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From: nospam on 16 Mar 2005 12:17
Problem fixed now. My firewall or antivirus was obstructing the update.
It worked ok when I disabled them temporarily.


nospam wrote:
> Thanks Pat,
>
> I have followed the instructuions below, but I get an error from notepad
> saying that it can't find the file (c:\windows\kb836009), and would I
> like to create it. (I have checked the spelling of the filename).
>
> I may have confused the situation by attempting to repair the .NET
> framework 1.1 as described in
>
> file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/1033/repairRedist.htm
> This repair attempt did not fix the problem.
>
> There are a number of log files in C:\windows of the form kbDDDDDD.log,
> where D is a digit, but I don't know which of them might be relevent -
> they all seem to predate the recent installation attempts.
>
> Colin
>
>
>
> Pat Walters [MSFT] wrote:
>
>> Colin,
>>
>> I'm sorry that you are encountering this failure. I have read through
>> your
>> log. Would you mind also posting the installation log? You should
>> find it
>> here:
>>
>> On Windows XP
>> 1. Click Start
>> 2. Click Run
>> 3. Type: notepad %windir%\kb836009.log
>> 4. Select all with <Ctrl>+<A>
>> 5. Copy with <Ctrl>+<C>
>> 6. Reply to this posting
>> 7. Write the line: logs below: <Enter>
>> 8. Just below this line, paste the copied log entries by typing:
>> <Ctrl>+<V>
>> 9. Post back and I'll be happy to take a look.
>>
>> Sincerely,
>>
>> Pat Walters [MSFT]
>>
>>
>> "nospam" <me(a)privacy.net> wrote in message
>> news:38papbF5qg9t2U1(a)individual.net...
>>
>>> Hi Pat,
>>> I am not the original poster, but I get the same problem, ie the update
>>> for .NET framework 1.1 fails. (WinXP with SP2).
>>> Here is my log. Hope this helps.
>>> The failure was reported on my monitor at 20:27:40.
>>>
>>> Colin
>>>
>>>
>>> Log entries follow:
>>> 2005-03-03 20:27:03-0000 1424 368 WU client succeeds
>>> CClientCallRecorder::BeginInstallUpdates from WindowsUpdate with call id
>>> {6BA82020-3589-453E-95F2-499083571D68}
>>> 2005-03-03 20:27:03-0000 1424 21c WU client executing call
>>> {6BA82020-3589-453E-95F2-499083571D68} of type Install call
>>> 2005-03-03 20:27:03-0000 1424 21c validate updates before Install
>>> 2005-03-03 20:27:04-0000 1424 21c prune update list before Install
>>> 2005-03-03 20:27:04-0000 1424 21c setting system restore point
>>> 2005-03-03 20:27:10-0000 1424 37c WU client calls back to install call
>>> {6BA82020-3589-453E-95F2-499083571D68} with code Call progress and
>>> error 0
>>> 2005-03-03 20:27:10-0000 1424 21c WU client starts install in user
>>> context
>>> 2005-03-03 20:27:14-0000 1424 21c WU client is installing update
>>> {AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100
>>> 2005-03-03 20:27:38-0000 1424 21c WU client finishes installing update
>>> {AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100 with result 0x8024200b
>>> 2005-03-03 20:27:38-0000 1424 21c system restore point set
>>> 2005-03-03 20:27:38-0000 1424 21c Agent state changed, signalling AU to
>>> redetect with NO delay
>>> 2005-03-03 20:27:38-0000 1424 6c0 AU received event of 3
>>> 2005-03-03 20:27:38-0000 1424 21c WU client finished installing updates
>>> 2005-03-03 20:27:38-0000 1424 21c WU client calls back to install call
>>> {6BA82020-3589-453E-95F2-499083571D68} with code Call complete and
>>> error 0
>>> 2005-03-03 20:27:38-0000 1424 21c WU client completed and deleted call
>>> {6BA82020-3589-453E-95F2-499083571D68}
>>> 2005-03-03 20:27:38-0000 1424 6c0 AU received event of 1
>>> 2005-03-03 20:27:38-0000 1424 6c0 WU client succeeds
>>> CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
>>> {F859F0AC-CB25-4DC0-AACE-967DE3F61DFB}
>>> 2005-03-03 20:27:38-0000 1424 21c WU client executing call
>>> {F859F0AC-CB25-4DC0-AACE-967DE3F61DFB} of type Search Call
>>> 2005-03-03 20:27:39-0000 1424 1f4 ISusInternal API failed
>>> CClientCallRecorder::DisconnectCall with error 0x8024000c
>>> 2005-03-03 20:27:39-0000 4056 ff4 ISusInternal::DisconnectCall failed,
>>> hr=8024000C
>>> 2005-03-03 20:27:40-0000 1424 21c WU client found 0 updates and 11
>>> categories in search
