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From: Robert Aldwinckle on 29 Jan 2010 09:49

"Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:A8316956-066B-4257-9B61-A89621FC5F29(a)microsoft.com...
> Hello Robert,
>
> I understand you are saying that it could be a drive access issue.. but let
> me ask you. If that was the case then why did all the other updates install
> wiht no problem?!


None of the others tried to create a subdirectory?
(I haven't checked if that might have been the case;
both of my logs for the updates you're referring to
looked normal to me and didn't refer to another drive
in any case.)


> it seems that the only two i am having a problem with is
> the ones that have somethine to do with WORD converters.
>
> I seriously do not think the issue is wiht the drive space either as the two
> partitions on this HDD is over 100 gigs each!, with only a little of each
> even being used.
>

> I do not know what else to do right now.


Have you tried again to find out why you don't have an install log to look at? ; )


> I am also still waiting for Annie
> from the support place to reply but it has been like 4 days now!. She gave
> me steps to take i printed themout and i performed them and then sent back
> the results to her.. upon her request and i havent heard back :(


Good luck

Robert
---


>
>
>
>
> "Robert Aldwinckle" wrote:
>
>> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:103E6AAC-9865-41A6-8BFC-27C90827846C(a)microsoft.com...
>> > Robert, I ran procmon (process monitor) as you suggested. and i noticed
>> > that when i run the KB923561 update that it seems to narchive itself to
>> > the E: drive partition. Now that kinda struck me odd. So i used explorer
>> > and ran it again and sure enough ti could see the archive folder set up
>> > andthen delete itself after the process ended dure to error. I didnt know
>> > why it would use the E: drive. I never set any settings in it to use E
>> > drive.. so i was curious on why that did that..
>> >
>> > Now correct me if i am wrong, but i DID research on that and found that
>> > Windows automacially uses the drive that has the MOST amount a free space to
>> > unarchive and install the updates.. in which my case is the E drive?! Am i
>> > correct to eblive that is the case?!
>>
>>
>> I think that that is what is generally understood, yes.
>>
>>
>> >
>> > i dontknwo if thats the case why i get the missing file error .. but on the
>> > procmon ijt seems that it cant find ANY of the unrchived files.. but it seems
>> > that it is SUCCESSFUL according to the Procmon log when the KB update is
>> > trying to install it shows some successfull entrys.
>>
>>
>> Well, a common related problem is that the install finds a drive that
>> a user is not authorized to create new directories on. So, I would suspect
>> you have some kind of permissions issues on that drive. If you can't fix
>> the permissions issue perhaps you could detach the problem drive or
>> attach a different one that has more room or even create a large enough
>> file on the problem drive that it won't get picked any more?
>>
>> Also, it sounds as if you are getting some kind of message window.
>> Are you noticing the temporary files being deleted *after* you dismiss
>> that message window? If so, you may be able to find the extracted
>> files on the problem drive first and then move them somewhere else
>> to do the final install super manually. (I have never heard of anybody
>> having to do this but it seems as if it would be feasible.)
>>
>>
>> Good luck
>>
>> Robert
>> ---
>>
>>
>> >
>> > L.K.
>> >
>> > "Robert Aldwinckle" wrote:
>> >
>> >>
>> >> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:7ED786C0-28C2-4E90-A9AA-63432E909797(a)microsoft.com...
>> >> > Hello Roebert. I still do NOT have any KB logs for the 923561 in the windows
>> >> > directy. there is alot of other log files there but NONE for KB923561! I am
>> >> > sorry!
>> >>
>> >>
>> >> Then I suggest running it again with a /verbose option
