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From: besoots on 14 Nov 2007 14:12
Hi All,
I would appreciate any suggestions regarding this problem. In my Authorware
piece, the RTF text in my Knowledge Object erases properly but the scrollbar
remains behind until I move the cursor into another interactive area. Reviewing
the message boards I came across someone with this same problem last year. I
attempted all the recommended fixes (RTFErase, updating video drivers, and
changing hardware acceleration) but still no luck. The scrollbar itself is not
a selectable item to erase - just the rtf text itself. Any suggestions would be
greatly appreciated.
Thanks!

From: Amy Blankenship-Adobe Community Expert on 15 Nov 2007 16:00

"besoots" <webforumsuser(a)macromedia.com> wrote in message
news:fhfhbr$7nl$1(a)forums.macromedia.com...
> Hi All,
> I would appreciate any suggestions regarding this problem. In my
> Authorware
> piece, the RTF text in my Knowledge Object erases properly but the
> scrollbar
> remains behind until I move the cursor into another interactive area.
> Reviewing
> the message boards I came across someone with this same problem last year.
> I
> attempted all the recommended fixes (RTFErase, updating video drivers, and
> changing hardware acceleration) but still no luck. The scrollbar itself is
> not
> a selectable item to erase - just the rtf text itself. Any suggestions
> would be
> greatly appreciated.

Sounds like a problem with your video driver. Try getting and installing
the latest. If that doesn't work, try knocking your hardware acceleration
down a notch or two.


From: Mike Baker **Adobe Community Expert** on 15 Nov 2007 16:50
I got a couple ideas. Find the item that is behind the scrollbar that should
be redrawing. Check the "Mode" of that item, if it's transparent then try
setting it to Opaque. If you try that and it doesn't work, then try forcing
it to redraw using EraseIcon & DisplayIcon in a calc. I see you've tried
video drivers and acceleration setting so if that didn't work and these
things don't work, then I would try to move it off screen before erasing it.
I know it's cheap hack, but it's out of sight. You can use a single motion
icon to move any item by using the SetMotionObject function.

Mike
====================
Mike Baker
Adobe Community Expert
mike-baker(a)cox.net


From: Abysmalk01 on 15 Nov 2007 18:06
Just a thought but are you doing rtfErase(id) when you leave the page that displays your rtf object. I've noticed that it does not erase properly if you leave it up to Authorware.

Jason Stewart
From: besoots on 16 Nov 2007 13:48
Thanks much for the input. I actually ended up using the motion icon.
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