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From: Sickman on 9 Jun 2010 06:04
The following updates for microsoft office in vista 32 bit have been failing
to update since March 10 - Security Update for Microsoft Office PowerPoint
2007 (KB982158)
Error details: Code 8007066
Cumulative Security Update for Internet Explorer 8 for Windows Vista
(KB982381)
Error details: Code 800736CC
Security Update for the 2007 Microsoft Office System (KB982331)
Error details: Code 80070663
Update for the 2007 Microsoft Office System (KB981715)
Error details: Code 80070663
Security Update for the 2007 Microsoft Office System (KB978380)
Error details: Code 80070663
Update for the 2007 Microsoft Office System (KB977724)
Error details: Code 80070663

Any ideas?
From: captfbgnet on 9 Jun 2010 09:16
I too had the same issue using Windows 7 with this particular office update.
The solution via MS technician is to install this update manually, but by
doing so, it will NOT show up in your windows update 'view installed
history.' The install will say 'completed' and you can use 'windows
eventviewer' or windows update.log to insure that it installed successfully.

1. using internet address bar, type in or copy
http://www.microsoft.com/downloads/en/default.aspx
2. in the Bing search bar @ top of screen, type in the exact kb number (in
this case kb976321); one result should show up
3. click on kb, then on download. After installing, the installer will say
it installed completely.
4. RE-boot and use windows update to check that no additional updates are
available. In this case, KB976321

Hope this helps someone.




"Sickman" <Sickman(a)discussions.microsoft.com> wrote in message
news:0069578D-6778-4C0B-8242-02762D815F9D(a)microsoft.com...
> The following updates for microsoft office in vista 32 bit have been
> failing
> to update since March 10 - Security Update for Microsoft Office PowerPoint
> 2007 (KB982158)
> Error details: Code 8007066
> Cumulative Security Update for Internet Explorer 8 for Windows Vista
> (KB982381)
> Error details: Code 800736CC
> Security Update for the 2007 Microsoft Office System (KB982331)
> Error details: Code 80070663
> Update for the 2007 Microsoft Office System (KB981715)
> Error details: Code 80070663
> Security Update for the 2007 Microsoft Office System (KB978380)
> Error details: Code 80070663
> Update for the 2007 Microsoft Office System (KB977724)
> Error details: Code 80070663
>
> Any ideas?

From: captfbgnet on 9 Jun 2010 09:17
I had the same problem which started about 3 months ago with all MS Office
products on Windows 7. The solution via MS rep is to manually install each
update. By doing so, they will NOT show up in your 'view update history'.
Here is the link:

http://www.microsoft.com/downloads/en/default.aspx

Type in each KB update in the search bar then download and run the
application. It will say the installation completed after doing so. Don't
forget to 'agree' to MS licensing message. otherwise some may not install.
After finishing, use MS update again to re-check that there are no updates
available. I had however, KB982331 show up again, but when I said to install
it again (manually) MS said it was already installed. So I just 'hid' the
upgrade so that it would no longer show. I know there is a way to fix this
constant offering of the same upgrade, but I don't know how to do it. Good
luck


"Sickman" <Sickman(a)discussions.microsoft.com> wrote in message
news:0069578D-6778-4C0B-8242-02762D815F9D(a)microsoft.com...
> The following updates for microsoft office in vista 32 bit have been
> failing
> to update since March 10 - Security Update for Microsoft Office PowerPoint
> 2007 (KB982158)
> Error details: Code 8007066
> Cumulative Security Update for Internet Explorer 8 for Windows Vista
> (KB982381)
> Error details: Code 800736CC
> Security Update for the 2007 Microsoft Office System (KB982331)
> Error details: Code 80070663
> Update for the 2007 Microsoft Office System (KB981715)
> Error details: Code 80070663
> Security Update for the 2007 Microsoft Office System (KB978380)
> Error details: Code 80070663
> Update for the 2007 Microsoft Office System (KB977724)
> Error details: Code 80070663
>
> Any ideas?

From: PA Bear [MS MVP] on 9 Jun 2010 12:07
Tip: See if temporarily disabling UAC allows the updates to install.
Otherwise...

See the "How to obtain help" section of, e.g.,
http://support.microsoft.com/kb/982158

For home users, no-charge support is available by calling 1-866-PCSAFETY
(1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
States and in Canada or by contacting your local Microsoft subsidiary.
There is no-charge for support calls that are associated with security
updates. When you call, clearly state that your problem is related to a
Security Update and cite the update's KB number (e.g., KB982158).

Or you can...

Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Sickman wrote:
> The following updates for microsoft office in vista 32 bit have been
> failing
> to update since March 10 - Security Update for Microsoft Office PowerPoint
> 2007 (KB982158)
> Error details: Code 8007066
> Cumulative Security Update for Internet Explorer 8 for Windows Vista
> (KB982381)
> Error details: Code 800736CC
> Security Update for the 2007 Microsoft Office System (KB982331)
> Error details: Code 80070663
> Update for the 2007 Microsoft Office System (KB981715)
> Error details: Code 80070663
> Security Update for the 2007 Microsoft Office System (KB978380)
> Error details: Code 80070663
> Update for the 2007 Microsoft Office System (KB977724)
> Error details: Code 80070663
>
> Any ideas?

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