80070002 error for KB923561 and KB973904
in [Windows Update]
|
From: Leona K. on 3 Feb 2010 04:54 Good Morning, I am still having problems and still waiting for this no charge support to reply back to me. This is going on to long now wiaitng for them. I emailed them 2 -3 times regarding my resultes of annies response.. and they STILL have NOT responded. I wonder if it IS BECAUSE it is a NO CHARGE support they do not hurry to help ?! And to top it all off, it is THIER UPDATES that messed up this computer in the first place. and now they just ignore the support requests?! I have another issue now.. I can NOT INSTALL NET FRAMEWORK 1.1 now... I READ that i have to download all the frameworks ALL frameworks all over again. Even the Service pack ones from 1.0 to 3.5 (and everything in between).. Because theUPDATE PAGE can nNOT install an older one over tiop of a NEWER ONE... .. Why didnt they put them so the update page would have showed them to install in order if that was the case.. I had 1.0, 2.0 and 3.0 installed already .. and i CAN NOT get 1.1 which was JUST OFFERED to me through the updates. NOW i have to uninstall ALL of them to reinstall them in order. SOMETHING that THEY messed up by releasing them through the update page, OUT of order. And now they ignore my support request?! I have to download ALl of them ALL over again and reinstall them in the right order. And wtih DIAL UP.. thats not easy! Took me two days to download them all and i am not even sure if i got the right ones. So i email them again. They do NOT respond to my questions about THAT or the other TWO UPDATES i am STILL having problems installing. I hope to get some assistance SOON. if anyone could help i appreciate it. I am going to try to repair the NETFRAMEWORK updates today. Hoefully that will work THAT ONE issue out. I , then will respond back HERE on this forum, with my results of the net framework repair since i am not getting anywhere with the NO CHARGE SUPPORT. Sincerely, L.K. "PA Bear [MS MVP]" wrote: > Yes, I saw your previous reply, Leona. Thought I'd lurk in the background > till you tell us the outcome of your no-charge support case. If you don't > hear back from Annie soon, ping her via email & tell her you're waiting > patiently but... > > > Leona K. wrote: > > PA Bear! > > > > I am sorry that it seems like i didnt get back to you. .... but i DID > > reply to your message yesterday but it seems like it got deleted cause i > > know ti saved. I just dont want you to think i was ignoring you. > <snip> > > As mentioned I have also setup a help request through email and i am > > still > > waiting for Annie to get back to me. She gave me steps to folloow and to > > report back to her wiht the results. Which i did a few days back and also > > sent her the windowsupdate log file and I have NOT yet heard back from > > her! > > > > "PA Bear [MS MVP]" wrote: > > > >>>>> I just tried update my windows XP HOME SP3 system yesterday. There > >>>>> was > >>>>> quite a few of them i installed... > >> > >> How long has it been since you last installed updates? Did you install > >> SP3 > >> the other day, too? > >> > >> What anti-virus application or security suite is installed and is your > >> subscription current? What anti-spyware applications (other than > >> Defender)? What third-party firewall (if any)? > >> > >> Has a(another) Norton or McAfee application ever been installed on the > >> computer (e.g., a free-trial version that came preinstalled when you > >> bought > >> it)? > >> > >> The above notwithstanding, you could always open a free support incident. > >> See the "How to obtain help" section of, e.g., > >> http://support.microsoft.com/kb/973904 > >> > >> > >> Leona K. wrote: > >>> To personally respond in regards to the workaround for the 923561 issue. > >>> I > >>> did not install or perform any previous workaround. There was never > >>> an > >>> issue that has ever risen to make one want to do any workaround. All of > >>> the > >>> updates are done right on the MS UPDATE website. > >>> > >>> But for all intent and purpose, I did what that notice said about the > >>> various lines to enter in the command prompt and that ALSO did NOT work. > >>> After doing that i tried to do the 923561 again and still error. > >>> > >>> "PA Bear [MS MVP]" wrote: > >>>> Error message when you use the Windows Update Web site or Microsoft > >>>> Update > >>>> Web site to install updates: "0x80070002" > >>>> http://support.microsoft.com/kb/956698 > >>>> > >>>> How do I reset Windows Update components?: > >>>> http://support.microsoft.com/kb/971058 > >>>> > >>>> See the Known Issues section of http://support.microsoft.com/kb/923561 > >>>> (April 2009): Any chance you put that workaround in place after reading > >>>> the > >>>> related Security Advisory (960906)? > >>>> > >>>> The above notwithstanding... > >>>> > >>>> See the "How to obtain help" section of, e.g., > >>>> http://support.microsoft.com/kb/973904 > >>>> > >>>> For home users, no-charge support is available by calling > >>>> 1-866-PCSAFETY > >>>> and/or 1-866-234-6020 in the United States and in Canada or by > >>>> contacting > >>>> your local Microsoft subsidiary. There is no-charge for support calls > >>>> that > >>>> are associated with security updates. When you call, clearly state > >>>> that > >>>> your problem is related to a Security Update and cite the update's KB > >>>> number (e.g., KB973904). > >>>> > >>>> Or you can... > >>>> > >>>> Start a free Windows Update support incident request: > >>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 > >>>> > >>>> Consumer Security Support home page includes links for free security > >>>> update > >>>> support, too > >>>> https://consumersecuritysupport.microsoft.com/ > >>>> > >>>> For more information about how to contact your local Microsoft > >>>> subsidiary > >>>> for security update support issues, visit the International Support Web > >>>> site: http://support.microsoft.com/common/international.aspx > >>>> > >>>> For enterprise customers, support for security updates is available > >>>> through > >>>> your usual support contacts. > >>>> -- > >>>> ~Robear Dyer (PA Bear) > >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>> www.banthecheck.com > >>>> > >>>> > >>>> Leona K. wrote: > >>>>> I just tried update my windows XP HOME SP3 system yesterday. There > >>>>> was > >>>>> quite a few of them i installed.. but I noticed when i tried to > >>>>> install > >>>>> the > >>>>> two mention in the subject. I get all sorts of issues. AAt first > >>>>> yesterdasy after downloading it was saying CANCELLED. > >>>>> > >>>>> I have been doing alot of research for this problem all yesterday and > >>>>> tried > >>>>> everything i read.. From renaming the system distribution folder.. > >>>>> catroots. to reregister the update system files (for example the > >>>>> wups > >>>>> and > >>>>> wups2. etc etc) just as the MS websitre said to when i was getting > >>>>> the > >>>>> cancelling error. > >>>>> > >>>>> Now I been trying all morning and still can NOT get them to sintall. > >>>>> I > >>>>> get > >>>>> FAILED ERROR.. with that 80070002 error. Thats when i did the > >>>>> renaming > >>>>> of > >>>>> the folder and rtreied again!.. Yes i stopped the AUTOMATIC UPDATES > >>>>> first > >>>>> in the services section prior to renaming the folders. The folder > >>>>> would > >>>>> come back and then it still wouldnt NOT install. > >> > >> . > > . >
From: PA Bear [MS MVP] on 3 Feb 2010 14:24 Open a new support incident via email or call the toll-free support number. No matter how you do it, state the SRX number of your original support incident. PS: While we all empathize with you, griping about it in replies to this newsgroup isn't going to help. No one here works for or represents Microsoft. Leona K. wrote: > Good Morning, > > I am still having problems and still waiting for this no charge support to > reply back to me. This is going on to long now wiaitng for them. I > emailed > them 2 -3 times regarding my resultes of annies response.. and they > STILL have NOT responded. I wonder if it IS BECAUSE it is a NO CHARGE > support they do not hurry to help ?! And to top it all off, it is THIER > UPDATES that messed up this computer in the first place. and now they > just > ignore the support requests?! > > I have another issue now.. I can NOT INSTALL NET FRAMEWORK 1.1 now... I > READ that i have to download all the frameworks ALL frameworks all over > again. Even the Service pack ones from 1.0 to 3.5 (and everything in > between).. Because theUPDATE PAGE can nNOT install an older one over tiop > of > a NEWER ONE... .. Why didnt they put them so the update page would have > showed them to install in order if that was the case.. I had 1.0, 2.0 and > 3.0 installed already .. and i CAN NOT get 1.1 which was JUST OFFERED to > me through the updates. > > NOW i have to