Canon ZoomBrowzerEX Software Error Message
in [Using XP]
|
Prev: InstallShield Says: "0x80040706 Object Reference Not Set". What Is Happening?
Next: my pictures folde. no preview available
From: M. E. Bye on 9 Dec 2005 07:31 Running Windows XP sp2. I recently purchased a new Canon digital camera. The software included a program called ZoomBrowzerEX. Initially, I had one helluva time installing this software. I think it may have been conflicting with an earlier version of ZoomBrowser that I installed a couple of years ago when I added a Canon printer. Anyway, Canon support assisted me in getting the software installled. Now, however, when I start this program, as it initializes, an error message appears that reads: "Error: Another user currently has ZoomBrowser EX running. Please switch back to the other user and close the other running copy of ZoomBrowser EX" I have been in almost constant contact with Canon support for the last week and they've basically thrown up their hands. Told me I should contact Microsoft. Yeah... right. Anything you think I should check? I've uninstalled it. Reinstalled it. Checked all other user accounts to ensure that it is not running. Created an additional account and installed it from that user. Any tips would be appreciated. Thanks, Mark
From: Kadaitcha Man on 9 Dec 2005 07:41 "M. E. Bye" <fxdyna(a)hotmail.com> wrote in message news:6rtip1dbsofg85irvkgpaktaasg35k3kvf(a)4ax.com > Running Windows XP sp2. I recently purchased a new Canon digital > camera. The software included a program called ZoomBrowzerEX. > Initially, I had one helluva time installing this software. I think > it may have been conflicting with an earlier version of ZoomBrowser > that I installed a couple of years ago when I added a Canon printer. > > Anyway, Canon support assisted me in getting the software inst... zzzzzzzzzzzzzzzzzzzzzzzzzzz
From: Jasmin on 9 Dec 2005 12:10 > Any tips would be appreciated. > > Thanks, > > Mark I have ZB running okay. I installed 'my' (orig) version from my camera disk and then updated it with v3.2 - which I'd previously downloaded & used on win98. I don't know that this is necessary but I thought it prudent. Yours really ought to work (perhaps you've a new version still). IFAIK the updates are only really necessary for newer camera models and affect little else. I do know that people can have all kinds of problems with new canon printers (I don't own one) and the uninstall and install afresh is usually the (only) answer (beyond my belief really as the very manufacture who's software is causing the problem who wrote it and is fully aware of it)! The only other thing I can add is to try again but ensure you reboot (fully) after each step (uninstall/upgrade etc) - on win98 machines this can certainly help, unsure if xp suffers the same hangups (or has new ones)? A fresh install on ZB may go better if after you've uninstalled it you go through your machine and rip out any canon/ZB directories, misc program files and that dreaded index file (on mine, in a root). Of course, use your main (if admin) or an admin a/c to do all of this. HTH.
From: Dr. Bill on 9 Dec 2005 15:29 Jasmin wrote: >> Any tips would be appreciated. >> >> Thanks, >> >> Mark > > I have ZB running okay. I installed 'my' (orig) version from my > camera disk and then updated it with v3.2 - which I'd previously > downloaded & used on win98. I don't know that this is necessary but > I thought it prudent. Yours really ought to work (perhaps you've a > new version still). IFAIK the updates are only really necessary for > newer camera models and affect little else. Mmmm, K-man might be wide-awake again, I take over now! zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
From: M. E. Bye on 9 Dec 2005 19:35
On Fri, 09 Dec 2005 17:10:50 GMT, "Jasmin" <jas2k_1(a)dsl.pipex.com> wrote: >> Any tips would be appreciated. >> >> Thanks, >> >> Mark > >I have ZB running okay. I installed 'my' (orig) version from my camera disk >and then updated it with v3.2 - which I'd previously downloaded & used on >win98. I don't know that this is necessary but I thought it prudent. Yours >really ought to work (perhaps you've a new version still). IFAIK the >updates are only really necessary for newer camera models and affect little >else. > >I do know that people can have all kinds of problems with new canon printers >(I don't own one) and the uninstall and install afresh is usually the (only) >answer (beyond my belief really as the very manufacture who's software is >causing the problem who wrote it and is fully aware of it)! > >The only other thing I can add is to try again but ensure you reboot (fully) >after each step (uninstall/upgrade etc) - on win98 machines this can >certainly help, unsure if xp suffers the same hangups (or has new ones)? > >A fresh install on ZB may go better if after you've uninstalled it you go >through your machine and rip out any canon/ZB directories, misc program >files and that dreaded index file (on mine, in a root). Of course, use your >main (if admin) or an admin a/c to do all of this. > >HTH. > > Thanks for the advice! Mark |