Cannot Sign In To msn.com Using Outlook
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From: Dale Fritz on 13 Mar 2010 12:51 This started last night (Friday) after using Outlook Thursday night. Outlook is unable to sign in to my email account at msn.com. I can sign in directly to msn.com without Outlook. I have 2 msn email accounts set up in Outlook, one of which works fine in email. The error message I get says "Sign-in failed. Outlook Connector has encountered an error. Please restart Outlook. If the issue continues, open the Control Panel, click Add/Remove Programs and repair Outlook Connector. If this does not fix the issue, contact Support." I spent several hours on the phone with Dell Support last night. They tried repairing Outlook Connector, uninstalling it, then downloading a fresh copy and installing it, several system restarts, a system restore to late February (long before the problem), etc. etc. but finally said they could not fix it. I finally removed this email address from Outlook (on this computer, but also have it set up on a second computer & didn't change that) and then set it back up and now get a detailed error report citing an unknown error during synchronization... "998 no extra explanation. Any help resolving this will be greatly appreciated!. Submitted using http://www.outlookforums.com
From: Leonid S. Knyshov // SBS Expert on 15 Mar 2010 21:14
On 3/13/2010 9:51 AM, Dale Fritz wrote: > This started last night (Friday) after using Outlook Thursday night. > Outlook is unable to sign in to my email account at msn.com. I can sign > in directly to msn.com without Outlook. I have 2 msn email accounts set > up in Outlook, one of which works fine in email. > > The error message I get says "Sign-in failed. Outlook Connector has > encountered an error. Please restart Outlook. If the issue continues, > open the Control Panel, click Add/Remove Programs and repair Outlook > Connector. If this does not fix the issue, contact Support." > > I spent several hours on the phone with Dell Support last night. They > tried repairing Outlook Connector, uninstalling it, then downloading a > fresh copy and installing it, several system restarts, a system restore > to late February (long before the problem), etc. etc. but finally said > they could not fix it. > > I finally removed this email address from Outlook (on this computer, but > also have it set up on a second computer & didn't change that) and then > set it back up and now get a detailed error report citing an unknown > error during synchronization... "998 no extra explanation. > > Any help resolving this will be greatly appreciated!. Submitted using > http://www.outlookforums.com You are wasting time with Dell support. Please contact Microsoft product support services. It is not very expensive. Start at http://support.microsoft.com and choose Office -> Outlook support. By the way, you forgot to mention: Outlook version, Connector version, Windows version, and antivirus solution currently in use. -- Leonid S. Knyshov Crashproof Solutions 510-282-1008 Twitter: @wiseleo http://crashproofsolutions.com Microsoft Small Business Specialist Try Exchange Online http://bit.ly/free-exchange-trial Please vote "helpful" if I helped you :) |