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From: John Callaway on 16 May 2010 21:28
Here is more info on my computer. I run Firefox browser.

I tried to attach a file with all my system settings. I don't know if
it will come through. Attached file name is Tut system.doc

JPC

On Sun, 16 May 2010 15:59:20 -0500, "Shenan Stanley"
<newshelper(a)gmail.com> wrote:

>John Callaway wrote:
>> XP Professional 32 bit. Have had trouble updating to SP3.
>
>That's it, eh?
>Out of all the questions, that is what you will give?
>
>No specific memory error information (what it says, executable(s) it refers
>to)?
>
>Nothing that you have tried? (Scanned your memory for errors maybe?)
>
>Not a hint of what you are running/have just done when you get the error
>and/or what applications are running at all times on your machine that might
>cause it?
>
>Okay - we'll work with just that. I think, if you have had trouble
>installing SP3, you will benefit from cleaning up the system and getting
>that installed. Who knows - something you clean up may repair the problem
>you are having.
>
>Here's my suggestion - it's a procedure, not a 'do this and try again, if
>that doesn't work, do this and try again' - but a 'do this, this, this,
>this, this and this and then try' thing. Long, easy, but time consuming.
>If nothing else, you will end up with a cleaner system and a lot of possible
>issues will be eliminated.
>
>This question has to do with what type of computer you own and what type
>of processor it has. It's pretty straight forward: Is it an HP branded
>computer and does it have an AMD processor installed?
>
>If the answer to BOTH of those is YES, then you need to prevent a known
>issue with that combination using the following instructions:
>http://h10025.www1.hp.com:80/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&dlc=en&cc=us&softwareitem=pv-60484-2
>
>If the answer to EITHER of those is NO, then you are generally safe in
>continuing on. But either way - answer back here so everyone can know
>what you are doing/what you have step-by-excruciating-step.
>
>What version of Internet Explorer are you currently using? Easy to find
>out. Open Internet Explorer and while that is in-focus, press and hold
>the "ALT" key on your keyboard. With the "ALT" key still pressed, press
>(just once, no holding) the "H" key. Now, with the "ALT" key still
>pressed, press (just once, no holding) the "A" key. That will bring up
>the "About Internet Explorer" window. It will give you the exact version
>you are using - repeat what you see there in response to this message.
>
>Now that we have some base information, let's cleanup and get ready to
>install Windows XP SP3 onto your Windows XP system.
>
>Reboot so you start with a fresh machine. For everything here you will
>need to logon as an user with administrative (installation) priviledges.
>
>Fix your file/registry permissions...
>
>Ignore the title and follow the sub-section under
>"Advanced Troubleshooting" titled,
>"Method 1: Reset the registry and the file permissions"
>http://support.microsoft.com/kb/949377
>*will take time
>** Ignore the last step (6) - you'll install SP3 shortly, but not now.
>
>You will likely see errors pass by if you watching, even count up. No
>worries *at this time*.
>
>*After* that is done, continue on to the next part where you clean off
>some excess (unnecessary) files. It only removes those you definitely
>do not need, if you follow the directions *as given* and do not deviate.
>So reboot (for each of these steps, it is just best to reboot right
>before - but I will continue to point that out) and logon as an user with
>administrative priviledges.
>
>Download/install the "Windows Installer CleanUp Utility":
>http://support.microsoft.com/kb/290301
>
>After installing, do the following:
>
>Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
>--> Click OK.
>(The quotation marks and percentage signs and spacing should be exact.)
>
>It will flash by *quick*, don't expect much out of this step to get
>excited about. But the cleaner your machine is to start with, the
>better your luck will be later (not really luck - more like preparedness,
>but that's not as fun to think about, eh?)
>
>Yeah - you will get tired of rebooting - but let's soldier on and reboot
>again and logon as an user with administrative priviledges.
>
>This time (and this is one of the more time-consuming steps) you will be
>running (one at a time with reboots in-between each) three different
>anti-spyware/anti-malware applications to ensure you come up clean.
>
>Download, install, run, update and perform a full scan with the following
>(freeware version):
>
>SuperAntiSpyware
>http://www.superantispyware.com/
>
>Reboot and logon as administrative user.
>
