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From: LoganYoung on 21 Jul 2010 06:24
Hi!

The telephone call recording system at work saves all recordings from the
call centre to .wav files for review by QA (Quality Assurance).
Some of these files don't play on one of the QA computers, but they do play
on the other one.

This suggests a problem with the computer... I originally thought to check
the headphones, but they work (I played music (in mp3) through them). It's
also not the sound card because I was able to listen to said mp3 files.
I then thought that it might be a missing codec. Unless I'm mistaken, if a
codec is missing, Media Player would throw an error telling you that it can't
plau the file, but it doesn't. So I don't think it's a missing codec.

So, hardware has been eliminated, so has software... Both QA computers
"listen" to the file (which is on a central location and doesn't move.
That said, the file being audible to user 2 (computer B - this eliminates
the possibility of the file being corrupted), should also be audible for user
1 (computer A), but isn't.

I'm out of ideas, can anyone assist?
From: Spamlet on 21 Jul 2010 12:47

"LoganYoung" <LoganYoung(a)discussions.microsoft.com> wrote in message
news:32A31261-3BD6-4C8E-B9D3-07BC163D3E4B(a)microsoft.com...
>
> Hi!
>
> The telephone call recording system at work saves all recordings from the
> call centre to .wav files for review by QA (Quality Assurance).
> Some of these files don't play on one of the QA computers, but they do
> play
> on the other one.
>
> This suggests a problem with the computer... I originally thought to check
> the headphones, but they work (I played music (in mp3) through them). It's
> also not the sound card because I was able to listen to said mp3 files.
> I then thought that it might be a missing codec. Unless I'm mistaken, if a
> codec is missing, Media Player would throw an error telling you that it
> can't
> plau the file, but it doesn't. So I don't think it's a missing codec.
>
> So, hardware has been eliminated, so has software... Both QA computers
> "listen" to the file (which is on a central location and doesn't move.
> That said, the file being audible to user 2 (computer B - this eliminates
> the possibility of the file being corrupted), should also be audible for
> user
> 1 (computer A), but isn't.
>
> I'm out of ideas, can anyone assist?

You don't say whether the suspect computer is opening a media player when
the file is clicked, or whether you have tried right clicking and opening
with a different media player. I expect you have tried this, but if not, do
so.

S


From: Dan Rogers on 21 Jul 2010 14:37
Download "Audacity" to your problem machine. It's very good and free. If
you can play the file with Audacity then you have a software problem with
whatever you're using now. Audacity will allow you to inspect the
waveforms. Advice -- describe your problem with much more detail than
"don't play."

"LoganYoung" <LoganYoung(a)discussions.microsoft.com> wrote in message
news:32A31261-3BD6-4C8E-B9D3-07BC163D3E4B(a)microsoft.com...
> Hi!
>
> The telephone call recording system at work saves all recordings from the
> call centre to .wav files for review by QA (Quality Assurance).
> Some of these files don't play on one of the QA computers, but they do
> play
> on the other one.
>
> This suggests a problem with the computer... I originally thought to check
> the headphones, but they work (I played music (in mp3) through them). It's
> also not the sound card because I was able to listen to said mp3 files.
> I then thought that it might be a missing codec. Unless I'm mistaken, if a
> codec is missing, Media Player would throw an error telling you that it
> can't
> plau the file, but it doesn't. So I don't think it's a missing codec.
>
> So, hardware has been eliminated, so has software... Both QA computers
> "listen" to the file (which is on a central location and doesn't move.
> That said, the file being audible to user 2 (computer B - this eliminates
> the possibility of the file being corrupted), should also be audible for
> user
> 1 (computer A), but isn't.
>
> I'm out of ideas, can anyone assist?


From: alanglloyd on 21 Jul 2010 14:51
On Jul 21, 11:24 am, LoganYoung <LoganYo...(a)discussions.microsoft.com>
wrote:
> Hi!
>
> The telephone call recording system at work saves all recordings  from the
> call centre to .wav files for review by QA (Quality Assurance).
> Some of these files don't play on one of the QA computers, but they do play
> on the other one.
>
> This suggests a problem with the computer... I originally thought to check
> the headphones, but they work (I played music (in mp3) through them). It's
> also not the sound card because I was able to listen to said mp3 files.
> I then thought that it might be a missing codec. Unless I'm mistaken, if a
> codec is missing, Media Player would throw an error telling you that it can't
> plau the file, but it doesn't. So I don't think it's a missing codec.
>
> So, hardware has been eliminated, so has software... Both QA computers
> "listen" to the file (which is on a central location and doesn't move.
> That said, the file being audible to user 2 (computer B - this eliminates
> the possibility of the file being corrupted), should also be audible for user
> 1 (computer A), but isn't.
>
> I'm out of ideas, can anyone assist?

Open Windows Explorer, go to Tools > Folder Options > File Types, and
check that a program is registered for .WAV file extension. If not
then add an application to play it.

Alan Lloyd
From: Bill in Co on 21 Jul 2010 22:32
> "LoganYoung" <LoganYoung(a)discussions.microsoft.com> wrote in message
> news:32A31261-3BD6-4C8E-B9D3-07BC163D3E4B(a)microsoft.com...
>>
>> Hi!
>>
>> The telephone call recording system at work saves all recordings from
>> the
>> call centre to .wav files for review by QA (Quality Assurance).
>> Some of these files don't play on one of the QA computers, but they do
>> play on the other one.
>>
>> This suggests a problem with the computer... I originally thought to
>> check
>> the headphones, but they work (I played music (in mp3) through them).
>> It's
>> also not the sound card because I was able to listen to said mp3 files.
>> I then thought that it might be a missing codec. Unless I'm mistaken, if
>> a
>> codec is missing, Media Player would throw an error telling you that it
>> can't plau the file, but it doesn't. So I don't think it's a missing
>> codec.
>>
>> So, hardware has been eliminated, so has software...

Not necessarily. I still think it's a software issue with Media Player and
that type of wav file. (Since you are getting sound from your mp3 files, I
don't see how it could possibly be a hardware issue).

Here is another test to try: try playing a normal std wav file on that
computer (not one of those voice compressed ones), and see if it plays ok -
if it does, it sounds like a specific codec issue, even if an error message
isn't popping up.


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