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From: Ian Collins on 6 Aug 2010 20:39
On 08/ 7/10 11:18 AM, ITguy wrote:
>> Newegg/com isn't coming on-site in 2 hours to replace a failed drive in an
>> array.
>>
>> Sun or HP will.
>
> If grandma is in charge of running the array I could understand
> springing for a support contract. Just about anyone else would be
> able to replace basic parts in less time than it would take for the
> vendor to respond, and at huge cost savings. Even with support
> contracts, there is no guarantee of equipment repair or service
> recovery - only a commitment to have someone on-site working the
> issue. Maintenance contracts are a lot like the extended warranties
> pushed on just about all products anymore. They are enormously
> profitable for the issuing company, and rarely ever benefit the
> consumer.

So are household and motor (and in some parts of the world - health)
insurance policies, but would you leave home without them?

--
Ian Collins
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