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From: Steve.W on 12 Aug 2010 13:08
Hi All.

I am hoping that some kind soul can have pitty on me and throw me a life
line, rather than have to go through the whole dreaded re-install of
everything.

Firstly, let me give you my PC specs in case that helps.
Win XP Pro 32bit. Intel P4 3.40GHz CPU. 1,000W PSU. ABIT IC7 MAX III Mobo.
Herculese Digifire 7.1 Sound card. Gainward Geforce GS7800 512MB RAM. and 4Gb
of system RAM. One Hitachi 450Gb HDD.

I generaly tend to use my PC for web browsing and Gaming, and of course
emailing and listening to the odd bit of music etc.

I was using the PC on Tuesday evening of this week, and I noticed that the
yellow shield for the MS Updates showed up and informed me that there were
up-dates ready for my PC.

I clicked on it and noticed that this was a large one, 125Mb, which included
a new .Net 4, along with the usual KB ones, and security fixes etc and the MS
Security essentials up-date and the MS Malisious software one too.

So, I downloaded it and then installed, at which point it informed me that I
need to re-boot. Which I duly did, but this is where everything wen't awry
for me. After the re-boot I was presented with a BSOD, which had the
BAD_SYSTEM_CONFIG_INFO message, and then a STOP message at the bottom.

I can't quite remember the whole thing, but I will post it if you need it. I
can just start up the PC and within a few seconds it will be there again.

I can get the PC to pass the POST, and I can get into the recovery colsole,
and boot from the CD but thats it. It won't let me go into the F8 Safe Mode.

If anyone has any thoughts or suggestions I would be most gratefull if you
would share them Please.

I have not installed / uninstalled or added anything for some considerable
time now, so I haven't concentrated too much on that.

Thank you in advance for any ideas.

Best regards

Steve.W
From: PA Bear [MS MVP] on 12 Aug 2010 13:10
With the demise of Windows Update newsgroup on 01 July 2010, you will find
support for Windows Update in this MS forum now:
http://social.answers.microsoft.com/Forums/en-US/vistawu/threads

Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;
Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) as well as your current IE
version (e.g., IE6, IE7, IE8) in your first post.

For home users, no-charge support is available by calling 1-866-PCSAFETY
(1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
States and in Canada or by contacting your local Microsoft subsidiary.
There is no-charge for support calls that are associated with security
updates. When you call, clearly state that your problem is related to a
Security Update and cite the update's KB number (e.g., KB999999).

Or you can...

Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Steve.W wrote:
> Hi All.
>
> I am hoping that some kind soul can have pitty on me and throw me a life
> line, rather than have to go through the whole dreaded re-install of
> everything.
>
> Firstly, let me give you my PC specs in case that helps.
> Win XP Pro 32bit. Intel P4 3.40GHz CPU. 1,000W PSU. ABIT IC7 MAX III Mobo.
> Herculese Digifire 7.1 Sound card. Gainward Geforce GS7800 512MB RAM. and
> 4Gb of system RAM. One Hitachi 450Gb HDD.
>
> I generaly tend to use my PC for web browsing and Gaming, and of course
> emailing and listening to the odd bit of music etc.
>
> I was using the PC on Tuesday evening of this week, and I noticed that the
> yellow shield for the MS Updates showed up and informed me that there were
> up-dates ready for my PC.
>
> I clicked on it and noticed that this was a large one, 125Mb, which
> included
> a new .Net 4, along with the usual KB ones, and security fixes etc and the
> MS Security essentials up-date and the MS Malisious software one too.
>
> So, I downloaded it and then installed, at which point it informed me that
> I
> need to re-boot. Which I duly did, but this is where everything wen't awry
> for me. After the re-boot I was presented with a BSOD, which had the
> BAD_SYSTEM_CONFIG_INFO message, and then a STOP message at the bottom.
>
> I can't quite remember the whole thing, but I will post it if you need it.
> I
> can just start up the PC and within a few seconds it will be there again.
>
> I can get the PC to pass the POST, and I can get into the recovery
> colsole,
> and boot from the CD but thats it. It won't let me go into the F8 Safe
> Mode.
>
> If anyone has any thoughts or suggestions I would be most gratefull if you
> would share them Please.
>
> I have not installed / uninstalled or added anything for some considerable
> time now, so I haven't concentrated too much on that.
>
> Thank you in advance for any ideas.
>
> Best regards
>
> Steve.W