uninstall ALL of them to reinstall them in order. SOMETHING > that THEY messed up by releasing them through the update page, OUT of > order. And now they ignore my support request?! > > I have to download ALl of them ALL over again and reinstall them in the > right order. And wtih DIAL UP.. thats not easy! Took me two days to > download them all and i am not even sure if i got the right ones. So i > email them again. They do NOT respond to my questions about THAT or the > other TWO UPDATES i am STILL having problems installing. > > I hope to get some assistance SOON. if anyone could help i appreciate > it. > I am going to try to repair the NETFRAMEWORK updates today. Hoefully that > will work THAT ONE issue out. I , then will respond back HERE on this > forum, with my results of the net framework repair since i am not > getting > anywhere with the NO CHARGE SUPPORT. > > > Sincerely, > > L.K. > > > > "PA Bear [MS MVP]" wrote: > >> Yes, I saw your previous reply, Leona. Thought I'd lurk in the >> background >> till you tell us the outcome of your no-charge support case. If you >> don't >> hear back from Annie soon, ping her via email & tell her you're waiting >> patiently but... >> >> >> Leona K. wrote: >>> PA Bear! >>> >>> I am sorry that it seems like i didnt get back to you. .... but i >>> DID >>> reply to your message yesterday but it seems like it got deleted cause >>> i >>> know ti saved. I just dont want you to think i was ignoring you. >>> <snip> >>> As mentioned I have also setup a help request through email and i am >>> still >>> waiting for Annie to get back to me. She gave me steps to folloow and >>> to >>> report back to her wiht the results. Which i did a few days back and >>> also >>> sent her the windowsupdate log file and I have NOT yet heard back from >>> her! >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>>>>> I just tried update my windows XP HOME SP3 system yesterday. There >>>>>>> was >>>>>>> quite a few of them i installed... >>>> >>>> How long has it been since you last installed updates? Did you install >>>> SP3 >>>> the other day, too? >>>> >>>> What anti-virus application or security suite is installed and is your >>>> subscription current? What anti-spyware applications (other than >>>> Defender)? What third-party firewall (if any)? >>>> >>>> Has a(another) Norton or McAfee application ever been installed on the >>>> computer (e.g., a free-trial version that came preinstalled when you >>>> bought >>>> it)? >>>> >>>> The above notwithstanding, you could always open a free support >>>> incident. >>>> See the "How to obtain help" section of, e.g., >>>> http://support.microsoft.com/kb/973904 >>>> >>>> >>>> Leona K. wrote: >>>>> To personally respond in regards to the workaround for the 923561 >>>>> issue. >>>>> I >>>>> did not install or perform any previous workaround. There was never >>>>> an >>>>> issue that has ever risen to make one want to do any workaround. All >>>>> of >>>>> the >>>>> updates are done right on the MS UPDATE website. >>>>> >>>>> But for all intent and purpose, I did what that notice said about the >>>>> various lines to enter in the command prompt and that ALSO did NOT >>>>> work. >>>>> After doing that i tried to do the 923561 again and still error. >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>>> Error message when you use the Windows Update Web site or Microsoft >>>>>> Update >>>>>> Web site to install updates: "0x80070002" >>>>>> http://support.microsoft.com/kb/956698 >>>>>> >>>>>> How do I reset Windows Update components?: >>>>>> http://support.microsoft.com/kb/971058 >>>>>> >>>>>> See the Known Issues section of >>>>>> http://support.microsoft.com/kb/923561 >>>>>> (April 2009): Any chance you put that workaround in place after >>>>>> reading >>>>>> the >>>>>> related Security Advisory (960906)? >>>>>> >>>>>> The above notwithstanding... >>>>>> >>>>>> See the "How to obtain help" section of, e.g., >>>>>> http://support.microsoft.com/kb/973904 >>>>>> >>>>>> For home users, no-charge support is available by calling >>>>>> 1-866-PCSAFETY >>>>>> and/or 1-866-234-6020 in the United States and in Canada or by >>>>>> contacting >>>>>> your local Microsoft subsidiary. There is no-charge for support >>>>>> calls >>>>>> that >>>>>> are associated with security updates. When you call, clearly state >>>>>> that >>>>>> your problem is related to a Security Update and cite the update's KB >>>>>> number (e.g., KB973904). >>>>>> >>>>>> Or you can... >>>>>> >>>>>> Start a free Windows Update support incident request: >>>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 >>>>>> >>>>>> Consumer Security Support home page includes links for free security >>>>>> update >>>>>> support, too >>>>>> https://consumersecuritysupport.microsoft.com/ >>>>>> >>>>>> For more information about how to contact your local Microsoft >>>>>> subsidiary >>>>>> for security update support issues, visit the International Support >>>>>> Web >>>>>> site: http://support.microsoft.com/common/international.aspx >>>>>> >>>>>> For enterprise customers, support for security updates is available >>>>>> through >>>>>> your usual support contacts. >>>>>> -- >>>>>> ~Robear Dyer (PA Bear) >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>> www.banthecheck.com >>>>>> >>>>>> >>>>>> Leona K. wrote: >>>>>>> I just tried update my windows XP HOME SP3 system yesterday. >>>>>>> There >>>>>>> was >>>>>>> quite a few of them i installed.. but I noticed when i tried to >>>>>>> install >>>>>>> the >>>>>>> two mention in the subject. I get all sorts of issues. AAt first >>>>>>> yesterdasy after downloading it was saying CANCELLED. >>>>>>> >>>>>>> I have been doing alot of research for this problem all yesterday >>>>>>> and >>>>>>> tried >>>>>>> everything i read.. From renaming the system distribution folder.. >>>>>>> catroots. to reregister the update system files (for example the >>>>>>> wups >>>>>>> and >>>>>>> wups2. etc etc) just as the MS websitre said to when i was getting >>>>>>> the >>>>>>> cancelling error. >>>>>>> >>>>>>> Now I been trying all morning and still can NOT get them to >>>>>>> sintall. >>>>>>> I >>>>>>> get >>>>>>> FAILED ERROR.. with that 80070002 error. Thats when i did the >>>>>>> renaming >>>>>>> of >>>>>>> the folder and rtreied again!.. Yes i stopped the AUTOMATIC UPDATES >>>>>>> first >>>>>>> in the services section prior to renaming the folders. The folder >>>>>>> would >>>>>>> come back and then it still wouldnt NOT install. >>>> >>>> . >> >> .
From: Leona K. on 4 Feb 2010 03:48 Good Morning, NO i wasnt "griping" at anyone here. I was just saying that i was frustrated waiting for them to respond and i was just hoping that maybe somone ON here could help me since i wasnt getting help the other way, that's all. I am sorry if it made it sound like i was "GRIPING" My apologizes. :-( Anyways i spent all day downloading the DOT NET FRAMEWORK versions... took all day but i managed to get them all installed. It seems to be working.. HOPEFULLY. It was weired that i had ALL versions except 1.1 installed on this machine and then all of a sudden i get the 1.1 updqate. But I couldnt install it cause i had to remove all the other first and reinstall them in order. Anyways that seemedto work, it took two days to download them all! But i did it! I am going to do another update check this moring to see if it is working. I know the other two main updates that i am still having problems with wont install.. Does anyone know if it could be the MS OFFICE WORD VEIWER 2003 that could be messing them other two up?! Thank you in advanced. Sincerely L.K. "PA Bear [MS MVP]" wrote: > Open a new support incident via email or call the toll-free support number. > No matter how you do it, state the SRX number of your original support > incident. > > PS: While we all empathize with you, griping about it in replies to this > newsgroup isn't going to help. No one here works for or represents > Microsoft. > > > Leona K. wrote: > > Good Morning, > > > > I am still having problems and still waiting for this no charge support to > > reply back to me. This is going on to long now wiaitng for them. I > > emailed > > them 2 -3 times regarding my resultes of annies response.. and they > > STILL have NOT responded. I wonder if it IS BECAUSE it is a NO CHARGE > > support they do not hurry to help ?! And to top it all off, it is THIER > > UPDATES that messed up this computer in the first place. and now they > > just > > ignore the support requests?! > > > > I have another issue now.. I can NOT INSTALL NET FRAMEWORK 1.1 now... I > > READ that i have to download all the frameworks ALL frameworks all over > > again. Even the Service pack ones from 1.0 to 3.5 (and everything in > > between).. Because theUPDATE PAGE can nNOT install an older one over tiop > > of > > a NEWER ONE... .. Why didnt they put them so the update page would have > > showed them to install in order if that was the case.. I had 1.0, 2.0 and > > 3.0 installed already .. and i CAN NOT get 1.1 which was JUST OFFERED to > > me through the updates. > > > > NOW i have to uninstall ALL of them to reinstall them in order. SOMETHING > > that THEY messed up by releasing them through the update page, OUT of > > order. And now they ignore my support request?! > > > > I have to download ALl of them ALL over again and reinstall them in the > > right order. And wtih DIAL UP.. thats not easy! Took me two days to > > download them all and i am not even sure if i got the right ones. So i > > email them again. They do NOT respond to my questions about THAT or the > > other TWO UPDATES i am STILL having problems installing. > > > > I hope to get some assistance SOON. if anyone could help i appreciate > > it. > > I am going to try to repair the NETFRAMEWORK updates today. Hoefully that > > will work THAT ONE issue out. I , then will respond back HERE on this > > forum, with my results of the net framework repair since i am not > > getting > > anywhere with the NO CHARGE SUPPORT. > > > > > > Sincerely, > > > > L.K. > > > > > > > > "PA Bear [MS MVP]" wrote: > > > >> Yes, I saw your previous reply, Leona. Thought I'd lurk in the > >> background > >> till you tell us the outcome of your no-charge support case. If you > >> don't > >> hear back from Annie soon, ping her via email & tell her you're waiting > >> patiently but... > >> > >> > >> Leona K. wrote: > >>> PA Bear! > >>> > >>> I am sorry that it seems like i didnt get back to you. .... but i > >>> DID > >>> reply to your message yesterday but it seems like it got deleted cause > >>> i > >>> know ti saved. I just dont want you to think i was ignoring you. > >>> <snip> > >>> As mentioned I have also setup a help request through email and i am > >>> still > >>> waiting for Annie to get back to me. She gave me steps to folloow and > >>> to > >>> report back to her wiht the results. Which i did a few days back and > >>> also > >>> sent her the windowsupdate log file and I have NOT yet heard back from > >>> her! > >>> > >>> "PA Bear [MS MVP]" wrote: > >>> > >>>>>>> I just tried update my windows XP HOME SP3 system yesterday. There > >>>>>>> was > >>>>>>> quite a few of them i installed... > >>>> > >>>> How long has it been since you last installed updates? Did you install > >>>> SP3 > >>>> the other day, too? > >>>> > >>>> What anti-virus application or security suite is installed and is your > >>>> subscription current? What anti-spyware applications (other than > >>>> Defender)? What third-party firewall (if any)? > >>>> > >>>> Has a(another) Norton or McAfee application ever been installed on the > >>>> computer (e.g., a free-trial version that came preinstalled when you > >>>> bought > >>>> it)? > >>>> > >>>> The above notwithstanding, you could always open a free support > >>>> incident. > >>>> See the "How to obtain help" section of, e.g., > >>>> http://support.microsoft.com/kb/973904 > >>>> > >>>> > >>>> Leona K. wrote: > >>>>> To personally respond in regards to the workaround for the 923561 > >>>>> issue. > >>>>> I > >>>>> did not install or perform any previous workaround. There was never > >>>>> an > >>>>> issue that has ever risen to make one want to do any workaround. All > >>>>> of > >>>>> the > >>>>> updates are done right on the MS UPDATE website. > >>>>> > >>>>> But for all intent and purpose, I did what that notice said about the > >>>>> various lines to enter in the command prompt and that ALSO did NOT > >>>>> work. > >>>>> After doing that i tried to do the 923561 again and still error. > >>>>> > >>>>> "PA Bear [MS MVP]" wrote: > >>>>>> Error message when you use the Windows Update Web site or Microsoft > >>>>>> Update > >>>>>> Web site to install updates: "0x80070002" > >>>>>> http://support.microsoft.com/kb/956698 > >>>>>> > >>>>>> How do I reset Windows Update components?: > >>>>>> http://support.microsoft.com/kb/971058 > >>>>>> > >>>>>> See the Known Issues section of > >>>>>> http://support.microsoft.com/kb/923561 > >>>>>> (April 2009): Any chance you put that workaround in place after > >>>>>> reading > >>>>>> the > >>>>>> related Security Advisory (960906)? > >>>>>> > >>>>>> The above notwithstanding... > >>>>>> > >>>>>> See the "How to obtain help" section of, e.g., > >>>>>> http://support.microsoft.com/kb/973904 > >>>>>> > >>>>>> For home users, no-charge support is available