with OEM software (e.g. do not get the >> software with the computer, buy it yourself later .... again, unless >> there is a huge price advantage). >> > > I suggested he return it to get the OEM version so that he could get > the " Pro Version" of Office. > His came with Excel, Word and OneNote ( which I'll call "package A') > and he COULD get it with " Package B" ( I saw on their site) which > included all of "Package A" + Outlook for $15 more. That package is > only available via OEM ( I saw at HP/MSFT site). To buy just Outlook > is $109 retail. > >> >> - Bobb - wrote: >>> I was asked to setup email on a new pc for a friend and when I told >>> him that it didn't have Outlook on the new PC , that he should >>> return it to see if he could get Office installed from factory ( >>> rather than spend $$$ to now go buy it at a store). He said he >>> couldn't return it. I asked " why not". He told me this story. Does >>> this sound right to you ? >>> >>> Summary: >>> 1. Biz owner bought HP laptop at Best Buy and paid extra for >>> upgraded/extended warranty. >>> 2. gave to employee. >>> 3. After 2 weeks employee says " Pc won't boot". >>> 4. Mgr brings back to Best Buy. They try to repair it but after a >>> few days they couldn't ( I don't know why) ,so they swapped it for >>> new one and then told mgr that " since we swapped this for a new >>> one, the warranty ( which is serial number related) is now void." >>> >>> I said that there MUST be a way for them to transfer the warranty to >>> the replacement. He said that he asked and was told that there was >>> not. I told him to call HP etc... to at least get a refund of the >>> extended warranty. >>> >>> Anyone have experience with this ? >>> Its a replacement for a faulty product. He is entitled to have a replacement or a refund for the whole purchase. I would have demanded a full refund and started the transaction again or gone elsewhere. Sounds a bit con merchant'ish to me ! -- Best Regards: Baron. |