From: Paul on 12 Aug 2010 13:53
Steve.W wrote:
> Hi All.
>
> I am hoping that some kind soul can have pitty on me and throw me a life
> line, rather than have to go through the whole dreaded re-install of
> everything.
>
> Firstly, let me give you my PC specs in case that helps.
> Win XP Pro 32bit. Intel P4 3.40GHz CPU. 1,000W PSU. ABIT IC7 MAX III Mobo.
> Herculese Digifire 7.1 Sound card. Gainward Geforce GS7800 512MB RAM. and 4Gb
> of system RAM. One Hitachi 450Gb HDD.
>
> I generaly tend to use my PC for web browsing and Gaming, and of course
> emailing and listening to the odd bit of music etc.
>
> I was using the PC on Tuesday evening of this week, and I noticed that the
> yellow shield for the MS Updates showed up and informed me that there were
> up-dates ready for my PC.
>
> I clicked on it and noticed that this was a large one, 125Mb, which included
> a new .Net 4, along with the usual KB ones, and security fixes etc and the MS
> Security essentials up-date and the MS Malisious software one too.
>
> So, I downloaded it and then installed, at which point it informed me that I
> need to re-boot. Which I duly did, but this is where everything wen't awry
> for me. After the re-boot I was presented with a BSOD, which had the
> BAD_SYSTEM_CONFIG_INFO message, and then a STOP message at the bottom.
>
> I can't quite remember the whole thing, but I will post it if you need it. I
> can just start up the PC and within a few seconds it will be there again.
>
> I can get the PC to pass the POST, and I can get into the recovery colsole,
> and boot from the CD but thats it. It won't let me go into the F8 Safe Mode.
>
> If anyone has any thoughts or suggestions I would be most gratefull if you
> would share them Please.
>
> I have not installed / uninstalled or added anything for some considerable
> time now, so I haven't concentrated too much on that.
>
> Thank you in advance for any ideas.
>
> Best regards
>
> Steve.W

Here is one hypothesis to check out.

http://support.microsoft.com/kb/247998

BAD_SYSTEM_CONFIG_INFO

This issue can occur if the Read-Only attribute has been set on a registry file.

The registry files are opened by the operating system very early in the boot
process, and the operating system requires full control over the registry files
to function as designed.

So that is one possibility.

attrib /?

Displays or changes file attributes.

ATTRIB [+R | -R] [+A | -A ] [+S | -S] [+H | -H] [drive:][path][filename]
[/S [/D]]

+ Sets an attribute.
- Clears an attribute.
R Read-only file attribute.
A Archive file attribute.
S System file attribute.
H Hidden file attribute.
[drive:][path][filename]
Specifies a file or files for attrib to process.
/S Processes matching files in the current folder
and all subfolders.
/D Processes folders as well.

Using command line commands,

C:
cd \
cd WINDOWS\system32\config
attrib *

I can get the current attributes for the five registry files.

A C:\WINDOWS\system32\config\AppEvent.Evt
A C:\WINDOWS\system32\config\DEFAULT
A H C:\WINDOWS\system32\config\default.LOG
A C:\WINDOWS\system32\config\default.sav
A C:\WINDOWS\system32\config\SAM
A H C:\WINDOWS\system32\config\SAM.LOG
A C:\WINDOWS\system32\config\SecEvent.Evt
A C:\WINDOWS\system32\config\SECURITY
A H C:\WINDOWS\system32\config\SECURITY.LOG
A C:\WINDOWS\system32\config\SOFTWARE
A H C:\WINDOWS\system32\config\software.LOG
A C:\WINDOWS\system32\config\software.sav
A C:\WINDOWS\system32\config\SysEvent.Evt
A C:\WINDOWS\system32\config\SYSTEM
A H C:\WINDOWS\system32\config\system.LOG
A C:\WINDOWS\system32\config\system.sav
A H C:\WINDOWS\system32\config\TempKey.LOG
A C:\WINDOWS\system32\config\userdiff
A H C:\WINDOWS\system32\config\userdiff.LOG
A C:\WINDOWS\system32\config\output97.txt

A is archive file attribute. H is hidden, meaning some
of the files are more hidden than the others. None of
the files is marked "Read-Only" with the letter "R".

The "attrib" command is available in the Recovery Console.
The Recovery Console can be installed on a system (I don't
have it set up that way here), or you can gain access
by using your WinXP installer CD (the method I use).
If you don't have a real WinXP installer CD, then
you need to find another option.

So that is where I might start, based on the hypothesis
something has been set read-only by accident.

For a first cut at it, I'd

1) Boot recovery console
2) Log into the WinXP partition (I have two OSes on my computer)
3) Use the Change Directory (cd) command to navigate to the CONFIG
folder.
4) attrib *

Don't bother to repair it, but check to see it "R" is set
on the registry files, then report back.

http://en.wikipedia.org/wiki/Windows_Registry

"Windows NT-based operating systems

Windows NT-based systems store the registry in a binary hive
format which is the same format that can be exported, loaded
and unloaded by the Registry Editor in these operating systems.
The following Registry files are stored in %SystemRoot%\System32\Config\:

* Sam – HKEY_LOCAL_MACHINE\SAM
* Security – HKEY_LOCAL_MACHINE\SECURITY
* Software – HKEY_LOCAL_MACHINE\SOFTWARE
* System – HKEY_LOCAL_MACHINE\SYSTEM
* Default – HKEY_USERS\.DEFAULT
* Userdiff – Not associated with a hive. Used only when upgrading operating systems."

HTH,
Paul
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