Prev: How to not install KB971486
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From: ED on 24 Jan 2010 13:09
This concerns Windows 7 Ultimate 64bit.

Attempt to check for updates produces the following response:
------------------------------------------------------------------
Windows could not search for new updates
An error occurred while checking (...etc)

Error found:
Code C004F076 Windows Update encountered an unknown error.
------------------------------------------------------------------

Internet access is up and running, windows firewall configuration does not
affect this issue as it has been tested with firewall on and off.

Windows BITS and WU services are running, re-started them and re-ran the
"update check" and nothing gives.

Any ideas?

PS. Why is it so damn hard to find out what the error code means, could not
find a single thing anywhere to tell me what the code refers to, not at all
helpful nor friendly.


From: MowGreen on 24 Jan 2010 14:51
ED wrote:
> This concerns Windows 7 Ultimate 64bit.
>
> Attempt to check for updates produces the following response:
> ------------------------------------------------------------------
> Windows could not search for new updates
> An error occurred while checking (...etc)
>
> Error found:
> Code C004F076 Windows Update encountered an unknown error.
> ------------------------------------------------------------------
>
> Internet access is up and running, windows firewall configuration does not
> affect this issue as it has been tested with firewall on and off.
>
> Windows BITS and WU services are running, re-started them and re-ran the
> "update check" and nothing gives.
>
> Any ideas?
>
> PS. Why is it so damn hard to find out what the error code means, could not
> find a single thing anywhere to tell me what the code refers to, not at all
> helpful nor friendly.
>
>


ED,

What gave you the impression that Microsoft cares if the typical Home
User can find information about esoteric error codes ?
The C004F076 yields no hits on Google's web nor group search other then
your post, so consider yourself the first to encounter it.
Congratulations. <w>

The closest error codes can be viewed here but the specific one your
system threw is not on the list:
http://blogs.msdn.com/joshpoley/pages/errors-004-facility-itf.aspx

The error appears to be related to the Software Licensing Service,
which, naturally, is not a Service in Win7.
Check to see if either the Software Protection or SPP Notification
services have been Disabled in the Services console
Start orb > type in services.msc

The Default settings for them are
Software Protection - Automatic (delayed start)
SPP Notification - Manual

If they're already set to their Default values, please try another
attempt at updating. When it fails, close the Windows Update window.

Click the Start orb and type in windowsupdate.log
in the search field.
Under Programs, click on the windowsupdate.log
Copy & paste at least the last 50 or lines into your reply.
Please include the entry that shows the Version of the Windows Update
Client that is installed.

EX:
2010-01-24 10:29:22:739 940 b7c Setup Checking for agent SelfUpdate
2010-01-24 10:29:22:739 940 b7c Setup Client version: Core:
7.4.7600.226 Aux: 7.4.7600.226


MowGreen
================
* -343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked
From: PA Bear [MS MVP] on 24 Jan 2010 15:12
Is this a sudden, new problem?

Did you upgrade to Win7 or is it a brand-new computer?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


ED wrote:
> This concerns Windows 7 Ultimate 64bit.
>
> Attempt to check for updates produces the following response:
> ------------------------------------------------------------------
> Windows could not search for new updates
> An error occurred while checking (...etc)
>
> Error found:
> Code C004F076 Windows Update encountered an unknown error.
> ------------------------------------------------------------------
>
> Internet access is up and running, windows firewall configuration does not
> affect this issue as it has been tested with firewall on and off.
>
> Windows BITS and WU services are running, re-started them and re-ran the
> "update check" and nothing gives.
>
> Any ideas?
>
> PS. Why is it so damn hard to find out what the error code means, could
> not
> find a single thing anywhere to tell me what the code refers to, not at
> all
> helpful nor friendly.

