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From: mjoshi on 3 Oct 2008 17:28
Hi All,

I have been testing our new server Windows Server 2008 Standard Edition on
which ColdFusion 8 was installed. After the installation, I copied one of our
applications and tested it. It throws the COM object error
"AutomationException: 0x800a13e9" The error message is, "There is insufficient
memory. Save the document now in 'Microsoft Word'. Word Com object is used for
creating documents on-the-fly.

The exact same application is running in production on a ColdFusion 7 server
running on a Windows Server 2003 Enterprise Edition. On both the server
machines Office 2003 is installed.

Can anybody tell me anything about the error? Why is it throwing an error?
Basically, first I would like to isolate if its Windows Server 2008 problem or
ColdFusion 8 problem. There is no change in the version of MS Word being used.
Please help.

Thanks.
- Milind Joshi

From: mjoshi on 8 Oct 2008 11:36
I am answering my own question after doing some research on the error code. To
fix such error, the COM app needs to be in interactive mode.

Run 'dcomcnfg.exe'. To make the necessary changes follow this Component
Services => My Computer ==> DCOM Config ==> Microsoft Word Document. Right
click 'Microsoft Word Document' and get properties. It opens a bunch of tabs.
Select the last tab named 'Identity'. Click on the radiobutton that says 'The
Interactive User'.

Hope this helps.
- Milind Joshi

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