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From: RichardF on 29 Dec 2009 07:22
the latest on the failure of Auto Updating...

Found that using the "Update Now" choice under the Account Actions
button above the Balance column of each account connected and download
transactions from that account without error.

I had been using the "Update Transactions" button on the expanded
"Downloaded Transactions" tab at the bottom of the check register of
the account -- but that failed.

After using the "Update Now" button as above on each individual
account now One-Step Update is working again.

Thanks for the help.

Rich
From: Han on 29 Dec 2009 07:53
RichardF <rfry(a)adams.net> wrote in news:87ae68ba-d807-458c-9aa2-
239286c4b0a1(a)k23g2000yqa.googlegroups.com:

> the latest on the failure of Auto Updating...
>
> Found that using the "Update Now" choice under the Account Actions
> button above the Balance column of each account connected and download
> transactions from that account without error.
>
> I had been using the "Update Transactions" button on the expanded
> "Downloaded Transactions" tab at the bottom of the check register of
> the account -- but that failed.
>
> After using the "Update Now" button as above on each individual
> account now One-Step Update is working again.
>
> Thanks for the help.
>
> Rich

Thanks, Rich.

I did this and now my 4 Chase accounts and ING are "synched" again.

I gues I have to do this "update now" every once in a while when the OSU
refuses to work. For the ING account I had to input the security answers
again ...

--
Best regards
Han
email address is invalid
From: Robert Neville on 29 Dec 2009 10:07
RichardF <rfry(a)adams.net> wrote:

>My Qkn Deluxe 2010 HAD been able to do successful one-step updates
>from the time I installed it a month or so ago until ~ Saturday, Dec
>26. I've made no changes to the Password Vault since I first set it
>up.

I haven't been following this thread, so excuse me if this has already been
suggested: I've frequently had situations where OSU throws an error for one or
more FIs. Doing a manual update on that specific account then works and seems to
fix whatever the problem was such that OSU starts working again.

>Does anyone know how/where I could report this to Intuit so that it
>gets the quickest attention?

I suspect Intuit will tell you to talk to your FI. You might nose around and
find the OSU log file. It occasionally has more detail on what the error is.
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