by calling > >>>>>> 1-866-PCSAFETY > >>>>>> and/or 1-866-234-6020 in the United States and in Canada or by > >>>>>> contacting > >>>>>> your local Microsoft subsidiary. There is no-charge for support > >>>>>> calls > >>>>>> that > >>>>>> are associated with security updates. When you call, clearly state > >>>>>> that > >>>>>> your problem is related to a Security Update and cite the update's KB > >>>>>> number (e.g., KB973904). > >>>>>> > >>>>>> Or you can... > >>>>>> > >>>>>> Start a free Windows Update support incident request: > >>>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527 > >>>>>> > >>>>>> Consumer Security Support home page includes links for free security > >>>>>> update > >>>>>> support, too > >>>>>> https://consumersecuritysupport.microsoft.com/ > >>>>>> > >>>>>> For more information about how to contact your local Microsoft > >>>>>> subsidiary > >>>>>> for security update support issues, visit the International Support > >>>>>> Web > >>>>>> site: http://support.microsoft.com/common/international.aspx > >>>>>> > >>>>>> For enterprise customers, support for security updates is available > >>>>>> through > >>>>>> your usual support contacts. > >>>>>> -- > >>>>>> ~Robear Dyer (PA Bear) > >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>>>> www.banthecheck.com > >>>>>> > >>>>>> > >>>>>> Leona K. wrote: > >>>>>>> I just tried update my windows XP HOME SP3 system yesterday. > >>>>>>> There > >>>>>>> was > >>>>>>> quite a few of them i installed.. but I noticed when i tried to > >>>>>>> install > >>>>>>> the > >>>>>>> two mention in the subject. I get all sorts of issues. AAt first > >>>>>>> yesterdasy after downloading it was saying CANCELLED. > >>>>>>> > >>>>>>> I have been doing alot of research for this problem all yesterday > >>>>>>> and > >>>>>>> tried > >>>>>>> everything i read.. From renaming the system distribution folder.. > >>>>>>> catroots. to reregister the update system files (for example the > >>>>>>> wups > >>>>>>> and > >>>>>>> wups2. etc etc) just as the MS websitre said to when i was getting > >>>>>>> the > >>>>>>> cancelling error. > >>>>>>> > >>>>>>> Now I been trying all morning and still can NOT get them to > >>>>>>> sintall. > >>>>>>> I > >>>>>>> get > >>>>>>> FAILED ERROR.. with that 80070002 error. Thats when i did the > >>>>>>> renaming > >>>>>>> of > >>>>>>> the folder and rtreied again!.. Yes i stopped the AUTOMATIC UPDATES > >>>>>>> first > >>>>>>> in the services section prior to renaming the folders. The folder > >>>>>>> would > >>>>>>> come back and then it still wouldnt NOT install. > >>>> > >>>> . > >> > >> . > > . >
From: Robert Aldwinckle on 4 Feb 2010 21:01 "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:7FF455E1-20B3-442E-846A-2A5D8F70922F(a)microsoft.com... > Hello Robert. I Hop this messagegets posted as every time i am trying to > reply on here, they dont seem to not get posted. > > I don tknow if them other ones tried to create a directory in the E drive. > As they installed quick and fine i never noticed any problpems wiht them. > I only know that the two i am having probolems with are doing that. > > I also dont know how to find out WHY i amnot getting kbxxxxxx logs.. for > the two in question. They just dont seem to create one when ever i tri > to > install either of them either on the website OR MANUALLY. Did you run ProcMon to trace the install? It should show you whether an install log was created and where it exists (or why it doesn't exist.) > > I did send ANNIE my WINDOWSUPATE.LOG file she told me to look for one > "WITHOUT" the space in between the words "windows" and "Update". > Supposedly > there is two windows update logs. I could only find one.. I was lucky > it > was THE one without the space. I asked her in my email to her why i > ONLY > had one! she did not reply back yet! That depends on the version of WU/AU and WUC that you would have been using. The most recent versions all trace to WindowsUpdate.log. HTH Robert --- > > Still waiting . and still Lost! > > sincerely > L.K. > > "Robert Aldwinckle" wrote: > >> >> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message >> news:A8316956-066B-4257-9B61-A89621FC5F29(a)microsoft.com... >> > Hello Robert, >> > >> > I understand you are saying that it could be a drive access issue.. but >> > let >> > me ask you. If that was the case then why did all the other updates >> > install >> > wiht no problem?! >> >> >> None of the