Prev: lala
Next: corrupted Inbox? Error 0x800C0133
From: Niall on 11 Oct 2008 14:55
My friend runs XP with Outlook Express. Lately he has been unable to delete
old messages. Right clicking and selecting 'Delete' does not work. Selecting
the message and smashing the Delete key doesn't work. I haven't seen his
computer but I'd like to help. Any ideas about what could be the cause of
this problem and how to get the Delete command working again?
Niall

From: Bruce Hagen on 11 Oct 2008 15:00
Deleted Items is probably corrupt. In the off chance that you are keeping
messages you want to save in Deleted Items, (a garbage pail), move them to a
local folder you create and then do the following.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for Deleted Items and delete it. A new
one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Outlook Express Quick Backup (OEQB):
http://www.oehelp.com/OEBackup/Default.aspx
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Niall" <what(a)meworry.com> wrote in message
news:eqom%23L9KJHA.1156(a)TK2MSFTNGP05.phx.gbl...
> My friend runs XP with Outlook Express. Lately he has been unable to
> delete old messages. Right clicking and selecting 'Delete' does not work.
> Selecting the message and smashing the Delete key doesn't work. I haven't
> seen his computer but I'd like to help. Any ideas about what could be the
> cause of this problem and how to get the Delete command working again?
> Niall

From: Niall on 13 Oct 2008 09:03
Thanks for the tips, Bruce. I'll tell my friend to remove the DBX Deleted
Items folder from storage in Windows Explorer. I have already forwarded your
entire reply to him.
Niall

"Bruce Hagen" <Nospam(a)mymail.invalid> wrote in message
news:OvufcO9KJHA.5972(a)TK2MSFTNGP06.phx.gbl...
> Deleted Items is probably corrupt. In the off chance that you are keeping
> messages you want to save in Deleted Items, (a garbage pail), move them to
> a local folder you create and then do the following.
>
> Tools | Options | Maintenance | Store Folder will reveal the location of
> your Outlook Express files. Write the location down and navigate to it in
> Windows Explorer or, copy and paste it into Start | Run.
>
> In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
> marked as hidden. To view these files in Windows Explorer, you must enable
> Show Hidden Files and Folders under Start | Control Panel | Folder Options
> Icon | View, or in Windows Explorer | Tools | Folder Options | View.
>
> With OE closed, find the DBX file for Deleted Items and delete it. A new
> one will be created automatically when you open OE.
>
> General precautions for Outlook Express:
>
> Do not archive mail in default OE folders. They will eventually become
> corrupt. Create your own user defined folders for storing mail and move
> your mail to them. Empty Deleted Items folder regularly. Keep user created
> folders under 100MB, and Default folders as empty as is feasible.
>
> After you are done, follow up by compacting your folders manually while
> working *offline* and do it often.
>
> Click on Outlook Express at the top of the folder tree so no folders are
> open. Then: File | Work Offline (or double click Working Online in the
> Status Bar). File | Folder | Compact all folders. Don't touch anything
> until the compacting is completed.
>
> Turn off e-mail scanning in your anti-virus program. It is a redundant
> layer of protection that eats up CPUs and causes a multitude of problems
> such as time-outs and account setting changes. Your up-to-date A/V program
> will continue to protect you sufficiently. For more, see:
> http://www.oehelp.com/OETips.aspx#3
>
> In Tools | Options | Maintenance: Uncheck Compact messages in background
> and leave it unchecked. {N/A if running XP/SP2}.
>
> And backup often.
>
> Outlook Express Quick Backup (OEQB):
> http://www.oehelp.com/OEBackup/Default.aspx
> --
>
> Bruce Hagen
> MS-MVP Outlook Express
> Imperial Beach, CA
>
>
> "Niall" <what(a)meworry.com> wrote in message
> news:eqom%23L9KJHA.1156(a)TK2MSFTNGP05.phx.gbl...
>> My friend runs XP with Outlook Express. Lately he has been unable to
>> delete old messages. Right clicking and selecting 'Delete' does not work.
>> Selecting the message and smashing the Delete key doesn't work. I haven't
>> seen his computer but I'd like to help. Any ideas about what could be the
>> cause of this problem and how to get the Delete command working again?
>> Niall
>

 | 
Pages: 1
Prev: lala
Next: corrupted Inbox? Error 0x800C0133