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From: kony on 16 Apr 2008 01:54
On Tue, 15 Apr 2008 13:43:38 -0700 (PDT),
"aaronep(a)pacbell.net" <aaronep(a)pacbell.net> wrote:

>On Apr 15, 8:28 am, Mike Walsh <spam_su...(a)bellsouth.net> wrote:

>Reply to all of the good people of answered my post. Problem has been
>solved. I thought I had uninstalled the
>nvidia driver before I posted the question, maybe I tried by only
>using the add/remove feature of Control Panel.
>I did access the DISABLE VIDEO CARD under properties which was under
>display settings and, after that, rebooted the computer and did
>succeed in installing the driver that I downloaded from Nvidia. A
>lot of fumbling on my part, but
>succeeded in getting proper displays up again. I did not know that
>installing the drivers for the motherboard would also install the
>video drivers, so should the problem arise again, might try that
>route.
>
>In any event, the HP support people, who did not suggest disabling the
>driver first, finally after trying to reinstall the driver, suggested
>that I reformat the hard drive and then re-install XP. Fortunately,
>from your suggestions, this was not necessary. To all, my
>appreciation is PARAMOUNT. Aaron

Thanks for taking the time to report back on what resolved
this... too many people don't.

It is a shame but the so-called support people at HP did
what is all too common, using a policy of doing quickest
thing to shorten calls by placing the burden on the caller
to reinstall and potentially lose data. Some of them don't
even bother to ask if you had important data before
instructing someone to format their hard drive - the
significance of which doesn't dawn on some people until
after they've done it.
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