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From: PW on 9 Nov 2009 14:08
Hi,

Now it is happening to another client all of a sudden. The last one
had to reinstall XP to run our Access 2003 MDE.

When they click on our icon, the Windows Installer program appears,
then disappears and nothing happens. We had them reinstall our
application and Windows Installer comes back up and says it can not
find one of it's components and the installation stops.

We tried having them run the Windows Installer fix from the MS website
but that does nothing.

I believe what the two had in common is that they updated their Norton
Security suite and definitions.

I can not find anything about this problem using the search engines or
the MS Knowledge base.

Any ideas??

-paulw
From: Salad on 9 Nov 2009 16:42
PW wrote:

> Hi,
>
> Now it is happening to another client all of a sudden. The last one
> had to reinstall XP to run our Access 2003 MDE.
>
> When they click on our icon, the Windows Installer program appears,
> then disappears and nothing happens. We had them reinstall our
> application and Windows Installer comes back up and says it can not
> find one of it's components and the installation stops.
>
> We tried having them run the Windows Installer fix from the MS website
> but that does nothing.
>
> I believe what the two had in common is that they updated their Norton
> Security suite and definitions.
>
> I can not find anything about this problem using the search engines or
> the MS Knowledge base.
>
> Any ideas??
>
> -paulw

Since you mentioned NAV, http://support.microsoft.com/kb/329820. Don't
know if will help.

From: PW on 9 Nov 2009 20:30
On Mon, 09 Nov 2009 13:42:21 -0800, Salad <oil(a)vinegar.com> wrote:

>PW wrote:
>
>> Hi,
>>
>> Now it is happening to another client all of a sudden. The last one
>> had to reinstall XP to run our Access 2003 MDE.
>>
>> When they click on our icon, the Windows Installer program appears,
>> then disappears and nothing happens. We had them reinstall our
>> application and Windows Installer comes back up and says it can not
>> find one of it's components and the installation stops.
>>
>> We tried having them run the Windows Installer fix from the MS website
>> but that does nothing.
>>
>> I believe what the two had in common is that they updated their Norton
>> Security suite and definitions.
>>
>> I can not find anything about this problem using the search engines or
>> the MS Knowledge base.
>>
>> Any ideas??
>>
>> -paulw
>
>Since you mentioned NAV, http://support.microsoft.com/kb/329820. Don't
>know if will help.

I don't know Salad. I guess it's worth a try. But we are dealing
with "Bubbas" and I don't know if they can handle something like this!

Thanks

-paul
From: PW on 17 Nov 2009 16:16
On Mon, 09 Nov 2009 13:42:21 -0800, Salad <oil(a)vinegar.com> wrote:

>PW wrote:
>
>> Hi,
>>
>> Now it is happening to another client all of a sudden. The last one
>> had to reinstall XP to run our Access 2003 MDE.
>>
>> When they click on our icon, the Windows Installer program appears,
>> then disappears and nothing happens. We had them reinstall our
>> application and Windows Installer comes back up and says it can not
>> find one of it's components and the installation stops.
>>
>> We tried having them run the Windows Installer fix from the MS website
>> but that does nothing.
>>
>> I believe what the two had in common is that they updated their Norton
>> Security suite and definitions.
>>
>> I can not find anything about this problem using the search engines or
>> the MS Knowledge base.
>>
>> Any ideas??
>>
>> -paulw
>
>Since you mentioned NAV, http://support.microsoft.com/kb/329820. Don't
>know if will help.


Nope. They completely uninstalled NAV and still can not complete the
Windows Installer installation program. Now they can not run our
Access 2003 application after successfully running it for years.

Does any one have a solution besides reinstalling Windows?

-paulw
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