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From: Edward on 29 Jul 2010 08:17
On 7/28/2010 8:17 AM, Han wrote:
> Edward<Edward(a)nospam.com> wrote in
> news:i2p9jj$s4b$1(a)news.eternal-september.org:
>
>> On 7/28/2010 7:56 AM, Edward wrote:
>>> On 7/28/2010 7:52 AM, Edward wrote:
>>>> I am using Quicken Premier 2010. I pay my credit card online through
>>>> my checking account. Quicken correctly records the payment in my
>>>> checking account, and shows the payment in the credit card account
>>>> as a payment, but added it to the balance due rather than subtract
>>>> it. I have used quicken for ten years or more and it has never done
>>>> this. Any idea what is going wrong?
>>>> Another odd thing is the account will reconcile as if Quicken is
>>>> reporting the balance correctly.
>>>
>>>
>>> Also, if I move the payment from the payment column to the charge
>>> column in the credit card account, it deducts the payment correctly.
>>
>> Ok, one MORE thing. I just realized that everything after that entry
>> is reversed. All charges are being deducted from the balance rather
>> than added to the balance.
>
> I don't understand. Quicken is doing this all by itself? You don't do
> anything? No data entry by hand, no downloading? Please, we can't read
> your mind, you need to give details.
>
> What credit card?
>
>
No data entry by hand. I do not enter anything manually. All
information is downloaded. Chase credit card. The point is, an amount
in the payment column was treated as a charge by Quicken, and amounts
entered in the charge column, were treated as payments by Quicken.
From: Han on 29 Jul 2010 08:21
Edward <Edward(a)nospam.com> wrote in
news:i2rrhf$up$1(a)news.eternal-september.org:

> On 7/28/2010 8:17 AM, Han wrote:
>> Edward<Edward(a)nospam.com> wrote in
>> news:i2p9jj$s4b$1(a)news.eternal-september.org:
>>
>>> On 7/28/2010 7:56 AM, Edward wrote:
>>>> On 7/28/2010 7:52 AM, Edward wrote:
>>>>> I am using Quicken Premier 2010. I pay my credit card online
>>>>> through my checking account. Quicken correctly records the payment
>>>>> in my checking account, and shows the payment in the credit card
>>>>> account as a payment, but added it to the balance due rather than
>>>>> subtract it. I have used quicken for ten years or more and it has
>>>>> never done this. Any idea what is going wrong?
>>>>> Another odd thing is the account will reconcile as if Quicken is
>>>>> reporting the balance correctly.
>>>>
>>>>
>>>> Also, if I move the payment from the payment column to the charge
>>>> column in the credit card account, it deducts the payment
>>>> correctly.
>>>
>>> Ok, one MORE thing. I just realized that everything after that
>>> entry is reversed. All charges are being deducted from the balance
>>> rather than added to the balance.
>>
>> I don't understand. Quicken is doing this all by itself? You don't
>> do anything? No data entry by hand, no downloading? Please, we
>> can't read your mind, you need to give details.
>>
>> What credit card?
>>
>>
> No data entry by hand. I do not enter anything manually. All
> information is downloaded. Chase credit card. The point is, an
> amount in the payment column was treated as a charge by Quicken, and
> amounts entered in the charge column, were treated as payments by
> Quicken.

I have 2 CCs administered by Chase and do not see that problem with
either. Something isn't set up correctly, I assume ...


--
Best regards
Han
email address is invalid
From: Edward on 30 Jul 2010 07:55
On 7/29/2010 7:21 AM, Han wrote:
> Edward<Edward(a)nospam.com> wrote in
> news:i2rrhf$up$1(a)news.eternal-september.org:
>
>> On 7/28/2010 8:17 AM, Han wrote:
>>> Edward<Edward(a)nospam.com> wrote in
>>> news:i2p9jj$s4b$1(a)news.eternal-september.org:
>>>
>>>> On 7/28/2010 7:56 AM, Edward wrote:
>>>>> On 7/28/2010 7:52 AM, Edward wrote:
>>>>>> I am using Quicken Premier 2010. I pay my credit card online
>>>>>> through my checking account. Quicken correctly records the payment
>>>>>> in my checking account, and shows the payment in the credit card
>>>>>> account as a payment, but added it to the balance due rather than
>>>>>> subtract it. I have used quicken for ten years or more and it has
>>>>>> never done this. Any idea what is going wrong?
>>>>>> Another odd thing is the account will reconcile as if Quicken is
>>>>>> reporting the balance correctly.
>>>>>
>>>>>
>>>>> Also, if I move the payment from the payment column to the charge
>>>>> column in the credit card account, it deducts the payment
>>>>> correctly.
>>>>
>>>> Ok, one MORE thing. I just realized that everything after that
>>>> entry is reversed. All charges are being deducted from the balance
>>>> rather than added to the balance.
>>>
>>> I don't understand. Quicken is doing this all by itself? You don't
>>> do anything? No data entry by hand, no downloading? Please, we
>>> can't read your mind, you need to give details.
>>>
>>> What credit card?
>>>
>>>
>> No data entry by hand. I do not enter anything manually. All
>> information is downloaded. Chase credit card. The point is, an
>> amount in the payment column was treated as a charge by Quicken, and
>> amounts entered in the charge column, were treated as payments by
>> Quicken.
>
> I have 2 CCs administered by Chase and do not see that problem with
> either. Something isn't set up correctly, I assume ...
>
>
I'm not sure why you would assume something is not set up correctly. I
found a duplicate entry of the payment from Regions Bank to the Chase
account (that was downloaded automatically, and entered twice by
Quicken); when I deleted one of the entries, Quicken recalculated all of
the entries after the entry I deleted, and now the register correctly
adds charges and subtracts payments. There is a glitch in Quicken
somewhere, I just don't know where. It may be in how it takes the
information from the Regions Bank account.

