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From: Jack Sadie on 28 Jun 2008 20:58 Recently I have experienced several intermittent periods of perhaps 10 or 12 hours when I could not get into Internet Explorer, nor could I access Outlook Express on line. A check with a friend who uses the same ISP confirmed that he could access without any trouble so there was no general problem at Pipex so far as I could tell. However I was clearly connected to the internet via my wireless router, and even as I watched, my Local Area Network Status showed that packets were being both sent and received. Furthermore my Anti-virus program was updated with new signature files without any problem during the period when I could not get access. I cannot therefore understand where the problem lies. I attempted to use the diagnostic tool which displays on Internet Explorer if you cannot get access, but sadly the log I printed has been destroyed and I cannot recall any detail. I do know that it referred to "DNS" and "the server" in some way, but that may not help. Any ideas ? Is the connection for my Antivirus Signature download independent of my ISP - it seems it must be? I obviously don't understand the mechanism and will be obliged for help. -- Regards, Jack Sadie jaxalad-buying(a)yahooREMOVE.co.uk
From: PA Bear [MS MVP] on 28 Jun 2008 21:59 Windows version? IE version (yes, IE)? What anti-virus application or security suite is installed? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Jack Sadie wrote: > Recently I have experienced several intermittent periods of perhaps 10 or > 12 > hours when I could not get into Internet Explorer, nor could I access > Outlook Express on line. A check with a friend who uses the same ISP > confirmed that he could access without any trouble so there was no general > problem at Pipex so far as I could tell. > > However I was clearly connected to the internet via my wireless router, > and > even as I watched, my Local Area Network Status showed that packets were > being both sent and received. Furthermore my Anti-virus program was > updated > with new signature files without any problem during the period when I > could > not get access. > > I cannot therefore understand where the problem lies. I attempted to use > the > diagnostic tool which displays on Internet Explorer if you cannot get > access, but sadly the log I printed has been destroyed and I cannot recall > any detail. I do know that it referred to "DNS" and "the server" in some > way, but that may not help. > > Any ideas ? Is the connection for my Antivirus Signature download > independent of my ISP - it seems it must be? I obviously don't understand > the mechanism and will be obliged for help.
From: Jack Sadie on 29 Jun 2008 05:02 Sorry PAB ! Windows XP home v5.1 SP2, IE7, Computer Associates Anti-virus 9, only Defender, no 3rd Party firewall but Windows firewall switched on. Used Pipex as ISP for several years without problems. Thanks for looking into it. -- Regards, Jack Sadie jaxalad-buying(a)yahooREMOVE.co.uk "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message news:ejP$oxY2IHA.4852(a)TK2MSFTNGP05.phx.gbl... > Windows version? IE version (yes, IE)? What anti-virus application or > security suite is installed? What anti-spyware applications (other than > Defender)? What third-party firewall (if any)? > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > Jack Sadie wrote: >> Recently I have experienced several intermittent periods of perhaps 10 or >> 12 >> hours when I could not get into Internet Explorer, nor could I access >> Outlook Express on line. A check with a friend who uses the same ISP >> confirmed that he could access without any trouble so there was no >> general >> problem at Pipex so far as I could tell. >> >> However I was clearly connected to the internet via my wireless router, >> and >> even as I watched, my Local Area Network Status showed that packets were >> being both sent and received. Furthermore my Anti-virus program was >> updated >> with new signature files without any problem during the period when I >> could >> not get access. >> >> I cannot therefore understand where the problem lies. I attempted to use >> the >> diagnostic tool which displays on Internet Explorer if you cannot get >> access, but sadly the log I printed has been destroyed and I cannot >> recall >> any detail. I do know that it referred to "DNS" and "the server" in some >> way, but that may not help. >> >> Any ideas ? Is the connection for my Antivirus Signature download >> independent of my ISP - it seems it must be? I obviously don't understand >> the mechanism and will be obliged for help. >