>> >> and monitoring what it's doing with ProcMon because
>> >> there *should* be a KB923561.log in your %windir%.
>> >>
>> >> In any case running ProcMon would give you some clue
>> >> about the code 2 you are getting.
>> >>
>> >>
>> >> Good luck
>> >>
>> >> Robert
>> >> ---
>> >>
>> >>
>> >> >
>> >> >
>> >> >
>> >> > "Robert Aldwinckle" wrote:
>> >> >
>> >> >>
>> >> >> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:B82A1D6F-43B2-42AF-8B25-0ABBE7D7F99A(a)microsoft.com...
>> >> >> > Hello RObert.
>> >> >> >
>> >> >> > I tried to install the file manually. I download the file from clicking on
>> >> >> > the link lon the update and found the DOWNLOAD button. I saved it to my hard
>> >> >> > drive and ran it. It came up wiht an error that said it cant find a file,
>> >> >> > but it did NOT say WHAT file. I did not try the other problematic update
>> >> >> > yet. I am just trying one at a time.
>> >> >>
>> >> >>
>> >> >> Then WindowsUpdate.log will now be irrelevant
>> >> >> and you will now have KB logs to look at.
>> >> >> In addition you may find that you can invoke verbose logging
>> >> >> for the manual installs.
>> >> >>
>> >> >>
>> >> >> >
>> >> >> > The Verbose Tracing i checked the registrey according to that KB number you
>> >> >> > sent and there is NO TRACE entry. So i researched that and found on another
>> >> >> > ms page that it was common.. then it said that since it wasnt there to
>> >> >> > register the files again. Which i did. and tried the MANUAL install again.
>> >> >>
>> >> >>
>> >> >> If you are trying a manual install the WU log verbose or not will be irrelevant
>> >> >> to your new symptoms.
>> >> >>
>> >> >>
>> >> >>
>> >> >> > Same thing.. Missing file! :-(
>> >> >>
>> >> >>
>> >> >> Look in the KB logs.
>> >> >>
>> >> >>
>> >> >> Good luck
>> >> >>
>> >> >> Robert
>> >> >> ---
>> >> >>
>> >> >>
>> >> >> >
>> >> >> > Thank you for your help!
>> >> >> >
>> >> >> > Sincerely,
>> >> >> > L.K.
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> > "Robert Aldwinckle" wrote:
>> >> >> >
>> >> >> >>
>> >> >> >> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message
>> >> >> >> news:A490895C-24C8-4658-B6B6-EC4678982D18(a)microsoft.com...
>> >> >> >>
>> >> >> >> > I rebooted the pc.. and
>> >> >> >> > tried the updates again this time ONE at a time.. I still get the Error
>> >> >> >> > Code: 0x80070002.
>> >> >> >> >
>> >> >> >>
>> >> >> >> > There ARE NO "KBxxxxxxx.log" files in the main windows folder either for
>> >> >> >> > the two updates in question. There are there for the other ones that were
>> >> >> >> > successfully updated a few days back.
>> >> >> >> >
>> >> >> >> > There is however, a "WindowsUpdate.log" and the last few lines on that
>> >> >> >> > file, for the present time and date shows this:
>> >> >> >> >
>> >> >> >> > "Failure Content Install Installation Failure: Windows failed to install the
>> >> >> >> > following update with error 0x80070002: Security Update for Windows XP
>> >> >> >> > (KB973904)."
>> >> >> >>
>> >> >> >>
>> >> >> >> That's not enough detail. Your code means
>> >> >> >> The system cannot find the file specified.
>> >> >> >> So you need to figure out *which* file. To do that you could try running
>> >> >> >> ProcMon to supplement whatever diagnostics you are getting.
>> >> >> >> It might also help then to activate verbose logging for WU (ref. KB902093)
>> >> >> >>
>> >> >> >> However, if you just want to get the updates installed, do them manually.
>> >> >> >> E.g. the fact that you don't have any install logs to look at means
>> >> >> >> that your updating is failing during the download phase and indicates
>> >> >> >> some kind of problem with AU/WU.
>> >> >> >>
>> >> >> >>
>> >> >> >> Good luck
>> >> >> >>
>> >> >> >> Robert Aldwinckle
>> >> >> >> ---
>> >> >> >>
>> >> >> >>
>> >> >> >> .
>> >> >> >>
>> >> >>
>> >> >>
>> >> >> .
>> >> >>
>> >>
>> >>
>> >> .
>> >>
>>
>>
>> .
>>


From: Leona K. on 29 Jan 2010 15:09
PA Bear!