others tried to create a subdirectory? >> (I haven't checked if that might have been the case; >> both of my logs for the updates you're referring to >> looked normal to me and didn't refer to another drive >> in any case.) >> >> >> > it seems that the only two i am having a problem with is >> > the ones that have somethine to do with WORD converters. >> > >> > I seriously do not think the issue is wiht the drive space either as >> > the two >> > partitions on this HDD is over 100 gigs each!, with only a little of >> > each >> > even being used. >> > >> >> > I do not know what else to do right now. >> >> >> Have you tried again to find out why you don't have an install log to >> look at? ; ) >> >> >> > I am also still waiting for Annie >> > from the support place to reply but it has been like 4 days now!. She >> > gave >> > me steps to take i printed themout and i performed them and then sent >> > back >> > the results to her.. upon her request and i havent heard back :( >> >> >> Good luck >> >> Robert >> --- >> >> >> > >> > >> > >> > >> > "Robert Aldwinckle" wrote: >> > >> >> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message >> >> news:103E6AAC-9865-41A6-8BFC-27C90827846C(a)microsoft.com... >> >> > Robert, I ran procmon (process monitor) as you suggested. and i >> >> > noticed >> >> > that when i run the KB923561 update that it seems to narchive >> >> > itself to >> >> > the E: drive partition. Now that kinda struck me odd. So i used >> >> > explorer >> >> > and ran it again and sure enough ti could see the archive folder >> >> > set up >> >> > andthen delete itself after the process ended dure to error. I >> >> > didnt know >> >> > why it would use the E: drive. I never set any settings in it to >> >> > use E >> >> > drive.. so i was curious on why that did that.. >> >> > >> >> > Now correct me if i am wrong, but i DID research on that and found >> >> > that >> >> > Windows automacially uses the drive that has the MOST amount a free >> >> > space to >> >> > unarchive and install the updates.. in which my case is the E >> >> > drive?! Am i >> >> > correct to eblive that is the case?! >> >> >> >> >> >> I think that that is what is generally understood, yes. >> >> >> >> >> >> > >> >> > i dontknwo if thats the case why i get the missing file error .. but >> >> > on the >> >> > procmon ijt seems that it cant find ANY of the unrchived files.. but >> >> > it seems >> >> > that it is SUCCESSFUL according to the Procmon log when the KB >> >> > update is >> >> > trying to install it shows some successfull entrys. >> >> >> >> >> >> Well, a common related problem is that the install finds a drive that >> >> a user is not authorized to create new directories on. So, I would >> >> suspect >> >> you have some kind of permissions issues on that drive. If you can't >> >> fix >> >> the permissions issue perhaps you could detach the problem drive or >> >> attach a different one that has more room or even create a large >> >> enough >> >> file on the problem drive that it won't get picked any more? >> >> >> >> Also, it sounds as if you are getting some kind of message window. >> >> Are you noticing the temporary files being deleted *after* you dismiss >> >> that message window? If so, you may be able to find the extracted >> >> files on the problem drive first and then move them somewhere else >> >> to do the final install super manually. (I have never heard of >> >> anybody >> >> having to do this but it seems as if it would be feasible.) >> >> >> >> >> >> Good luck >> >> >> >> Robert >> >> --- >> >> >> >> >> >> > >> >> > L.K. >> >> > >> >> > "Robert Aldwinckle" wrote: >> >> > >> >> >> >> >> >> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message >> >> >> news:7ED786C0-28C2-4E90-A9AA-63432E909797(a)microsoft.com... >> >> >> > Hello Roebert. I still do NOT have any KB logs for the 923561 in >> >> >> > the windows >> >> >> > directy. there is alot of other log files there but NONE for >> >> >> > KB923561! I am >> >> >> > sorry! >> >> >> >> >> >> >> >> >> Then I suggest running it again with a /verbose option >> >> >> and monitoring what it's doing with ProcMon because >> >> >> there *should* be a KB923561.log in your %windir%. >> >> >> >> >> >> In any case running ProcMon would give you some clue >> >> >> about the code 2 you are getting. >> >> >> >> >> >> >> >> >> Good luck >> >> >> >> >> >> Robert >> >> >> --- >> >> >> >> >> >> >> >> >> > >> >> >> > >> >> >> > >> >> >> > "Robert