some users cannot open asp page or see some images on the intr
in [ASP]
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From: c676228 on 17 Mar 2008 00:19 Hi Steven, I will try your suggestion. But how come one of our users have a problem to open only one specific ASP page, but not the other ASP pages. I cannot have a reasonable explanation at all. thanks. -- Betty ""Steven Cheng"" wrote: > Hi Betty, > > From your description, you have some ASP pages on a internal test server > for testing. You found that some internal users will encounter problems see > a certain image on the asp page(while some others can always see the > image), correct? > > Based on my understanding, the problem could be caused by the following > things; > > ** some network related issue (machine specific) > > ** access permission issue, (user account specific) > > is the image(that can not display) also a local image file put together > with ASP pages or an external image? If an external image, you may also > consider some proxy related causes. For permission issue, you can check the > server-side IIS log to see whether there is access error entry in the log > of the certain site of the ASP pages(if the image is a local resource on > the IIS server). You can also use some trace utility(such as the web > development helper ) to lookup the http resposne message to see whether > server-side return any access denied error for the image request. > > Sincerely, > > Steven Cheng > > Microsoft MSDN Online Support Lead > > > Delighting our customers is our #1 priority. We welcome your comments and > suggestions about how we can improve the support we provide to you. Please > feel free to let my manager know what you think of the level of service > provided. You can send feedback directly to my manager at: > msdnmg(a)microsoft.com. > > ================================================== > Get notification to my posts through email? Please refer to > http://msdn.microsoft.com/subscriptions/managednewsgroups/default.aspx#notif > ications. > > Note: The MSDN Managed Newsgroup support offering is for non-urgent issues > where an initial response from the community or a Microsoft Support > Engineer within 1 business day is acceptable. Please note that each follow > up response may take approximately 2 business days as the support > professional working with you may need further investigation to reach the > most efficient resolution. The offering is not appropriate for situations > that require urgent, real-time or phone-based interactions or complex > project analysis and dump analysis issues. Issues of this nature are best > handled working with a dedicated Microsoft Support Engineer by contacting > Microsoft Customer Support Services (CSS) at > http://msdn.microsoft.com/subscriptions/support/default.aspx. > ================================================== > This posting is provided "AS IS" with no warranties, and confers no rights. > > > -------------------- > >From: =?Utf-8?B?YzY3NjIyOA==?= <betty(a)newsgroup.nospam> > >Subject: some users cannot open asp page or see some images on the intranet > >Date: Sat, 15 Mar 2008 21:41:02 -0700 > > > > >Hi all, > > > >I have a very strange question. I myself cannot even make any sense from > it. > > > >We are migrating our site from one hosting company to another. In between > we > >have an intranet testing server so we can migrate to this testing server > >before making final move. > > > >The strange thing is a couple of internal users have some problems to open > >some ASP page while others don't have problem at all. A user cannot see an > >image file on a page while other users can see all the images. I am > wondering > >is there anything to do with access permission? I don't have any idea > what's > >going on since the pages just sit on the server without any changes when > >users are testing. > >These pages are public pages, no password protection at all, all users as > >testers should have same set up. Do you think I have to check with our > >network manager? > >what questions I should ask? I don't have any idea. > >-- > >Betty > > > >
From: "Steven Cheng" on 17 Mar 2008 02:30 Thanks for your reply reply. That does be a bit hard to explain from appearnce, but since the problem is definitely reproable, it would be easier to concentrate on that particular page and test by changing the other factors. We'll need to locate the problem by isolating more things. Sincerely, Steven Cheng Microsoft MSDN Online Support Lead Delighting our customers is our #1 priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please feel free to let my manager know what you think of the level of service provided. You can send feedback directly to my manager at: msdnmg(a)microsoft.com. ================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- >From: =?Utf-8?B?YzY3NjIyOA==?= <betty(a)newsgroup.nospam> >References: <0789638E-C299-4BA3-81B9-4100EF1599A3(a)microsoft.com> <RlzQOA#hIHA.1500(a)TK2MSFTNGHUB02.phx.gbl> >Subject: RE: some users cannot open asp page or see some images on the intr >Date: Sun, 16 Mar 2008 21:19:02 -0700 > >Hi Steven, >I will try your suggestion. >But how come one of our users have a problem to open only one specific ASP >page, but not the other ASP pages. I cannot have a reasonable explanation at >all. > >thanks. >-- >Betty > > >""Steven Cheng"" wrote: > >> Hi Betty, >> >> From your description, you have some ASP pages on a internal test server >> for testing. You found that some internal users will encounter problems see >> a certain image on the asp page(while some others can always see the >> image), correct? >> >> Based on my understanding, the problem could be caused by the following >> things; >> >> ** some network related issue (machine specific) >> >> ** access permission issue, (user account specific) >> >> is the image(that can not display) also a local image file put together >> with ASP pages or an external image? If an external image, you may also >> consider some proxy related causes. For permission issue, you can check the >> server-side IIS log to see whether there is access error entry in the log >> of the certain site of the ASP pages(if the image is a local resource on >> the IIS server). You can also use some trace utility(such as the web >> development helper ) to lookup the http resposne message to see whether >> server-side return any access denied error for the image request. >> >> Sincerely, >> >> Steven Cheng >> >> Microsoft MSDN Online Support Lead >> >> >> Delighting our customers is our #1 priority. We welcome your comments and >> suggestions about how we can improve the support we provide to you. Please >> feel free to let my manager know what you think of the level of service >> provided. You can send feedback directly to my manager at: >> msdnmg(a)microsoft.com. >> >> ================================================== >> Get notification to my posts through email? Please refer to >> http://msdn.microsoft.com/subscriptions/managednewsgroups/default.aspx#notif >> ications. >> >> Note: The MSDN Managed Newsgroup support offering is for non-urgent issues >> where an initial response from the community or a Microsoft Support >> Engineer within 1 business day is acceptable. Please note that each follow >> up response may take approximately 2 business days as the support >> professional working with you may need further investigation to reach the >> most efficient resolution. The offering is not appropriate for situations >> that require urgent, real-time or phone-based interactions or complex >> project analysis and dump analysis issues. Issues of this nature are best >> handled working with a dedicated Microsoft Support Engineer by contacting >> Microsoft Customer Support Services (CSS) at >> http://msdn.microsoft.com/subscriptions/support/default.aspx. >> ================================================== >> This posting is provided "AS IS" with no warranties, and confers no rights. >> >> >> -------------------- >> >From: =?Utf-8?B?YzY3NjIyOA==?= <betty(a)newsgroup.nospam> >> >Subject: some users cannot open asp page or see some images on the intranet >> >Date: Sat, 15 Mar 2008 21:41:02 -0700 >> >> > >> >Hi all, >> > >> >I have a very strange question. I myself cannot even make any sense from >> it. >> > >> >We are migrating our site from one hosting company to another. In between >> we >> >have an intranet testing server so we can migrate to this testing server >> >before making final move. >> > >> >The strange thing is a couple of internal users have some problems to open >> >some ASP page while others don't have problem at all. A user cannot see an >> >image file on a page while other users can see all the images. I am >> wondering >> >is there anything to do with access permission? I don't have any idea >> what's >> >going on since the pages just sit on the server without any changes when >> >users are testing. >> >These pages are public pages, no password protection at all, all users as >> >testers should have same set up. Do you think I have to check with our >> >network manager? >> >what questions I should ask? I don't have any idea. >> >-- >> >Betty >> > >> >> >
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