I am sorry that it seems like i didnt get back to you. .... but i DID
reply to your message yesterday but it seems like it got deleted cause i
know ti saved. I just dont want you to think i was ignoring you.

The last time any updates were installed on this machine was back in October
JUST before Halloween. And if i recall that THOSE same two were haveing
tghe same problem back then too. Icannot tell now cause the history has
since been cleared, when i was doing trouble shooting with the windowsupdate
folders.

Asi was saying in my reply post yesterday that got deleted. that i know my
messages are long winded. But i try to give as much detials as i can. i DID
noticed that i did forget to mention the virus programs until the other
person asked. I have Mcafee Virus scan installed last year ... that is kept
up todate with the latest reference files. That has been using for awhlie
now. IT SCANS clean. I have lso installed SUPERANTISPYWARE and SPYBOT S&D
all wiht the latest updates. AND they are also scanning CLEAN!

Thee is NO third party firewall either installed! Oh yes, also that Service
Pack 3 was installed last year .. way before october, probly back in
june or july if i recall. Not sure exactly but i DO KNOW it was WAY before
October.


As mentioned I have also setup a help request through email and i am still
waiting for Annie to get back to me. She gave me steps to folloow and to
report back to her wiht the results. Which i did a few days back and also
sent her the windowsupdate log file and I have NOT yet heard back from her!
:(

Sincerely
L.K.









"PA Bear [MS MVP]" wrote:

> >>> I just tried update my windows XP HOME SP3 system yesterday. There was
> >>> quite a few of them i installed...
>
> How long has it been since you last installed updates? Did you install SP3
> the other day, too?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
> The above notwithstanding, you could always open a free support incident.
> See the "How to obtain help" section of, e.g.,
> http://support.microsoft.com/kb/973904
>
>
> Leona K. wrote:
> > To personally respond in regards to the workaround for the 923561 issue.
> > I
> > did not install or perform any previous workaround. There was never an
> > issue that has ever risen to make one want to do any workaround. All of
> > the
> > updates are done right on the MS UPDATE website.
> >
> > But for all intent and purpose, I did what that notice said about the
> > various lines to enter in the command prompt and that ALSO did NOT work.
> > After doing that i tried to do the 923561 again and still error.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Error message when you use the Windows Update Web site or Microsoft
> >> Update
> >> Web site to install updates: "0x80070002"
> >> http://support.microsoft.com/kb/956698
> >>
> >> How do I reset Windows Update components?:
> >> http://support.microsoft.com/kb/971058
> >>
> >> See the Known Issues section of http://support.microsoft.com/kb/923561
> >> (April 2009): Any chance you put that workaround in place after reading
> >> the
> >> related Security Advisory (960906)?
> >>
> >> The above notwithstanding...
> >>
> >> See the "How to obtain help" section of, e.g.,
> >> http://support.microsoft.com/kb/973904
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> and/or 1-866-234-6020 in the United States and in Canada or by contacting
> >> your local Microsoft subsidiary. There is no-charge for support calls
> >> that
> >> are associated with security updates. When you call, clearly state that
> >> your problem is related to a Security Update and cite the update's KB
> >> number (e.g., KB973904).
> >>
> >> Or you can...
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/default.aspx?gprid=6527
> >>
> >> Consumer Security Support home page includes links for free security
> >> update
> >> support, too
> >> https://consumersecuritysupport.microsoft.com/
> >>
> >> For more information about how to contact your local Microsoft subsidiary
> >> for security update support issues, visit the International Support Web
> >> site: http://support.microsoft.com/common/international.aspx
> >>
> >> For enterprise customers, support for security updates is available
> >> through
> >> your usual support contacts.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >> www.banthecheck.com
> >>
> >>
> >> Leona K. wrote:
> >>> I just tried update my windows XP HOME SP3 system yesterday. There
> >>> was
> >>> quite a few of them i installed.. but I noticed when i tried to install
> >>> the
> >>> two mention in the subject. I get all sorts of issues. AAt first
> >>> yesterdasy after downloading it was saying CANCELLED.
> >>>
> >>> I have been doing alot of research for this problem all yesterday and
> >>> tried
> >>> everything i read.. From renaming the system distribution folder..
> >>> catroots. to reregister the update system files (for example the wups
> >>> and
> >>> wups2. etc etc) just as the MS websitre said to when i was getting the
> >>> cancelling error.
> >>>
> >>> Now I been trying all morning and still can NOT get them to sintall. I
> >>> get
> >>> FAILED ERROR.. with that 80070002 error. Thats when i did the renaming
> >>> of
> >>> the folder and rtreied again!.. Yes i stopped the AUTOMATIC UPDATES
> >>> first
> >>> in the services section prior to renaming the folders. The folder
> >>> would
> >>> come back and then it still wouldnt NOT install.
>
> .
>
From: PA Bear [MS MVP] on 29 Jan 2010 16:42
Yes, I saw your previous reply, Leona. Thought I'd lurk in the background
till you tell us the outcome of your no-charge support case. If you don't
hear back from Annie soon, ping her via email & tell her you're waiting
patiently but...