Aldwinckle" wrote: >> >> >> > >> >> >> >> >> >> >> >> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message >> >> >> >> news:B82A1D6F-43B2-42AF-8B25-0ABBE7D7F99A(a)microsoft.com... >> >> >> >> > Hello RObert. >> >> >> >> > >> >> >> >> > I tried to install the file manually. I download the file from >> >> >> >> > clicking on >> >> >> >> > the link lon the update and found the DOWNLOAD button. I >> >> >> >> > saved it to my hard >> >> >> >> > drive and ran it. It came up wiht an error that said it cant >> >> >> >> > find a file, >> >> >> >> > but it did NOT say WHAT file. I did not try the other >> >> >> >> > problematic update >> >> >> >> > yet. I am just trying one at a time. >> >> >> >> >> >> >> >> >> >> >> >> Then WindowsUpdate.log will now be irrelevant >> >> >> >> and you will now have KB logs to look at. >> >> >> >> In addition you may find that you can invoke verbose logging >> >> >> >> for the manual installs. >> >> >> >> >> >> >> >> >> >> >> >> > >> >> >> >> > The Verbose Tracing i checked the registrey according to that >> >> >> >> > KB number you >> >> >> >> > sent and there is NO TRACE entry. So i researched that and >> >> >> >> > found on another >> >> >> >> > ms page that it was common.. then it said that since it >> >> >> >> > wasnt there to >> >> >> >> > register the files again. Which i did. and tried the MANUAL >> >> >> >> > install again. >> >> >> >> >> >> >> >> >> >> >> >> If you are trying a manual install the WU log verbose or not >> >> >> >> will be irrelevant >> >> >> >> to your new symptoms. >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > Same thing.. Missing file! :-( >> >> >> >> >> >> >> >> >> >> >> >> Look in the KB logs. >> >> >> >> >> >> >> >> >> >> >> >> Good luck >> >> >> >> >> >> >> >> Robert >> >> >> >> --- >> >> >> >> >> >> >> >> >> >> >> >> > >> >> >> >> > Thank you for your help! >> >> >> >> > >> >> >> >> > Sincerely, >> >> >> >> > L.K. >> >> >> >> > >> >> >> >> > >> >> >> >> > >> >> >> >> > >> >> >> >> > >> >> >> >> > "Robert Aldwinckle" wrote: >> >> >> >> > >> >> >> >> >> >> >> >> >> >> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in >> >> >> >> >> message >> >> >> >> >> news:A490895C-24C8-4658-B6B6-EC4678982D18(a)microsoft.com... >> >> >> >> >> >> >> >> >> >> > I rebooted the pc.. and >> >> >> >> >> > tried the updates again this time ONE at a time.. I still >> >> >> >> >> > get the Error >> >> >> >> >> > Code: 0x80070002. >> >> >> >> >> > >> >> >> >> >> >> >> >> >> >> > There ARE NO "KBxxxxxxx.log" files in the main windows >> >> >> >> >> > folder either for >> >> >> >> >> > the two updates in question. There are there for the >> >> >> >> >> > other ones that were >> >> >> >> >> > successfully updated a few days back. >> >> >> >> >> > >> >> >> >> >> > There is however, a "WindowsUpdate.log" and the last few >> >> >> >> >> > lines on that >> >> >> >> >> > file, for the present time and date shows this: >> >> >> >> >> > >> >> >> >> >> > "Failure Content Install Installation Failure: Windows >> >> >> >> >> > failed to install the >> >> >> >> >> > following update with error 0x80070002: Security Update for >> >> >> >> >> > Windows XP >> >> >> >> >> > (KB973904)." >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> That's not enough detail. Your code means >> >> >> >> >> The system cannot find the file specified. >> >> >> >> >> So you need to figure out *which* file. To do that you >> >> >> >> >> could try running >> >> >> >> >> ProcMon to supplement whatever diagnostics you are getting. >> >> >> >> >> It might also help then to activate verbose logging for WU >> >> >> >> >> (ref. KB902093) >> >> >> >> >> >> >> >> >> >> However, if you just want to get the updates installed, do >> >> >> >> >> them manually. >> >> >> >> >> E.g. the fact that you don't have any install logs to look at >> >> >> >> >> means >> >> >> >> >> that your updating is failing during the download phase and >> >> >> >> >> indicates >> >> >> >> >> some kind of problem with AU/WU. >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> Good luck >> >> >> >> >> >> >> >> >> >> Robert Aldwinckle >> >> >> >> >> --- >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> . >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> . >> >> >> >> >> >> >> >> >> >> >> >> >> . >> >> >> >> >> >> >> >> >> . >> >> >> >> >> . >>
First
|
Prev
|
Pages: 1 2 3 4 5 Prev: KB898461 consistently fails to install Next: Error details: Code 80072EFE |