>Download, install, run, update and perform a full scan with the following
>(freeware version):
>
>MalwareBytes
>http://www.malwarebytes.com/
>
>Reboot and logon as administrative user.
>
>Download and run the MSRT manually:
>http://www.microsoft.com/security/malwareremove/default.mspx
>
>You may find nothing, you may find only cookies, you may think it is a
>waste of time - but if you do all this and report back here with what you
>do/don't find as you are doing all of it - you are adding more pieces to
>the puzzle and the entire picture just may become clearer and your
>problem resolved.
>
>Reboot and logon as administrative user.
>
>Download/Install the latest Windows Installer (for your OS):
>( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
>http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
>
>Reboot and logon as administrative user.
>
>Download the latest version of the Windows Update agent from here (x86):
>http://go.microsoft.com/fwlink/?LinkID=91237
>... and save it to the root of your C:\ drive. After saving it to the
>root of the C:\ drive, do the following:
>
>Close all Internet Explorer windows and other applications.
>
>Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
>--> Click OK.
>
>(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
>NEXT --> When it finishes installing, click on "Finish"...
>
>Reboot and logon as administrative user.
>
>Visit this web page:
>
>How do I reset Windows Update components?
>http://support.microsoft.com/kb/971058
>
>... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
>both times. Check the "I agree" box and click on "Next". Check the box
>for "Run aggressive options (not recommended)" and click "Next". Let
>it finish up and follow the prompts until it is done. Close/exit and
>reboot when it is.
>
>Now for SP3...
>
>Download the full SP3 installation file.
>
>Windows XP Service Pack 3 Network Installation Package for
>IT Professionals and Developers (works just as well for you.)
>http://www.microsoft.com/downloads/details.aspx?familyid=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4
>
>You are just saving it right now - not running it yet. There will be no
>file size deviation - it is 316.4MB.
>
>You should now perform a full CHKDSK on your system drive (C:)...
>
> How to scan your disks for errors
> http://support.microsoft.com/kb/315265
> * will take time and a reboot
>
>You should now perform a full Defragment on your system drive (C:)...
>
> How to Defragment your hard drives
> http://support.microsoft.com/kb/314848
> * will take time
>
>Reboot right before you try to install SP3.
>
>Disconnect from the internet before installing (physically disconnect -
>pull the network cable or disable the router/modem.)
>
>Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
>and utilize the built-in WIndows Firewall only.
>
>Disable your antivirus and antispyware applications when you are about to
>install SP3. Usually right-click on the icon in the taskbar gives you
>a choice to do so.
>
>Install SP3 by running the downloaded executable.
>
>Reboot when requested to do so.
>
>Logon and let the machine 'settle' for about 10 minutes.
>
>Reboot.
>
>Give it 5 minutes after logon to 'settle' - reboot.
>
>After that - there will be more updates.
>
>Log on as an user with administrative rights and open Internet Explorer
>and visit http://windowsupdate.microsoft.com/ and select to do a
>CUSTOM scan...
>
>Every time you are about to click on something while at these web pages -
>first press and hold down the CTRL key while you click on it. You can
>release the CTRL key after clicking each time.
>
>Once the scan is done, select just _ONE_ of the high priority updates
>(deselect any others) and install it.
>
>Reboot again.
>
>If it did work - try the web page again - selecting no more than 3-5 at a
>time. Rebooting as needed.
>
>The Optional Software updates are generally safe - although I recommend
>against the "Windows Search" one and any of the "Office Live" ones or
>"Windows Live" ones for now. I would completely avoid the
>Optional Hardware updates. Also - I do not see any urgent need to
>install Internet Explorer 8 at this time.
>
>Seriously - do all that. This is like antibiotics - don't skip a single
>step, don't quit because you think things will be okay now - go through
>until the end, until you have done everything given in the order given. If
>you have a problem with a step come ask and let someone here get you
>through that step. If you don't understand how to do a step, come back
>and ask here about that step and let someone walk you through it.
>
>Then - when done - let everyone here know if it worked for you - or if
>you have more issues.
>
>--
>Shenan Stanley
> MS-MVP

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