Leona K. wrote:
> PA Bear!
>
> I am sorry that it seems like i didnt get back to you. .... but i DID
> reply to your message yesterday but it seems like it got deleted cause i
> know ti saved. I just dont want you to think i was ignoring you.
<snip>
> As mentioned I have also setup a help request through email and i am
> still
> waiting for Annie to get back to me. She gave me steps to folloow and to
> report back to her wiht the results. Which i did a few days back and also
> sent her the windowsupdate log file and I have NOT yet heard back from
> her!
>
> "PA Bear [MS MVP]" wrote:
>
>>>>> I just tried update my windows XP HOME SP3 system yesterday. There
>>>>> was
>>>>> quite a few of them i installed...
>>
>> How long has it been since you last installed updates? Did you install
>> SP3
>> the other day, too?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>>
>> The above notwithstanding, you could always open a free support incident.
>> See the "How to obtain help" section of, e.g.,
>> http://support.microsoft.com/kb/973904
>>
>>
>> Leona K. wrote:
>>> To personally respond in regards to the workaround for the 923561 issue.
>>> I
>>> did not install or perform any previous workaround. There was never
>>> an
>>> issue that has ever risen to make one want to do any workaround. All of
>>> the
>>> updates are done right on the MS UPDATE website.
>>>
>>> But for all intent and purpose, I did what that notice said about the
>>> various lines to enter in the command prompt and that ALSO did NOT work.
>>> After doing that i tried to do the 923561 again and still error.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Error message when you use the Windows Update Web site or Microsoft
>>>> Update
>>>> Web site to install updates: "0x80070002"
>>>> http://support.microsoft.com/kb/956698
>>>>
>>>> How do I reset Windows Update components?:
>>>> http://support.microsoft.com/kb/971058
>>>>
>>>> See the Known Issues section of http://support.microsoft.com/kb/923561
>>>> (April 2009): Any chance you put that workaround in place after reading
>>>> the
>>>> related Security Advisory (960906)?
>>>>
>>>> The above notwithstanding...
>>>>
>>>> See the "How to obtain help" section of, e.g.,
>>>> http://support.microsoft.com/kb/973904
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> and/or 1-866-234-6020 in the United States and in Canada or by
>>>> contacting
>>>> your local Microsoft subsidiary. There is no-charge for support calls
>>>> that
>>>> are associated with security updates. When you call, clearly state
>>>> that
>>>> your problem is related to a Security Update and cite the update's KB
>>>> number (e.g., KB973904).
>>>>
>>>> Or you can...
>>>>
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>>>
>>>> Consumer Security Support home page includes links for free security
>>>> update
>>>> support, too
>>>> https://consumersecuritysupport.microsoft.com/
>>>>
>>>> For more information about how to contact your local Microsoft
>>>> subsidiary
>>>> for security update support issues, visit the International Support Web
>>>> site: http://support.microsoft.com/common/international.aspx
>>>>
>>>> For enterprise customers, support for security updates is available
>>>> through
>>>> your usual support contacts.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>> www.banthecheck.com
>>>>
>>>>
>>>> Leona K. wrote:
>>>>> I just tried update my windows XP HOME SP3 system yesterday. There
>>>>> was
>>>>> quite a few of them i installed.. but I noticed when i tried to
>>>>> install
>>>>> the
>>>>> two mention in the subject. I get all sorts of issues. AAt first
>>>>> yesterdasy after downloading it was saying CANCELLED.
>>>>>
>>>>> I have been doing alot of research for this problem all yesterday and
>>>>> tried
>>>>> everything i read.. From renaming the system distribution folder..
>>>>> catroots. to reregister the update system files (for example the
>>>>> wups
>>>>> and
>>>>> wups2. etc etc) just as the MS websitre said to when i was getting
>>>>> the
>>>>> cancelling error.
>>>>>
>>>>> Now I been trying all morning and still can NOT get them to sintall.
>>>>> I
>>>>> get
>>>>> FAILED ERROR.. with that 80070002 error. Thats when i did the
>>>>> renaming
>>>>> of
>>>>> the folder and rtreied again!.. Yes i stopped the AUTOMATIC UPDATES
>>>>> first
>>>>> in the services section prior to renaming the folders. The folder
>>>>> would
>>>>> come back and then it still wouldnt NOT install.
>>
>> .