>>> 2005-03-03 20:27:40-0000 1424 21c WU client finished Searching for
>>> update
>>> 2005-03-03 20:27:40-0000 1424 21c AU Detection callback: 0 updates
>>
>>
>> detected
>>
>>> 2005-03-03 20:27:40-0000 1424 21c WU client calls back to search call
>>> AutomaticUpdates with code Call complete and error 0
>>> 2005-03-03 20:27:40-0000 1424 21c WU client completed and deleted call
>>> {F859F0AC-CB25-4DC0-AACE-967DE3F61DFB}
>>> 2005-03-03 20:27:43-0000 1424 21c REPORT EVENT:
>>> {37BF7DB2-7325-48BD-816B-E370ABFC81D8} 701 2005-03-03
>>> 20:27:38-0000 1 182 101 {6F5DC828-0F05-4577-9A8A-74AB1CBE00A9} 100
>>> 80070643 WindowsUpdate Failure Content Install Installation Failure:
>>> Windows failed to install the following update with error 0x80070643:
>>> Microsoft .NET Framework 1.1 Service Pack 1.
>>> 2005-03-03 20:27:43-0000 1424 21c REPORT EVENT:
>>> {8BE3FFE5-BC72-41E4-91ED-DD5C287609A5} 702 2005-03-03
>>> 20:27:38-0000 1 182 101 {AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF} 100
>>> 80070643 WindowsUpdate Failure Content Install Installation Failure:
>>> Windows failed to install the following update with error 0x80070643:
>>> Microsoft .NET Framework 1.1 Service Pack 1.
>>>
>>>
>>> Pat Walters [MSFT] wrote:
>>>
>>>> "Scanyon",
>>>>
>>>> We need a little more information. Would you mind running through an
>>>> attempted installation on the Windows Update website and sending us
>>>> back
>>
>>
>> the
>>
>>>> results? Here's how:
>>>>
>>>> On Windows 2000
>>>> 1. Close all Internet browsers
>>>> 2. Open a single Internet Explorer window.
>>>> 3. In the Internet Explorer window, click Tools
>>>> 4. Click Windows Update
>>>> 5. When you reach the Windows Update site, click Search for Updates
>>>> 6. Click Review and Install Updates
>>>> 7. When presented with multiple updates, uncheck all of them except for
>>
>>
>> one
>>
>>>> update (your choice).
>>>> 8. Look down at the System clock and note the time. Let the minute
>>>> move
>>>> forward one, so that there is no other activity associated with this
>>>> attempt.
>>>> 9. Click Install. Wait for Windows Update to fail. If it succeeds,
>>
>>
>> reply
>>
>>>> back and let us know.
>>>> 10. Assuming it failed, Click Start
>>>> 11. Click Run
>>>> 12. Type: "%WINDIR%\Windows Update.log" (be sure to include the
>>>> quotes,
>>
>>
>> and
>>
>>>> the space between windows and update)
>>>> 13. Press <Enter> or Click OK
>>>> 14. When the log opens, scroll down to the hour and minute you
>>>> memorized
>>
>>
>> in
>>
>>>> step 8.
>>>> 15. Starting at the beginning of the first entry for that minute, click
>>
>>
>> and
>>
>>>> drag down and to the right selecting the rest of the log.
>>>> 16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
>>>> 17. Reply to this posting.
>>>> 18. When that window opens, let us know where it failed from your
>>>> observation.
>>>> 19. After this, on a new line, state the following and press <Enter>:
>>
>>
>> Log
>>
>>>> entries follow:
>>>> 20. Place the cursor on the line under the entry from step 19, and then
>>>> click Edit, then Paste, or just press the <CTRL> and <V> keys.
>>>> 21. The log entries copied in steps 15-16 should have copied into your
>>>> posting.
>>>> 22. Send it to us, and let us take a look at this failure.
>>>>
>>>> On Windows XP:
>>>> 5. The button on the website will be "Custom Install"
>>>> 12. The log for XP is %WINDIR%\WindowsUpdate.log (note without a space,
>>
>>
>> and
>>
>>>> no need for quotes)
>>>>
>>>> Sincerely,
>>>>
>>>> Pat Walters [MSFT]
>>>>
>>>>
>>>> "Scanyon" <Scanyon(a)discussions.microsoft.com> wrote in message
>>>> news:C7F1A168-3A48-491C-8A87-AA54290529FC(a)microsoft.com...
>>>>
>>>>
>>>>> Everytime I try to download MS.Net Framework1.1 SP1
>>>>> Failed to install, help= amelia(a)gtlakes.com
>>>>> I want to get this installed
>>>>> thanks
>>>>> --
>>>>> blueandbluetrk
>>>>
>>>>
>>>>
>>>>
>>
>>
From: Robert Aldwinckle on 20 Mar 2005 08:25
"nospam" <me(a)privacy.net> wrote in message
news:42386A33.40108(a)privacy.net
....
>> I have followed the instructuions below, but I get an error from notepad
>> saying that it can't find the file (c:\windows\kb836009), and would I
>> like to create it. (I have checked the spelling of the filename).