I have been using Quicken since about 1991 or 1992, and I have not had
this problem before. Thanks for your help though.
From: Han on 30 Jul 2010 08:09
Edward <Edward(a)nospam.com> wrote in
news:i2uel2$4gj$1(a)news.eternal-september.org:

>>> No data entry by hand. I do not enter anything manually. All
>>> information is downloaded. Chase credit card. The point is, an
>>> amount in the payment column was treated as a charge by Quicken, and
>>> amounts entered in the charge column, were treated as payments by
>>> Quicken.
>>Han stated:
>> I have 2 CCs administered by Chase and do not see that problem with
>> either. Something isn't set up correctly, I assume ...
>>
>>
> I'm not sure why you would assume something is not set up correctly.
> I found a duplicate entry of the payment from Regions Bank to the
> Chase account (that was downloaded automatically, and entered twice by
> Quicken); when I deleted one of the entries, Quicken recalculated all
> of the entries after the entry I deleted, and now the register
> correctly adds charges and subtracts payments. There is a glitch in
> Quicken somewhere, I just don't know where. It may be in how it takes
> the information from the Regions Bank account.
>
> I have been using Quicken since about 1991 or 1992, and I have not had
> this problem before. Thanks for your help though.

That was my first guess. From what you said it appeared that the error
does not always happen. Now you are saying that a(nother) single
downloaded entry was inserted into Quicken twice? To me that sounds
like improper matching (or nonmatching) of downloaded transactions,
assuming you download from both FIs. Can you lead me through the whole
thing once more, including how you match (or not) downloaded
transactions?

I've had Quicken make mistakes very, very occasionally, or rather the
file (system) of my data got slightly corrupted. (Or I had made a
transcription error). Going to a backup fixed my problems. I never
removed old data, and my file goes back to New Year's of 1999, when
Dollars & Sense folded.

--
Best regards
Han
email address is invalid
From: John Pollard on 30 Jul 2010 11:40
Edward wrote:
> I found a duplicate entry of the payment from Regions Bank to the
> Chase account (that was downloaded automatically, and entered twice by
> Quicken); when I deleted one of the entries, Quicken recalculated all
> of the entries after the entry I deleted, and now the register
> correctly adds charges and subtracts payments. There is a glitch in
> Quicken somewhere, I just don't know where.

From your description, I don't think there is any glitch in Quicken.

When you overpay your credit card balance (no matter how, or why ...
including, by accepting a duplicate payment transaction), your credit card
balance will switch from a negative (displayed in red) to a positive
(displayed in black). If you don't realize that the account is overpaid
(if you don't notice that the balance amount has changed color), you may
think something is wrong.

But when your credit card balance becomes zero, or positive (not a normal
state for a credit card - most folks do not intentionally overpay their
credit card bill), another payment will make the balance even more
positive. And subsequent charges will decrease the positive amount
(until/unless the amount of additional charges is enough to force the
balance negative ... it's normal state).

I believe what you saw in Quicken was perfectly normal*, and correct,
behavior.

[* I don't know why there was a duplicate payment transaction, but
generally Quicken just presents you with the transactions that your
financial institution provides to Quicken. Depending on what download
method you use, you can verify that by looking in your OFXlog (Help >
Product and Customer Support > OFXlog), or in the downloaded QFX file.
Regardless of how the duplicate got in your "Accept transactions into
register" window; once you Accepted that duplicate payment transaction,
Quicken did just what it should.]


--
John Pollard
news://<YOUR-NNTP-NEWSERVER-HERE>/alt.comp.software.financial.quicken
Your source of user-to-user Quicken help


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