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From: blcommissioner on 31 May 2008 11:40
In an attempt to try and resolve a glitch with my palm, I deleted a lot of
software and basically made things worse for my tungsten e. I would like to
restore my tungsten e to its factory settings and restore all programs -
when I try to do it now it just resets with the same problems - do I need to
delete all the original palm software from my computer. What other software
should I delete. Right now when ever I do a sync I have to reset my palm.

Thanks for any help you can give me with this.

John Helm


From: Jim Anderson on 31 May 2008 14:17
In article <RNudnc1mv-pQ7NzVnZ2dnUVZ_umdnZ2d(a)insightbb.com>,
blcommissioner(a)insightbb.com says...
> In an attempt to try and resolve a glitch with my palm, I deleted a lot of
> software and basically made things worse for my tungsten e. I would like to
> restore my tungsten e to its factory settings and restore all programs -
> when I try to do it now it just resets with the same problems - do I need to
> delete all the original palm software from my computer. What other software
> should I delete. Right now when ever I do a sync I have to reset my palm.
>
> Thanks for any help you can give me with this.
>
> John Helm

The restore Hotsync just loads the problem back on.

Do the hard reset, answer yes to erase all data.

On the PC find and rename the c://program files/palm(one)/
[username]/Backup folder to OLD backup. It contains all of the 3rd party
apps and data.

Now do a Hotsync and all your PIM data will be restored, but none of
your 3rd party apps or data. Reinstall them from fresh downloads so you
know they are good.
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