From: ED on 24 Jan 2010 16:19
> The Default settings for them are
> Software Protection - Automatic (delayed start)
> SPP Notification - Manual
>
> If they're already set to their Default values, please try another
> attempt at updating. When it fails, close the Windows Update window.
>
> Click the Start orb and type in windowsupdate.log
> in the search field.
> Under Programs, click on the windowsupdate.log
> Copy & paste at least the last 50 or lines into your reply.
> Please include the entry that shows the Version of the Windows Update
> Client that is installed.
>
> EX:
> 2010-01-24 10:29:22:739 940 b7c Setup Checking for agent SelfUpdate
> 2010-01-24 10:29:22:739 940 b7c Setup Client version: Core:
> 7.4.7600.226 Aux: 7.4.7600.226
>

2010-01-24 22:06:58:548 744 fb8 Agent *************
2010-01-24 22:06:58:548 744 fb8 Agent ** START ** Agent: Finding updates
[CallerId = Microsoft Security Essentials]
2010-01-24 22:06:58:548 744 fb8 Agent *********
2010-01-24 22:06:58:548 744 fb8 Agent * Online = Yes; Ignore download
priority = No
2010-01-24 22:06:58:548 744 fb8 Agent * Criteria = "(IsInstalled = 0 and
IsHidden = 0 and CategoryIDs contains'6cf036b9-b546-4694-885a-938b93216b66'
and CategoryIDs contains '0FA1201D-4330-4FA8-8AE9-B877473B6441') OR
(IsInstalled = 0 and IsHidden = 0 and CategoryIDs
contains'6cf036b9-b546-4694-885a-938b93216b66' and CategoryIDs contains
'E6CF1350-C01B-414D-A61F-263D14D133B4') OR (IsInstalled = 0 and IsHidden = 0
and CategoryIDs contains'6cf036b9-b546-4694-885a-938b93216b66' and
CategoryIDs contains '28BC880E-0592-4CBF-8F95-C79B17911D5F') OR (IsInstalled
= 0 and IsHidden = 0 and CategoryIDs
contains'6cf036b9-b546-4694-885a-938b93216b66' and CategoryIDs contains
'B54E7D24-7ADD-428F-8B75-90A396FA584F') OR (IsInstalled = 0 and IsHidden = 0
and CategoryIDs contains'6cf036b9-b546-4694-885a-938b93216b66' and
CategoryIDs contains 'CD5FFD1E-E932-4E3A-BF74-18BF0B1BBD83') OR (IsInstalled
= 0 and IsHidden = 0 and CategoryIDs
contains'6cf036b9-b546-4694-885a-938b93216b66' and CategoryIDs contains
'68C5B0A3-D1A6-4553-AE49-01D3A7827828')"
2010-01-24 22:06:58:548 744 fb8 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2010-01-24 22:06:58:548 744 fb8 Agent * Search Scope = {Machine}
2010-01-24 22:06:58:584 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir_prerelease\9482F4B4-E343-43B6-B170-9A65BC822C77\win7wuredir.cab:
2010-01-24 22:06:58:586 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:06:58:743 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir_prerelease\9482F4B4-E343-43B6-B170-9A65BC822C77\win7wuredir.cab:
2010-01-24 22:06:58:744 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:06:58:747 744 fb8 Agent Checking for updated auth cab for
service 7971f918-a847-4430-9279-4a52d1efe18d at
http://download.windowsupdate.com/v9/microsoftupdate/redir/muauth.cab
2010-01-24 22:06:58:747 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2010-01-24 22:06:58:749 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:06:58:782 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2010-01-24 22:06:58:784 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:06:58:854 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir_prerelease\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
2010-01-24 22:06:58:856 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:06:58:894 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir_prerelease\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
2010-01-24 22:06:58:895 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:06:58:897 744 fb8 PT WARNING: Cached cookie has expired or
new PID is available
2010-01-24 22:06:58:902 744 fb8 PT WARNING: PTError: 0xc004f076
