warehouse club warning
in [Printers]
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From: SamSez on 25 Mar 2005 10:29 I recently noticed that Sams Club was carrying "Ilford Galerie Professional Inkjet Photo Range Smooth Gloss Paper" [sic] in 100 sheet boxes, and through their web site you could also order "Ilford Galerie Professional Inkjet Photo Range Smooth Pearl Paper" [sic], so I bought two boxes of the gloss and one of the pearl. Only when I went to make a print on the pearl, I saw immediately that it was different than the "Ilford Galerie Professional Inkjet Photo Range Smooth Pearl Paper" that I had used previously. It had a lower base brightness, a duller finish and felt thinner despite the box being apparently the same size. Here's Ilford's response: "Many thanks for your email. We are sorry thqat you are dissapointed. the Sam`s Club version of our media is NOT the same as the general brand found in Pro dealers and is NOT covered in the sample pack. The description of the media in the sample pack at 280gsm is correct for the media supplied via our dealer channels where the sample pack was purchased. The packaging is very different for the Sam`s media and sorry to say that you should have purchased the media via the same dealer route as the sample pack. Your comments will be passed over to our marketing group, but the Sam`s media although to the same standards is very different and is why the media is cheaper. We do not include the Sam`s version in our sample packs as this is the only outlet for this version generally. " Kind of interesting that the name on the box is exactly the same for two "very different" products. Sigh....
From: Dr. Joel M. Hoffman on 25 Mar 2005 10:37 >"Many thanks for your email. We are sorry thqat you are >dissapointed. the Sam`s Club version of our media is NOT the same as >the general brand found in Pro dealers and is NOT covered in the This is very common with mega-outlets. Walmart, Costco (I think), Home Depot, etc., all commission products to their own lower specifications, and then sell those products cheaper than their competitors. At Home Depot, at least, these products usually (always?) have a different product number, with an "a" at the end, for example. -Joel ---------------------------------------------------------------------------- Free 35mm lens/digicam reviews: http://www.exc.com/photography ----------------------------------------------------------------------------
From: measekite on 25 Mar 2005 10:53 Dr. Joel M. Hoffman wrote: >>"Many thanks for your email. We are sorry thqat you are >>dissapointed. the Sam`s Club version of our media is NOT the same as >>the general brand found in Pro dealers and is NOT covered in the >> >> > >This is very common with mega-outlets. Walmart, Costco (I think) > Costco sells the Kirkland (store) brand. While we think it is made by Ilford, they make no claim to that. The nice thing about Costco is that they have a return policy unmatched by other. Sams club is Walmart. I do not like the way they take advantage of their employees and see no advantage of doing business with them. >, >Home Depot, etc., all commission products to their own lower >specifications, and then sell those products cheaper than their >competitors. At Home Depot, at least, these products usually >(always?) have a different product number, with an "a" at the end, for >example. > >-Joel > >---------------------------------------------------------------------------- >Free 35mm lens/digicam reviews: http://www.exc.com/photography >---------------------------------------------------------------------------- > > >
From: Pete on 25 Mar 2005 13:25 On Fri, 25 Mar 2005 15:29:28 GMT, SamSez wrote: > I recently noticed that Sams Club was carrying "Ilford Galerie Professional > Inkjet Photo Range Smooth Gloss Paper" [sic] in 100 sheet boxes, and through > their web site you could also order "Ilford Galerie Professional Inkjet Photo > Range Smooth Pearl Paper" [sic], so I bought two boxes of the gloss and one of > the pearl. > > Only when I went to make a print on the pearl, I saw immediately that it was > different than the "Ilford Galerie Professional Inkjet Photo Range Smooth Pearl > Paper" that I had used previously. It had a lower base brightness, a duller > finish and felt thinner despite the box being apparently the same size. > > Here's Ilford's response: > > "Many thanks for your email. We are sorry thqat you are dissapointed. the Sam`s > Club version of our media is NOT the same as the general brand found in Pro > dealers and is NOT covered in the sample pack. The description of the media in > the sample pack at 280gsm is correct for the media supplied via our dealer > channels where the sample pack was purchased. The packaging is very different > for the Sam`s media and sorry to say that you should have purchased the media > via the same dealer route as the sample pack. Your comments will be passed over > to our marketing group, but the Sam`s media although to the same standards is > very different and is why the media is cheaper. We do not include the Sam`s > version in our sample packs as this is the only outlet for this version > generally. " > > Kind of interesting that the name on the box is exactly the same for two "very > different" products. > > Sigh.... Any company that pulls tricks like this deserves to go bankrupt. Ooops... Ilford IS bankrupt. Justice? Pete
From: Marvin on 25 Mar 2005 13:32
Dr. Joel M. Hoffman wrote: >>"Many thanks for your email. We are sorry thqat you are >>dissapointed. the Sam`s Club version of our media is NOT the same as >>the general brand found in Pro dealers and is NOT covered in the > > > This is very common with mega-outlets. Walmart, Costco (I think), > Home Depot, etc., all commission products to their own lower > specifications, and then sell those products cheaper than their > competitors. At Home Depot, at least, these products usually > (always?) have a different product number, with an "a" at the end, for > example. > > -Joel That's the case for other kinds of products. A suit or dress from a top-name designer may look similar in a discount store and a higher-cost store, but there are differences in the material and the quality of manufacture. Caveat emptor. |