From: PA Bear [MS MVP] on 29 Jun 2008 20:25 Thank you. None of that software should be causing the problem (but YMMV when it comes to CAAV9). Does "I could not get into Internet Explorer" mean that IE wouldn't open/load, or that you couldn't reach any webpages? Is your router running the latest firmware version? How to troubleshoot network connectivity problems in Internet Explorer [ignore APPLIES TO section] http://support.microsoft.com/kb/936211 -- ~PA Bear Jack Sadie wrote: > Sorry PAB ! Windows XP home v5.1 SP2, IE7, Computer Associates Anti-virus > 9, > only Defender, no 3rd Party firewall but Windows firewall switched on. > Used > Pipex as ISP for several years without problems. > Thanks for looking into it. > >> Windows version? IE version (yes, IE)? What anti-virus application or >> security suite is installed? What anti-spyware applications (other than >> Defender)? What third-party firewall (if any)? >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/ >> >> Jack Sadie wrote: >>> Recently I have experienced several intermittent periods of perhaps 10 >>> or >>> 12 >>> hours when I could not get into Internet Explorer, nor could I access >>> Outlook Express on line. A check with a friend who uses the same ISP >>> confirmed that he could access without any trouble so there was no >>> general >>> problem at Pipex so far as I could tell. >>> >>> However I was clearly connected to the internet via my wireless router, >>> and >>> even as I watched, my Local Area Network Status showed that packets were >>> being both sent and received. Furthermore my Anti-virus program was >>> updated >>> with new signature files without any problem during the period when I >>> could >>> not get access. >>> >>> I cannot therefore understand where the problem lies. I attempted to use >>> the >>> diagnostic tool which displays on Internet Explorer if you cannot get >>> access, but sadly the log I printed has been destroyed and I cannot >>> recall >>> any detail. I do know that it referred to "DNS" and "the server" in some >>> way, but that may not help. >>> >>> Any ideas ? Is the connection for my Antivirus Signature download >>> independent of my ISP - it seems it must be? I obviously don't >>> understand >>> the mechanism and will be obliged for help.
From: Jack Sadie on 30 Jun 2008 18:31
In the situation, I can open Internet Explorer but no web pages load. All the tabs have the same "cannot open the web page" message but I cannot remember the wording. Sorry but don't recognise YMMV ? -- Regards, Jack Sadie jaxalad-buying(a)yahooREMOVE.co.uk "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message news:e$NL6fk2IHA.4476(a)TK2MSFTNGP06.phx.gbl... > Thank you. None of that software should be causing the problem (but YMMV > when it comes to CAAV9). > > Does "I could not get into Internet Explorer" mean that IE wouldn't > open/load, or that you couldn't reach any webpages? > > Is your router running the latest firmware version? > > How to troubleshoot network connectivity problems in Internet Explorer > [ignore APPLIES TO section] > http://support.microsoft.com/kb/936211 > -- > ~PA Bear > > Jack Sadie wrote: >> Sorry PAB ! Windows XP home v5.1 SP2, IE7, Computer Associates Anti-virus >> 9, >> only Defender, no 3rd Party firewall but Windows firewall switched on. >> Used >> Pipex as ISP for several years without problems. >> Thanks for looking into it. >> >>> Windows version? IE version (yes, IE)? What anti-virus application or >>> security suite is installed? What anti-spyware applications (other than >>> Defender)? What third-party firewall (if any)? >>> -- >>> ~Robear Dyer (PA Bear) >>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >>> AumHa VSOP & Admin http://aumha.net >>> DTS-L http://dts-l.net/ >>> >>> Jack Sadie wrote: >>>> Recently I have experienced several intermittent periods of perhaps 10 >>>> or >>>> 12 >>>> hours when I could not get into Internet Explorer, nor could I access >>>> Outlook Express on line. A check with a friend who uses the same ISP >>>> confirmed that he could access without any trouble so there was no >>>> general >>>> problem at Pipex so far as I could tell. >>>> >>>> However I was clearly connected to the internet via my wireless router, >>>> and >>>> even as I watched, my Local Area Network Status showed that packets >>>> were >>>> being both sent and received. Furthermore my Anti-virus program was >>>> updated >>>> with new signature files without any problem during the period when I >>>> could >>>> not get access. >>>> >>>> I cannot therefore understand where the problem lies. I attempted to >>>> use >>>> the >>>> diagnostic tool which displays on Internet Explorer if you cannot get >>>> access, but sadly the log I printed has been destroyed and I cannot >>>> recall >>>> any detail. I do know that it referred to "DNS" and "the server" in >>>> some >>>> way, but that may not help. >>>> >>>> Any ideas ? Is the connection for my Antivirus Signature download >>>> independent of my ISP - it seems it must be? I obviously don't >>>> understand >>>> the mechanism and will be obliged for help. > |