[unsubscribed posters] which has nothing to do withRe: Annoying problem
in [Open Office]
|
Prev: [discuss] [unsubscribed posters] which has nothing to do with Re: Annoyingproblem
Next: Suggestion: Running Word Count
From: Barbara Duprey on 10 Mar 2010 10:54 Mike Scott wrote: > Barbara Duprey wrote: > .... >>> <quote> >>> Please urgently stop all e-mails to my computer . I have send a lot of >>> mails asking to stop this immediately. >>> </quote> >>> >> >> ... and forcing subscription would certainly generate more of these. >> There are a lot of legitimate causes (not just laziness or >> stupidity!) for people to have difficulty with unsubscribing; for >> anybody who is interested, I can send you the material I've put >> together on this. And there does seem to be a hole that allows people >> to be subscribed without the kind of confirmation that is normally >> required; I've been asking them off-list for explanations of how they >> got there, without any luck yet. > > IIRC there was some suspicion (on 'users') that the less scrupulous > 'vendors' of OOo were subscribing their customers as a means of > providing their so-called support. The mechanics were never clear > though, as the user would still have had to respond to the > confirmation email. But maybe people do this without understanding the > ramifications, or maybe just forget they ever did it. I just got some personal confirmation about a hole in the process (unsubscription, in my case, but probably applies to subscription as well). Somehow, I was unsubscribed from the users list without my knowledge or confirmation! It took me quite a while to notice, because I've been getting plenty of mail on other OOo lists and I send them all to the same mailbox. So far, no clue as to how the unsubscribe happened. Stay tuned.... > > But as I've suggested previously, if a regular 'do you still want to > be subscribed' message were sent out (default on no reply - removed > from list) then this would remove unwitting newbies fairly quickly. > Maybe there could be the initial confirmation, then a handful of > monthly requests, then perhaps even stop on the assumption the > subscriber now knows what they're doing. Just an idea to toss into the > mix. But when is "no reply" assumed? This might be pretty annoying, if somebody goes on vacation and doesn't check their mail for a while. Still, it's worth considering some kind of monthly reminder message that gives people the info they'd need to unsubscribe (or use other list commands). That's what Scribus does, for example. --------------------------------------------------------------------- To unsubscribe, e-mail: discuss-unsubscribe(a)openoffice.org For additional commands, e-mail: discuss-help(a)openoffice.org
From: Drew Jensen on 10 Mar 2010 13:11
Hi Barbara, Mike, Paul, others Well, here is the opinion part. (opinion, since I'm not raising my hand to do the work - deleting at *this* point is a reasonable thing to do with this post therefore) I've never tried to compare how things are done at the web forum and on the ML - but I will make this an exception. There is a reasonable percentage of the 'solution providers' and moderators at the forum for whom that is their primary (or only) activity within the OO.o community. ML and web forum - both are just a communication channel and share some attributes with all communication channels, human discourse or digital. They are real time, interrupt driven and when 'events' happen that need servicing there is a finite time frame in which it needs to be finished, else the actual exchange rate in the channel suffers. - Here is the advice section - (even more suspect regarding usefulness) Relax - It isn't really broken. The real problem *was* the same problem that plagues many things here, lack of human resources. What happens then is that it becomes much to easy for the people that are willing to put in the time, to do the work, to become over extended, that's really IMO all it was. For many things that fact of life can be accepted. This wasn't one of them. Paul, Barbara, Mike, NoOp, other names, you all know them, are the folks that need to be empowered to handle the 'events'. How many of you, I don't know, talk with the folks that run the other language MLs and see what's working there - figure that traffic is going to scale up over time - and you'll know the answer. Then it just comes down to trust - if we (OO.o) can't trust you folks enough to give what access rights you need to actually perform the task we are asking you to do - we all have a problem. and with that I'll get out of the kitchen, Drew --------------------------------------------------------------------- To unsubscribe, e-mail: discuss-unsubscribe(a)openoffice.org For additional commands, e-mail: discuss-help(a)openoffice.org |