2010-01-24 22:06:58:902 744 fb8 PT WARNING: Failed to get PId: 0xc004f076
2010-01-24 22:06:58:902 744 fb8 PT WARNING: PopulateAuthCookies failed:
0xc004f076
2010-01-24 22:06:58:902 744 fb8 PT WARNING: RefreshCookie failed: 0xc004f076
2010-01-24 22:06:58:902 744 fb8 PT WARNING: RefreshPTState failed: 0xc004f076
2010-01-24 22:06:58:902 744 fb8 PT WARNING: StartCategoryScan failed :
0xc004f076
2010-01-24 22:06:58:904 744 fb8 Agent * WARNING: Exit code = 0xC004F076
2010-01-24 22:06:58:904 744 fb8 Agent *********
2010-01-24 22:06:58:904 744 fb8 Agent ** END ** Agent: Finding updates
[CallerId = Microsoft Security Essentials]
2010-01-24 22:06:58:904 744 fb8 Agent *************
2010-01-24 22:06:58:904 744 fb8 Agent WARNING: WU client failed Searching
for update with error 0xc004f076
2010-01-24 22:07:03:904 744 fb8 Report REPORT EVENT:
{8B449671-331E-4CE8-870D-392E232C5663} 2010-01-24
22:06:58:904+0100 1 148 101 {00000000-0000-0000-0000-000000000000} 0 c004f076 Microsoft
Security Essentials Failure Software Synchronization Windows Update Client
failed to detect with error 0xc004f076.
2010-01-24 22:07:03:909 744 fb8 Report CWERReporter::HandleEvents - WER
report upload completed with status 0x8
2010-01-24 22:07:03:909 744 fb8 Report WER Report sent: 7.3.7100.0
0xc004f076 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
2010-01-24 22:07:03:909 744 fb8 Report CWERReporter finishing event
handling. (00000000)
2010-01-24 22:09:40:103 744 e48 AU Getting featured update notifications.
fIncludeDismissed = true
2010-01-24 22:09:40:103 744 e48 AU No featured updates available.
2010-01-24 22:09:41:523 744 e48 AU Triggering AU detection through
DetectNow API
2010-01-24 22:09:41:523 744 e48 AU Triggering Online detection (interactive)
2010-01-24 22:09:41:523 744 9fc AU #############
2010-01-24 22:09:41:523 744 9fc AU ## START ## AU: Search for updates
2010-01-24 22:09:41:523 744 9fc AU #########
2010-01-24 22:09:41:585 744 9fc AU <<## SUBMITTED ## AU: Search for updates
[CallId = {3E3E1E44-47BA-45D6-AE39-35695BF03D48}]
2010-01-24 22:09:41:585 744 fb8 Agent *************
2010-01-24 22:09:41:585 744 fb8 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2010-01-24 22:09:41:585 744 fb8 Agent *********
2010-01-24 22:09:41:585 744 fb8 Agent * Online = Yes; Ignore download
priority = No
2010-01-24 22:09:41:585 744 fb8 Agent * Criteria = "IsInstalled=0 and
DeploymentAction='Installation' or IsPresent=1 and
DeploymentAction='Uninstallation' or IsInstalled=1 and
DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and
DeploymentAction='Uninstallation' and RebootRequired=1"
2010-01-24 22:09:41:585 744 fb8 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2010-01-24 22:09:41:585 744 fb8 Agent * Search Scope = {Machine}
2010-01-24 22:09:41:585 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir_prerelease\9482F4B4-E343-43B6-B170-9A65BC822C77\win7wuredir.cab:
2010-01-24 22:09:41:585 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:09:41:694 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir_prerelease\9482F4B4-E343-43B6-B170-9A65BC822C77\win7wuredir.cab:
2010-01-24 22:09:41:710 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:09:41:710 744 fb8 Agent Checking for updated auth cab for
service 7971f918-a847-4430-9279-4a52d1efe18d at
http://download.windowsupdate.com/v9/microsoftupdate/redir/muauth.cab
2010-01-24 22:09:41:710 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2010-01-24 22:09:41:710 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:09:41:757 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2010-01-24 22:09:41:757 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:09:41:757 744 fb8 Setup Checking for agent SelfUpdate