From: Leona K. on 30 Jan 2010 10:20
Hello Robert. I Hop this messagegets posted as every time i am trying to
reply on here, they dont seem to not get posted.

I don tknow if them other ones tried to create a directory in the E drive.
As they installed quick and fine i never noticed any problpems wiht them.
I only know that the two i am having probolems with are doing that.

I also dont know how to find out WHY i amnot getting kbxxxxxx logs.. for
the two in question. They just dont seem to create one when ever i tri to
install either of them either on the website OR MANUALLY.

I did send ANNIE my WINDOWSUPATE.LOG file she told me to look for one
"WITHOUT" the space in between the words "windows" and "Update". Supposedly
there is two windows update logs. I could only find one.. I was lucky it
was THE one without the space. I asked her in my email to her why i ONLY
had one! she did not reply back yet!

Still waiting . and still Lost!

sincerely
L.K.

"Robert Aldwinckle" wrote:

>
> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:A8316956-066B-4257-9B61-A89621FC5F29(a)microsoft.com...
> > Hello Robert,
> >
> > I understand you are saying that it could be a drive access issue.. but let
> > me ask you. If that was the case then why did all the other updates install
> > wiht no problem?!
>
>
> None of the others tried to create a subdirectory?
> (I haven't checked if that might have been the case;
> both of my logs for the updates you're referring to
> looked normal to me and didn't refer to another drive
> in any case.)
>
>
> > it seems that the only two i am having a problem with is
> > the ones that have somethine to do with WORD converters.
> >
> > I seriously do not think the issue is wiht the drive space either as the two
> > partitions on this HDD is over 100 gigs each!, with only a little of each
> > even being used.
> >
>
> > I do not know what else to do right now.
>
>
> Have you tried again to find out why you don't have an install log to look at? ; )
>
>
> > I am also still waiting for Annie
> > from the support place to reply but it has been like 4 days now!. She gave
> > me steps to take i printed themout and i performed them and then sent back
> > the results to her.. upon her request and i havent heard back :(
>
>
> Good luck
>
> Robert
> ---
>
>
> >
> >
> >
> >
> > "Robert Aldwinckle" wrote:
> >
> >> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:103E6AAC-9865-41A6-8BFC-27C90827846C(a)microsoft.com...
> >> > Robert, I ran procmon (process monitor) as you suggested. and i noticed
> >> > that when i run the KB923561 update that it seems to narchive itself to
> >> > the E: drive partition. Now that kinda struck me odd. So i used explorer
> >> > and ran it again and sure enough ti could see the archive folder set up
> >> > andthen delete itself after the process ended dure to error. I didnt know
> >> > why it would use the E: drive. I never set any settings in it to use E
> >> > drive.. so i was curious on why that did that..
> >> >
> >> > Now correct me if i am wrong, but i DID research on that and found that
> >> > Windows automacially uses the drive that has the MOST amount a free space to
> >> > unarchive and install the updates.. in which my case is the E drive?! Am i
> >> > correct to eblive that is the case?!
> >>
> >>
> >> I think that that is what is generally understood, yes.
> >>
> >>
> >> >
> >> > i dontknwo if thats the case why i get the missing file error .. but on the
> >> > procmon ijt seems that it cant find ANY of the unrchived files.. but it seems
> >> > that it is SUCCESSFUL according to the Procmon log when the KB update is
> >> > trying to install it shows some successfull entrys.
> >>
> >>
> >> Well, a common related problem is that the install finds a drive that
> >> a user is not authorized to create new directories on. So, I would suspect
> >> you have some kind of permissions issues on that drive. If you can't fix
> >> the permissions issue perhaps you could detach the problem drive or
> >> attach a different one that has more room or even create a large enough
> >> file on the problem drive that it won't get picked any more?
> >>
> >> Also, it sounds as if you are getting some kind of message window.
> >> Are you noticing the temporary files being deleted *after* you dismiss
> >> that message window? If so, you may be able to find the extracted
> >> files on the problem drive first and then move them somewhere else
> >> to do the final install super manually. (I have never heard of anybody
> >> having to do this but it seems as if it would be feasible.)
> >>
> >>
> >> Good luck
> >>
> >> Robert
> >> ---
> >>
> >>
> >> >
> >> > L.K.
> >> >
> >> > "Robert Aldwinckle" wrote:
> >> >
> >> >>
