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From: damind on 2 Jul 2010 11:37

Thank you in advance for any help.

I cannot enable Shadow Copies on my C:\ volume but I can on my E:\
volume.

My problems started after pushing the BackupExec 2010 agent to this
server. It was running the BE 12.5 agent previously. Now it does not
have either BackupExec agent installed.

Windows 2003 Ent. 64bit SP2 with terminal services (VM on vSphere 4)
52 gig (27 free) C volume
8 gig E volume

I am able to create snapshots using VMware. The VMware tools are
installed but the Volume Shadow Copy Services Support driver is not
installed.

vssadmin list writers lists
Writer name: 'System Writer'
Writer name: 'Event Log Writer'
Writer name: 'Registry Writer'
Writer name: 'COM+ REGDB Writer'
Writer name: 'MSDEWriter'
Writer name: 'WMI Writer'
Writer name: 'IIS Metabase Writer'
(all are Stable with no error)

Only one provider is listed: Provider name: 'Microsoft Software Shadow
Copy provider 1.0'

Under Local Disk (C:) Properties, Shadow Copies tab, when I click Enable
for the E: volume it completes in about 2 seconds. When I click Enable
for the C: volume, it errors out after 10 seconds with:

Failed to create a shadow copy of volume C:\.

Error 0x80042306: The shadow copy provider had an error. Please see
the system and application event logs for more information.

In the Application log I get 2 errors:

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12310
Date: 7/2/2010
Time: 8:19:59 AM
User: N/A
Computer: NS-APP
Description:
Volume Shadow Copy Service error: The shadow copy could not be committed
- operation timed out. Error context:
DeviceIoControl(\\?\Volume{ee923cbe-c564-11de-8b20-806e6f6e6963} -
00000000000001A0,0x0053c010,000000000035C910,0,000000000035D920,4096,[0]).

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 49 4e 43 49 43 48 4c 48 INCICHLH
0010: 30 30 30 30 30 34 35 39 00000459
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 53 50 52 51 53 4e 50 43 SPRQSNPC
0028: 30 30 30 30 30 32 33 35 00000235
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 31 37 37 32 00001772
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 31 38 38 30 00001880
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 73 76 63 68 m32\svch
0070: 6f 73 74 2e 65 78 65 20 ost.exe
0078: 2d 6b 20 73 77 70 72 76 -k swprv
0080: 2d 20 55 73 65 72 3a 20 - User:
0088: 4e 54 20 41 55 54 48 4f NT AUTHO
0090: 52 49 54 59 5c 53 59 53 RITY\SYS
0098: 54 45 4d 20 20 20 20 20 TEM
00a0: 2d 20 53 69 64 3a 20 20 - Sid:
00a8: 53 2d 31 2d 35 2d 31 38 S-1-5-18


And


Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12298
Date: 7/2/2010
Time: 8:19:59 AM
User: N/A
Computer: NS-APP
Description:
Volume Shadow Copy Service error: The I/O writes cannot be held during
the shadow copy creation period on volume
\\?\Volume{ee923cbe-c564-11de-8b20-806e6f6e6963}\. The volume index in
the shadow copy set is 0. Error details: Open[0x00000000],
Flush[0x00000000], Release[0x80042314], OnRun[0x00000000].

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 43 4f 52 4c 4f 56 4c 43 CORLOVLC
0010: 30 30 30 30 30 39 36 34 00000964
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 43 4f 52 4c 4f 56 4c 43 CORLOVLC
0028: 30 30 30 30 30 38 36 36 00000866
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 31 38 39 36 00001896
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 33 34 30 30 00003400
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 4e 54 20 41 55 54 48 4f NT AUTHO
0088: 52 49 54 59 5c 53 59 53 RITY\SYS
0090: 54 45 4d 20 20 20 20 20 TEM
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18


In the System log I get 1 error:

Event Type: Error
Event Source: VolSnap
Event Category: None
Event ID: 8
Date: 7/2/2010
Time: 8:19:59 AM
User: N/A
Computer: NS-APP
Description:
The flush and hold writes operation on volume C: timed out while waiting
for a release writes command.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 58 00 ......X.
0008: 00 00 00 00 08 00 06 c0 .......�
0010: 00 00 00 00 00 00 00 00 ........
0018: 02 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


--
damind
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