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From: kony on 19 May 2006 07:34 On 19 May 2006 03:54:25 -0700, gremlin_dude(a)hotmail.com wrote: >Hi. About a couple of months ago my Sony Vaio lcd monitor >(pcvd-17sd1w) was working fine. I was using it all day and in the >evening needed to restart my pc, so i did and when the monitor went to >come back on, it displayed only a white screen and nothing else(so now >instead of a monitor i have a rather expensive lamp). It displays >white whether it is plugged into the 3d card or not. It doesnt flash >white, just stays white. > >I was wondering if anyone knew what could have caused this and if it is >perhaps fixable because i dont really want to buy a new monitor. I >have owned the monitor for about 6 months but bought it off a friend >who had it for a while, so unfortunately it is out of warranty. > >Thanks >======== >gremlin_dude I could be wrong but suspect you have a bad internal ribbon cable contact, or the data board itself is failing in some way. Does it "always" display only white, or sometimes work ok? The remedy might be opening it up and inspecting, trying to find fault but if it works a lot of the time, you are adding poential fault points by (doing what might come next to troubleshoot...) opening it up, disassembling it to inspect all parts... and we dont' know what abilities you have to spot or fix faults. So when you wrote "lcd monitor", I take it at face value, that it is only a monitor, that at worst, you can buy another monitor without suffering further loss. (not that this isnt' enough of a loss, but compared to an entire laptop being nonfunctional, it is the lesser of two evils). I would disassemble, inspect, pull and replug all cables, including ribbon cables. If you had a spare system-monitor cable, that might be worth trying too. Beyond that, I suggest buying a new 19" or higher monitor since the current one is out of warranty. you could also try the "i am a severely dissatisfied customer" approach, phoning and emailing sony about how upset you are. 9 times of out 10 it is just a waste of time, but for the tenth person... it might help, and Sony should be aware of this, that customers won't buy same brand that just failed on them a large % of the time, and personally, I don't feel a monitor should fail like this, at least not until the CCFL lamp has aged until it is too dim to be useable which is at least 4-6 years' use, even longer in some cases. So let them know, you didn't want to save $5 in parts to reduce the lifespan by 50%. Often the key is not "asking" them what they will do for you, but "tellling" them what you insist to rectify this. remember that a Sony (et al) CSR is not losing money out of pocket to fix your system, they might take the path of least resistance, which is you vs. their manager. Set policies might make this irrelevant, but often Sony (at least) has a reasonable warranty. Are you certain your warranty is up, there is no way to take advantage of it? If it is up, and you have the budget to buy a nice new LCD, it might work out as well in the end. A reasonably good 19 or 20+" LCD is much nicer to use than a 17", IMO.
From: gremlin_dude on 19 May 2006 15:52 Hi Kony. Yes, it is just a monitor rather than a laptop screen, so not too expensive to replace, but i would like to fix it if i can first. Also, yes, it is ALWAYS white, as if the backlight is on, but the panel isnt displaying what the 3d card is throwing at it. I think i took it apart a little while ago, but not too knowledgable on the innards of an lcd, but i gonna have another look inside it tonight maybe. I also tried the dissatisfied customer approach to sony (the guy i bought the monitor from works for a Sony Centre shop and he tried to get them to sort it) however, they said they wouldnt touch it with a barge pole. Thanks for the reply ========= gremlin_dude
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