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From: plugginaway on 12 Dec 2009 19:01 Update quits at 'Checking product key'. doesn't freeze, just quits on 'Inernal error" have MS case number, but the guy is stumped. we deleted oem.inf files. al kinds of stuff. same thing. pc has loaded a lot of other updates in the last 2 wks that are later than SP3. should i dump them all and retry?? thanx
From: PA Bear [MS MVP] on 12 Dec 2009 19:48 See replies to your original thread about this: http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/e95abb32c68bb590 That being said & considering your thread in WinXP General two months ago (http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/6bbe12183dd858b5), your best bet would probably be to... Back-up any personal data (none of which should be considered 100% trustworthy at this point) then do a format & clean install of Windows. Please note that another Repair Install (AKA in-place upgrade) will NOT fix this! cf. http://michaelstevenstech.com/cleanxpinstall.html#steps After the clean install, you'll have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a network and before using a USB key that isn't brand-new or hasn't been freshly formatted: 5 steps to help protect your new computer before you go online http://www.microsoft.com/protect/computer/advanced/xppc.mspx Other helpful references include: HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b Also see: Steps To Help Prevent Spyware http://www.microsoft.com/security/spyware/prevent.aspx Steps to Help Prevent Computer Worms http://www.microsoft.com/security/worms/prevent.aspx Avoid Rogue Security Software! http://www.microsoft.com/security/antivirus/rogue.aspx -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 www.banthecheck.com plugginaway wrote: > Update quits at 'Checking product key'. doesn't freeze, just quits on > 'Inernal error" > > have MS case number, but the guy is stumped. > > we deleted oem.inf files. al kinds of stuff. > > same thing. > > pc has loaded a lot of other updates in the last 2 wks that are later > than SP3. > > should i dump them all and retry?? > > thanx
From: Shenan Stanley on 12 Dec 2009 20:11 plugginaway wrote: > Update quits at 'Checking product key'. doesn't freeze, just quits > on 'Inernal error" > > have MS case number, but the guy is stumped. > > we deleted oem.inf files. al kinds of stuff. > > same thing. > > pc has loaded a lot of other updates in the last 2 wks that are > later than SP3. > > should i dump them all and retry?? So you have a legitimate product key (assuming MS had you check, but we will get to that) and you are just getting around to installing SP3 for Windows XP - but you are having trouble? Here's my suggestion - it's a procedure, not a 'do this and try again, if that doesn't work, do this and try again' - but a 'do this, this, this, this, this and this and then try' thing. Long, easy, but time consuming. If nothing else, you will end up with a cleaner system and a lot of possible issues will be eliminated. I responded to you earlier and didn't understand your later response to me... http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/e95abb32c68bb590/ This time I suggest you take it one step at a time, with the additional steps included - finish each step as given and report the errors verbatim (no paraphrasing) back here as you attempt to do them. I will be repeating the same words and phrases many times throughout these steps - don't let that discourage you, rather take it as, "I've done this before, it's getting easier each time." and continue on. First - please verify the exact edition, version and architecture of Windows XP you have: Press and hold down the Windows key on your keyboard and then press the "Pause/Break" key. Let go of both. This is equivalent in Windows XP to having right-clicked on the "My Computer" icon and chosen "Properties" from the menu that appears. When the new window appears - ensure you are under the "General" tab. Is there *anything* in there to indicate you have a 64-bit version of Windows XP, like the words, "Windows XP Professional x64 Edition Version"? If there is, let everyone here know this and stop the quest - as you have no SP3 for your operating system. If there is not, let everyone here know this and continue the quest. Next we will get the edition and version information... Start button --> RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) --> type in: winver --> Click OK. The picture at the top of the window that opens will give you the general (Operating System name and edition) while the line starting with the word "version" will give you the rest of the story. Post _both_ in response to this message verbatim. No paraphrasing - instead - ensure character-for-character copying. Next question has to do with what type of computer you own and what type of processor it has. It's pretty straight forward: Is it an HP branded computer and does it have an AMD processor installed? If the answer to BOTH of those is YES, then you need to prevent a known issue with that combination using the following instructions: http://h10025.www1.hp.com:80/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&dlc=en&cc=us&softwareitem=pv-60484-2 If the answer to EITHER of those is NO, then you are