Prev: error code 80070663
Next: Vista Service pack 1 install
From: Huttite on 27 Mar 2010 19:07
I am running Windows XP Home Service Pack 3 and was keeping up to date with
updates until about a month ago when Windows Update offered about 10
different Security Updates on one day.

Now, after running Windows Update I keep getting the message that the
following 5 updates have failed to install, even though other updates do
install in the same run.

Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978706)

All these updates fail with Error Code: 0x80070005

I have noticed that none of these updates are ever downloaded automatically
and all of them need to be downloaded first. All other updates that do
install are automatically downloaded to my computer, if I check using the
custom install option.

I have tried the following:
Install and run the Windows Genuine Advantage Diagnostic Tool
Checked the KBxxxxx.LOG files for problems
Install and run the latest Windows Genuine Advantage Notification Tool
(Which reports I have a genuine copy of Windows)
Run the Malicious Software Removal Tool (twice)
Install and Run Windows Defender (which reports no problems)
Run CHKDSK/F at startup.
Uninstall (almost) all Symantec/Norton Antivirus software - (the Live Update
icon in the control panel won't uninstall.)
Checked that these updates have correctly installed on another XP-SP3
computer (They have).
Stopped the update service and reregistered the dll mentioned in KB943144
Tried to install these updates separately, or just one at a time.

None of these have been successful. What else can I do?

(Note: Migrating to Windows 7 is not an option for this computer.)
From: PA Bear [MS MVP] on 27 Mar 2010 19:25
0x80070005: Access Denied

Is this a sudden, new problem?

> I have tried the following...
> Uninstall (almost) all Symantec/Norton Antivirus software - (the Live
> Update icon in the control panel won't uninstall.)

Explain/Tell us more about this.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Huttite wrote:
> I am running Windows XP Home Service Pack 3 and was keeping up to date
> with
> updates until about a month ago when Windows Update offered about 10
> different Security Updates on one day.
>
> Now, after running Windows Update I keep getting the message that the
> following 5 updates have failed to install, even though other updates do
> install in the same run.
>
> Security Update for Windows XP (KB975713)
> Security Update for Windows XP (KB978037)
> Security Update for Windows XP (KB975560)
> Security Update for Windows XP (KB977914)
> Security Update for Windows XP (KB978706)
>
> All these updates fail with Error Code: 0x80070005
>
> I have noticed that none of these updates are ever downloaded
> automatically
> and all of them need to be downloaded first. All other updates that do
> install are automatically downloaded to my computer, if I check using the
> custom install option.
>
> I have tried the following:
> Install and run the Windows Genuine Advantage Diagnostic Tool
> Checked the KBxxxxx.LOG files for problems
> Install and run the latest Windows Genuine Advantage Notification Tool
> (Which reports I have a genuine copy of Windows)
> Run the Malicious Software Removal Tool (twice)
> Install and Run Windows Defender (which reports no problems)
> Run CHKDSK/F at startup.
> Uninstall (almost) all Symantec/Norton Antivirus software - (the Live
> Update
> icon in the control panel won't uninstall.)
> Checked that these updates have correctly installed on another XP-SP3
> computer (They have).
> Stopped the update service and reregistered the dll mentioned in KB943144
> Tried to install these updates separately, or just one at a time.
>
> None of these have been successful. What else can I do?
>
> (Note: Migrating to Windows 7 is not an option for this computer.)

 | 
Pages: 1
Prev: error code 80070663
Next: Vista Service pack 1 install