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From: Jstjohn8 on 4 Feb 2010 12:14
I have a user who is attaching a .pdf file that she created to an e-mail and
everytime it wants to convert that .pdf to a word document. Is there a
preference that needs to be checked/unchecked to stop this prompt from
happening?

Thanks, John
From: Diane Poremsky [MVP] on 4 Feb 2010 12:18
is she or the recipient getting the dialog to change it to a doc? Is she
using Acrobat or Reader?

--
Diane Poremsky [MVP - Outlook]
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How many email accounts are in your main Outlook profile?
http://forums.slipstick.com/showthread.php?t=36602

"Jstjohn8" <Jstjohn8(a)discussions.microsoft.com> wrote in message
news:E6C2983D-E3B2-461D-8328-808D56E576FB(a)microsoft.com...
> I have a user who is attaching a .pdf file that she created to an e-mail
> and
> everytime it wants to convert that .pdf to a word document. Is there a
> preference that needs to be checked/unchecked to stop this prompt from
> happening?
>
> Thanks, John

From: Jstjohn8 on 4 Feb 2010 13:18
She is getting prompted everytime she attempts to attach the .pdf file. When
she "x"s past the prompt, it attaches the .pdf file to the e-mail as a .pdf.
She is using Adobe complete v.8.

Thx, John

"Diane Poremsky [MVP]" wrote:

> is she or the recipient getting the dialog to change it to a doc? Is she
> using Acrobat or Reader?
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com/
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-request(a)lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM
>
> How many email accounts are in your main Outlook profile?
> http://forums.slipstick.com/showthread.php?t=36602
>
> "Jstjohn8" <Jstjohn8(a)discussions.microsoft.com> wrote in message
> news:E6C2983D-E3B2-461D-8328-808D56E576FB(a)microsoft.com...
> > I have a user who is attaching a .pdf file that she created to an e-mail
> > and
> > everytime it wants to convert that .pdf to a word document. Is there a
> > preference that needs to be checked/unchecked to stop this prompt from
> > happening?
> >
> > Thanks, John
>
> .
>
From: Brian Tillman [MVP-Outlook] on 4 Feb 2010 13:32
"Jstjohn8" <Jstjohn8(a)discussions.microsoft.com> wrote in message
news:5DCAED6F-73BA-4CAE-9A26-EC9AF640D87F(a)microsoft.com...

> She is getting prompted everytime she attempts to attach the .pdf file. When
> she "x"s past the prompt, it attaches the .pdf file to the e-mail as a .pdf.
> She is using Adobe complete v.8.

And the title and exact text of the prompt is?
--
Brian Tillman [MVP-Outlook]

From: VanguardLH on 4 Feb 2010 17:44
Jstjohn8 wrote:

> I have a user who is attaching a .pdf file that she created to an e-mail and
> everytime it wants to convert that .pdf to a word document. Is there a
> preference that needs to be checked/unchecked to stop this prompt from
> happening?
>
> Thanks, John

Not an Outlook issue. A program or add-on is trying to perform the
automatic conversion. Have your user for whom you are relaying their
problem here run Outlook in its safe mode ("outlook.exe /safe"). That
eliminates the loading of any enabled add-ons that your user installed into
Outlook. Then retest.
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