XP Pro Repair - will not accept key code
in [Windows XP]
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From: PA Bear [MS MVP] on 25 Jan 2010 11:45 Canned reply. Use another computer to D/L the Diagnostic Tool and to post to the appropriate forum. Windows Genuine Advantage Contact Us http://support.microsoft.com/gp/contactwga Doum wrote: > Windows must be working to follow this procedure, isn't it? > >> Please visit http://www.microsoft.com/genuine/ and click on the >> Validate Windows and/or Validate Office button then restart your >> computer. >> >> If you weren't able to Validate, proceed as follows: >> >> 1. Download this diagnostic tool, saving it to your desktop: >> http://go.microsoft.com/fwlink/?linkid=56062 >> >> => WinXP: Double-click on the executable to run the tool. >> >> => Vista & Win7: Right-click on the executable and select Run as >> Administrator to run the tool. >> >> 2. After running the tool, click on the Windows and/or Office tab as >> appropriate and then click on Copy (to clipboard). >> >> NB: You may want to open a new Notepad file, paste the contents of >> your clipboard into it & save for future reference. >> >> 3. Begin a new post in the appropriate Microsoft Genuine Advantage >> forum and paste the results of the WGA and/or OGA Diagnostic Data in a >> detailed post: >> http://social.microsoft.com/Forums/en-US/category/genuine >> >> 4. A troubleshooting specialist will analyze the data and recommend an >> appropriate solution. >> >> >> Jim Smith wrote: >>> I do computer tech for a small university. >>> >>> I have a students XP Pro laptop which we had to run repair on (we >>> provide free computer repair to all students) and as part of the >>> repair it naturally >>> asks for our XP Pro volume licensing key. >>> >>> The key was entered and accepted, then the install locked up with the >>> ubiquidous 39 minutes remaining (sat there for over an hour, no HDD >>> activity). >>> >>> I did a hard reboot and restarted the repair, but now when it comes >>> to the activation key window, it says the key (same one as before) is >>> not a valid key. >>> >>> Where do I go from here, is there no way to get past this roadblock? >>> >>> We have 3 or 4 VLK's all of which work ordinarily, but not this time. |