generally safe in continuing on. But either way - answer back here so everyone can know what you are doing/what you have step-by-excruciating-step. What version of Internet Explorer are you currently using? Easy to find out. Open Internet Explorer and while that is in-focus, press and hold the "ALT" key on your keyboard. With the "ALT" key still pressed, press (just once, no holding) the "H" key. Now, with the "ALT" key still pressed, press (just once, no holding) the "A" key. That will bring up the "About Internet Explorer" window. It will give you the exact version you are using - repeat what you see there in response to this message. Let's look at your copy/license of Windows XP now - validate it if you will. Visit the following web site in Internet Explorer: http://www.microsoft.com/genuine/diag/ and locate/click on the "Start Diagnostics" blue button on the left side of the web page. Does everything pass? If not - what are the diagnostic steps they have you go through? Next, download/run: http://go.microsoft.com/fwlink/?linkid=52012 You will be prompted to either Run or Save the tool. Choose to Run the tool and follow the on-screen prompts. You will receive an Internet Explorer-Security Warning dialog box for the Windows Genuine Advantage Diagnostic Tool; you must choose to Run this tool when prompted. Once you are presented with the Diagnostics tool choose Continue to run the diagnostic report. If the RESOLVE button is available after running the diagnostics, please click RESOLVE to allow the diagnostic tool to attempt a repair. 1. After running the MGA Diagnostic tool, click on the Windows tab and then click on Copy. 2. Please return to this post and paste the results here for additional review. Now that we have some base information, let's cleanup and get ready to install Windows XP SP3 onto your Windows XP system. Reboot so you start with a fresh machine. For everything here you will need to logon as an user with administrative (installation) priviledges. Fix your file/registry permissions... Ignore the title and follow the sub-section under "Advanced Troubleshooting" titled, "Method 1: Reset the registry and the file permissions" http://support.microsoft.com/kb/949377 *will take time ** Ignore the last step (6) - you'll install SP3 shortly, but not now. You will likely see errors pass by if you watching, even count up. No worries *at this time*. *After* that is done, continue on to the next part where you clean off some excess (unnecessary) files. It only removes those you definitely do not need, if you follow the directions *as given* and do not deviate. So reboot (for each of these steps, it is just best to reboot right before - but I will continue to point that out) and logon as an user with administrative priviledges. Download/install the "Windows Installer CleanUp Utility": http://support.microsoft.com/kb/290301 After installing, do the following: Start button --> RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) --> type in: "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! --> Click OK. (The quotation marks and percentage signs and spacing should be exact.) It will flash by *quick*, don't expect much out of this step to get excited about. But the cleaner your machine is to start with, the better your luck will be later (not really luck - more like preparedness, but that's not as fun to think about, eh?) Yeah - you will get tired of rebooting - but let's soldier on and reboot again and logon as an user with administrative priviledges. This time (and this is one of the more time-consuming steps) you will be running (one at a time with reboots in-between each) three different anti-spyware/anti-malware applications to ensure you come up clean. Download, install, run, update and perform a full scan with the following (freeware version): SuperAntiSpyware http://www.superantispyware.com/ Reboot and logon as administrative user. Download, install, run, update and perform a full scan with the following (freeware version): MalwareBytes http://www.malwarebytes.com/ Reboot and logon as administrative user. Download and run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx You may find nothing, you may find only cookies, you may think it is a waste of time - but if you do all this and report back here with what you do/don't find as you are doing all of it - you are adding more pieces to the puzzle and the entire picture just may become clearer and your problem resolved. Reboot and logon as administrative user. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en Reboot and logon as administrative user. Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 .... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button --> RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE --> Click OK. (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on NEXT --> When it finishes installing, click on "Finish"... Reboot and logon as administrative user. Visit this web page: How do I reset Windows Update components? http://support.microsoft.com/kb/971058 .... and click on the "Microsoft Fix it" icon. When asked, select "RUN", both times. Check the "I agree" box and click on "Next". Check the box for "Run aggressive options (not recommended)" and click "Next". Let it finish up and follow the prompts until it is done. Close/exit and reboot when it is. Now for SP3... Download the full SP3 installation file. Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers (works just as well for you.) http://www.microsoft.com/downloads/details.aspx?familyid=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4 You are just saving it right now - not running it yet. There will be no file size deviation - it is 316.4MB. You should now perform a full CHKDSK on your system drive (C:)... How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot You should now perform a full Defragment on your system drive (C:)... How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Reboot right before you try to install SP3. Disconnect from the internet before installing (physically disconnect - pull the network cable or disable the router/modem.) Uninstall any and all third-party firewall applications (ZoneAlarm, etc) and utilize the built-in WIndows Firewall only. Disable your antivirus and antispyware applications when you are about to install SP3. Usually right-click on the icon in the taskbar gives you a choice to do so. Install SP3 by running the downloaded executable. Reboot when requested to do so. Logon and let the machine 'settle' for about 10 minutes. Reboot. Give it 5 minutes after logon to 'settle' - reboot. After that - there will be more updates. Log on as an user with administrative rights and open Internet Explorer and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot again. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Also - I do not see any urgent need to install Internet Explorer 8 at this time. Seriously - do all that. This is like antibiotics - don't skip a single step, don't quit because you think things will be okay now - go through until the end, until you have done everything given in the order given. If you have a problem with a step come ask and let someone here get you through that step. If you don't understand how to do a step, come back and ask here about that step and let someone walk you through it. Then - when done - let everyone here know if it worked for you - or if you have more issues. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
From: TaurArian on 13 Dec 2009 06:04 plugginaway wrote: :: Update quits at 'Checking product key'. doesn't freeze, just quits :: on 'Inernal error" :: :: have MS case number, but the guy is stumped. :: :: we deleted oem.inf files. al kinds of stuff. :: :: same thing. :: :: pc has loaded a lot of other updates in the last 2 wks that are later :: than SP3. :: :: should i dump them all and retry?? :: :: thanx Posted by another user who got a response from MS Support:- <quote> There are 3 steps - 1) Please go into the CMD prompt (Start/Run --> cmd.exe ) 2) Then type cd /d %windir%\inf and make sure we are in that directory. 3) Then type ren oem*.inf oem*.old, it will go back to the prompt after giving you some error (Do not worry about it) 4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt after giving you some error (Do not worry about it) 5) Then goto start - run - type "%windir%\inf" and you will see the files in the folder. 6) Then find the file by name INFCACHE.1 and take a backup of it to desktop (by copying it to desktop) and delete the INFCACHE.1 from c:\windows\inf. 7) Close all windows and reboot the computer to safe mode and start the installation of SP2 and it should go fine. <quote> BTW - you may wish to sometimes visit the new forums - http://social.answers.microsoft.com/Forums/en-US/categories -- TaurArian [MVP] 2005-2010 - Update Services http://taurarian.mvps.org ====================================== Disclaimer: The information has been posted "as is" with no warranties or guarantees and doesn't give any rights.
From: plugginaway on 14 Dec 2009 12:02 tried all that. same result..?? thanx TaurArian wrote: > plugginaway wrote: > :: Update quits at 'Checking product key'. doesn't freeze, just quits > :: on 'Inernal error" > :: > :: have MS case number, but the guy is stumped. > :: > :: we deleted oem.inf files. al kinds of stuff. > :: > :: same thing. > :: > :: pc has loaded a lot of other updates in the last 2 wks that are later > :: than SP3. > :: > :: should i dump them all and retry?? > :: > :: thanx > > > > Posted by another user who got a response from MS Support:- > > <quote> > > There are 3 steps - > > 1) Please go into the CMD prompt (Start/Run --> cmd.exe ) > > 2) Then type cd /d %windir%\inf and make sure we are in that directory. > > 3) Then type ren oem*.inf oem*.old, it will go back to the prompt after > giving you some error (Do not worry about it) > > 4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt after > giving you some error (Do not worry about it) > > 5) Then goto start - run - type "%windir%\inf" and you will see the files in > the folder. > > 6) Then find the file by name INFCACHE.1 and take a backup of it to desktop > (by copying it to desktop) and delete the INFCACHE.1 from c:\windows\inf. > > 7) Close all windows and reboot the computer to safe mode and start the > installation of SP2 and it should go fine. > > <quote> > > BTW - you may wish to sometimes visit the new forums - > http://social.answers.microsoft.com/Forums/en-US/categories
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