> Problem fixed now. My firewall or antivirus was obstructing the update.
> It worked ok when I disabled them temporarily.


So, for the record, which log file did it create or append to? <eg>


---


>
>
> nospam wrote:
>> Thanks Pat,
>>
>> I have followed the instructuions below, but I get an error from notepad
>> saying that it can't find the file (c:\windows\kb836009), and would I
>> like to create it. (I have checked the spelling of the filename).
>>
>> I may have confused the situation by attempting to repair the .NET
>> framework 1.1 as described in
>>
>> file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/1033/repairRedist.htm
>> This repair attempt did not fix the problem.
>>
>> There are a number of log files in C:\windows of the form kbDDDDDD.log,
>> where D is a digit, but I don't know which of them might be relevent -
>> they all seem to predate the recent installation attempts.
>>
>> Colin
>>
>>
>>
>> Pat Walters [MSFT] wrote:
>>
>>> Colin,
>>>
>>> I'm sorry that you are encountering this failure. I have read through
>>> your
>>> log. Would you mind also posting the installation log? You should
>>> find it
>>> here:
>>>
>>> On Windows XP
>>> 1. Click Start
>>> 2. Click Run
>>> 3. Type: notepad %windir%\kb836009.log
>>> 4. Select all with <Ctrl>+<A>
>>> 5. Copy with <Ctrl>+<C>
>>> 6. Reply to this posting
>>> 7. Write the line: logs below: <Enter>
>>> 8. Just below this line, paste the copied log entries by typing:
>>> <Ctrl>+<V>
>>> 9. Post back and I'll be happy to take a look.
>>>
>>> Sincerely,
>>>
>>> Pat Walters [MSFT]
>>>
>>>
>>> "nospam" <me(a)privacy.net> wrote in message
>>> news:38papbF5qg9t2U1(a)individual.net...
>>>
>>>> Hi Pat,
>>>> I am not the original poster, but I get the same problem, ie the update
>>>> for .NET framework 1.1 fails. (WinXP with SP2).
>>>> Here is my log. Hope this helps.
>>>> The failure was reported on my monitor at 20:27:40.
>>>>
>>>> Colin
>>>>
>>>>
>>>> Log entries follow:
>>>> 2005-03-03 20:27:03-0000 1424 368 WU client succeeds
>>>> CClientCallRecorder::BeginInstallUpdates from WindowsUpdate with call id
>>>> {6BA82020-3589-453E-95F2-499083571D68}
>>>> 2005-03-03 20:27:03-0000 1424 21c WU client executing call

....


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