> >> >> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:7ED786C0-28C2-4E90-A9AA-63432E909797(a)microsoft.com...
> >> >> > Hello Roebert. I still do NOT have any KB logs for the 923561 in the windows
> >> >> > directy. there is alot of other log files there but NONE for KB923561! I am
> >> >> > sorry!
> >> >>
> >> >>
> >> >> Then I suggest running it again with a /verbose option
> >> >> and monitoring what it's doing with ProcMon because
> >> >> there *should* be a KB923561.log in your %windir%.
> >> >>
> >> >> In any case running ProcMon would give you some clue
> >> >> about the code 2 you are getting.
> >> >>
> >> >>
> >> >> Good luck
> >> >>
> >> >> Robert
> >> >> ---
> >> >>
> >> >>
> >> >> >
> >> >> >
> >> >> >
> >> >> > "Robert Aldwinckle" wrote:
> >> >> >
> >> >> >>
> >> >> >> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:B82A1D6F-43B2-42AF-8B25-0ABBE7D7F99A(a)microsoft.com...
> >> >> >> > Hello RObert.
> >> >> >> >
> >> >> >> > I tried to install the file manually. I download the file from clicking on
> >> >> >> > the link lon the update and found the DOWNLOAD button. I saved it to my hard
> >> >> >> > drive and ran it. It came up wiht an error that said it cant find a file,
> >> >> >> > but it did NOT say WHAT file. I did not try the other problematic update
> >> >> >> > yet. I am just trying one at a time.
> >> >> >>
> >> >> >>
> >> >> >> Then WindowsUpdate.log will now be irrelevant
> >> >> >> and you will now have KB logs to look at.
> >> >> >> In addition you may find that you can invoke verbose logging
> >> >> >> for the manual installs.
> >> >> >>
> >> >> >>
> >> >> >> >
> >> >> >> > The Verbose Tracing i checked the registrey according to that KB number you
> >> >> >> > sent and there is NO TRACE entry. So i researched that and found on another
> >> >> >> > ms page that it was common.. then it said that since it wasnt there to
> >> >> >> > register the files again. Which i did. and tried the MANUAL install again.
> >> >> >>
> >> >> >>
> >> >> >> If you are trying a manual install the WU log verbose or not will be irrelevant
> >> >> >> to your new symptoms.
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> > Same thing.. Missing file! :-(
> >> >> >>
> >> >> >>
> >> >> >> Look in the KB logs.
> >> >> >>
> >> >> >>
> >> >> >> Good luck
> >> >> >>
> >> >> >> Robert
> >> >> >> ---
> >> >> >>
> >> >> >>
> >> >> >> >
> >> >> >> > Thank you for your help!
> >> >> >> >
> >> >> >> > Sincerely,
> >> >> >> > L.K.
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> > "Robert Aldwinckle" wrote:
> >> >> >> >
> >> >> >> >>
> >> >> >> >> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message
> >> >> >> >> news:A490895C-24C8-4658-B6B6-EC4678982D18(a)microsoft.com...
> >> >> >> >>
> >> >> >> >> > I rebooted the pc.. and
> >> >> >> >> > tried the updates again this time ONE at a time.. I still get the Error
> >> >> >> >> > Code: 0x80070002.
> >> >> >> >> >
> >> >> >> >>
> >> >> >> >> > There ARE NO "KBxxxxxxx.log" files in the main windows folder either for
> >> >> >> >> > the two updates in question. There are there for the other ones that were
> >> >> >> >> > successfully updated a few days back.
> >> >> >> >> >
> >> >> >> >> > There is however, a "WindowsUpdate.log" and the last few lines on that
> >> >> >> >> > file, for the present time and date shows this:
> >> >> >> >> >
> >> >> >> >> > "Failure Content Install Installation Failure: Windows failed to install the
> >> >> >> >> > following update with error 0x80070002: Security Update for Windows XP
> >> >> >> >> > (KB973904)."
> >> >> >> >>
> >> >> >> >>
> >> >> >> >> That's not enough detail. Your code means
> >> >> >> >> The system cannot find the file specified.
> >> >> >> >> So you need to figure out *which* file. To do that you could try running
> >> >> >> >> ProcMon to supplement whatever diagnostics you are getting.
> >> >> >> >> It might also help then to activate verbose logging for WU (ref. KB902093)
> >> >> >> >>
> >> >> >> >> However, if you just want to get the updates installed, do them manually.
> >> >> >> >> E.g. the fact that you don't have any install logs to look at means
> >> >> >> >> that your updating is failing during the download phase and indicates
> >> >> >> >> some kind of problem with AU/WU.
> >> >> >> >>
> >> >> >> >>
> >> >> >> >> Good luck
> >> >> >> >>
> >> >> >> >> Robert Aldwinckle
> >> >> >> >> ---
> >> >> >> >>
> >> >> >> >>
> >> >> >> >> .
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> .
> >> >> >>
> >> >>
> >> >>
> >> >> .
> >> >>
> >>
> >>
> >> .
> >>
>
>
> .
>
From: Leona K. on 1 Feb 2010 03:32
Good Morning.. .Man SIlly me.. the messages WERE getting posted. I didnt
realize there was TWO pages to mypost!. Anyways I amsorry for repeating
myself.

I did what you said about emailing Annie back I did that and i am still
waiting.

NOW i do see one thing that i DID notice over the weekend. Back when i
was using the old windows 98 doc files. I couldnt read them on this XP
computer, So we got a MS WORD DOC VIEWER from the MS SITE and installed
that back then. I wonder if thats why these two updates wont install?!? but
i dont think that would cause a missing file error?! But i do know the two
updates in question have something to do with the WORD convertors!


Sincerely
L.K.





"PA Bear [MS MVP]" wrote:

> Yes, I saw your previous reply, Leona. Thought I'd lurk in the background
> till you tell us the outcome of your no-charge support case. If you don't
> hear back from Annie soon, ping her via email & tell her you're waiting
> patiently but...
>
>
> Leona K. wrote:
> > PA Bear!
> >
> > I am sorry that it seems like i didnt get back to you. .... but i DID
> > reply to your message yesterday but it seems like it got deleted cause i
> > know ti saved. I just dont want you to think i was ignoring you.
> <snip>
> > As mentioned I have also setup a help request through email and i am
> > still
> > waiting for Annie to get back to me. She gave me steps to folloow and to
> > report back to her wiht the results. Which i did a few days back and also
> > sent her the windowsupdate log file and I have NOT yet heard back from
> > her!
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >>>>> I just tried update my windows XP HOME SP3 system yesterday. There
> >>>>> was
> >>>>> quite a few of them i installed...
> >>
> >> How long has it been since you last installed updates? Did you install
> >> SP3
> >> the other day, too?
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)?
> >>
> >> Has a(another) Norton or McAfee application ever been installed on the
> >> computer (e.g., a free-trial version that came preinstalled when you
> >> bought
> >> it)?
> >>
> >> The above notwithstanding, you could always open a free support incident.
> >> See the "How to obtain help" section of, e.g.,
> >> http://support.microsoft.com/kb/973904
> >>
> >>
> >> Leona K. wrote:
> >>> To personally respond in regards to the workaround for the 923561 issue.
> >>> I
> >>> did not install or perform any previous workaround. There was never
> >>> an
> >>> issue that has ever risen to make one want to do any workaround. All of
> >>> the
> >>> updates are done right on the MS UPDATE website.
> >>>
> >>> But for all intent and purpose, I did what that notice said about the
> >>> various lines to enter in the command prompt and that ALSO did NOT work.
> >>> After doing that i tried to do the 923561 again and still error.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Error message when you use the Windows Update Web site or Microsoft
> >>>> Update
> >>>> Web site to install updates: "0x80070002"
> >>>> http://support.microsoft.com/kb/956698
> >>>>
> >>>> How do I reset Windows Update components?:
> >>>> http://support.microsoft.com/kb/971058
> >>>>
> >>>> See the Known Issues section of http://support.microsoft.com/kb/923561
> >>>> (April 2009): Any chance you put that workaround in place after reading
> >>>> the
> >>>> related Security Advisory (960906)?
> >>>>
> >>>> The above notwithstanding...
> >>>>
> >>>> See the "How to obtain help" section of, e.g.,
> >>>> http://support.microsoft.com/kb/973904
> >>>>
> >>>> For home users, no-charge support is available by calling
> >>>> 1-866-PCSAFETY
> >>>> and/or 1-866-234-6020 in the United States and in Canada or by
> >>>> contacting
> >>>> your local Microsoft subsidiary. There is no-charge for support calls
> >>>> that
> >>>> are associated with security updates. When you call, clearly state
> >>>> that
> >>>> your problem is related to a Security Update and cite the update's KB
> >>>> number (e.g., KB973904).
> >>>>
> >>>> Or you can...
> >>>>
> >>>> Start a free Windows Update support incident request:
> >>>> https://support.microsoft.com/oas/default.aspx?gprid=6527
> >>>>
> >>>> Consumer Security Support home page includes links for free security
> >>>> update
> >>>> support, too
> >>>> https://consumersecuritysupport.microsoft.com/
> >>>>
> >>>> For more information about how to contact your local Microsoft
> >>>> subsidiary
> >>>> for security update support issues, visit the International Support Web
> >>>> site: http://support.microsoft.com/common/international.aspx
> >>>>
> >>>> For enterprise customers, support for security updates is available
> >>>> through
> >>>> your usual support contacts.
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>> www.banthecheck.com
> >>>>
> >>>>
> >>>> Leona K. wrote:
> >>>>> I just tried update my windows XP HOME SP3 system yesterday. There
> >>>>> was
> >>>>> quite a few of them i installed.. but I noticed when i tried to
> >>>>> install
> >>>>> the
> >>>>> two mention in the subject. I get all sorts of issues. AAt first
> >>>>> yesterdasy after downloading it was saying CANCELLED.
> >>>>>
> >>>>> I have been doing alot of research for this problem all yesterday and
> >>>>> tried
> >>>>> everything i read.. From renaming the system distribution folder..
> >>>>> catroots. to reregister the update system files (for example the
> >>>>> wups
> >>>>> and
> >>>>> wups2. etc etc) just as the MS websitre said to when i was getting
> >>>>> the
> >>>>> cancelling error.
> >>>>>
> >>>>> Now I been trying all morning and still can NOT get them to sintall.
> >>>>> I
> >>>>> get
> >>>>> FAILED ERROR.. with that 80070002 error. Thats when i did the
> >>>>> renaming
> >>>>> of
> >>>>> the folder and rtreied again!.. Yes i stopped the AUTOMATIC UPDATES
> >>>>> first
> >>>>> in the services section prior to renaming the folders. The folder
> >>>>> would
> >>>>> come back and then it still wouldnt NOT install.
> >>
> >> .
>
> .
>
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