2010-01-24 22:09:41:757 744 fb8 Setup Client version: Core: 7.3.7100.0
Aux: 7.3.7100.0

2010-01-24 22:09:41:757 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir_prerelease\9482F4B4-E343-43B6-B170-9A65BC822C77\win7wuredir.cab:
2010-01-24 22:09:41:757 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:09:41:788 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir_prerelease\9482F4B4-E343-43B6-B170-9A65BC822C77\win7wuredir.cab:
2010-01-24 22:09:41:803 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:09:41:803 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2010-01-24 22:09:41:803 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:09:42:131 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2010-01-24 22:09:42:131 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:09:42:131 744 fb8 Setup Skipping SelfUpdate check based on
the /SKIP directive in wuident
2010-01-24 22:09:42:131 744 fb8 Setup SelfUpdate check completed.
SelfUpdate is NOT required.
2010-01-24 22:09:42:256 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir_prerelease\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
2010-01-24 22:09:42:256 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:09:42:287 744 fb8 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir_prerelease\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
2010-01-24 22:09:42:287 744 fb8 Misc Microsoft signed: Yes
2010-01-24 22:09:42:303 744 fb8 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2010-01-24 22:09:42:303 744 fb8 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2010-01-24 22:09:42:303 744 fb8 PT WARNING: Cached cookie has expired or
new PID is available
2010-01-24 22:09:42:303 744 fb8 PT WARNING: PTError: 0xc004f076
2010-01-24 22:09:42:303 744 fb8 PT WARNING: Failed to get PId: 0xc004f076
2010-01-24 22:09:42:303 744 fb8 PT WARNING: PopulateAuthCookies failed:
0xc004f076
2010-01-24 22:09:42:303 744 fb8 PT WARNING: RefreshCookie failed: 0xc004f076
2010-01-24 22:09:42:303 744 fb8 PT WARNING: RefreshPTState failed: 0xc004f076
2010-01-24 22:09:42:303 744 fb8 PT WARNING: Sync of Updates: 0xc004f076
2010-01-24 22:09:42:303 744 fb8 PT WARNING: SyncServerUpdatesInternal
failed: 0xc004f076
2010-01-24 22:09:42:303 744 fb8 Agent * WARNING: Failed to synchronize,
error = 0xC004F076
2010-01-24 22:09:42:303 744 fb8 Agent * WARNING: Exit code = 0xC004F076
2010-01-24 22:09:42:303 744 fb8 Agent *********
2010-01-24 22:09:42:303 744 fb8 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2010-01-24 22:09:42:303 744 fb8 Agent *************
2010-01-24 22:09:42:303 744 fb8 Agent WARNING: WU client failed Searching
for update with error 0xc004f076
2010-01-24 22:09:42:303 744 a48 AU >>## RESUMED ## AU: Search for updates
[CallId = {3E3E1E44-47BA-45D6-AE39-35695BF03D48}]
2010-01-24 22:09:42:303 744 a48 AU # WARNING: Search callback failed,
result = 0xC004F076
2010-01-24 22:09:42:303 744 a48 AU # WARNING: Failed to find updates with
error code C004F076
2010-01-24 22:09:42:303 744 a48 AU #########
2010-01-24 22:09:42:303 744 a48 AU ## END ## AU: Search for updates
[CallId = {3E3E1E44-47BA-45D6-AE39-35695BF03D48}]
2010-01-24 22:09:42:303 744 a48 AU #############
2010-01-24 22:09:42:303 744 a48 AU Successfully wrote event for AU health
state:0
2010-01-24 22:09:42:303 744 a48 AU AU setting next detection timeout to
2010-01-25 02:09:42
2010-01-24 22:09:42:303 744 a48 AU Setting AU scheduled install time to
2010-01-25 02:00:00
2010-01-24 22:09:42:303 744 a48 AU Successfully wrote event for AU health
state:0
2010-01-24 22:09:42:303 744 a48 AU Successfully wrote event for AU health
state:0
2010-01-24 22:09:42:318 744 e48 AU Getting featured update notifications.
fIncludeDismissed = true
2010-01-24 22:09:42:318 744 e48 AU No featured updates available.
2010-01-24 22:09:47:310 744 fb8 Report REPORT EVENT:
{5326A38C-4D61-469E-B9A5-0059CDCF04D9} 2010-01-24
22:09:42:303+0100 1 148 101 {00000000-0000-0000-0000-000000000000} 0 c004f076 AutomaticUpdates Failure Software
Synchronization Windows Update Client failed to detect with error 0xc004f076.
2010-01-24 22:09:47:310 744 fb8 Report CWERReporter::HandleEvents - WER
report upload completed with status 0x8
2010-01-24 22:09:47:310 744 fb8 Report WER Report sent: 7.3.7100.0
0xc004f076 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
2010-01-24 22:09:47:310 744 fb8 Report CWERReporter finishing event
handling. (00000000)

Thanks for reply, looking forward to learning your insights.
From: ED on 24 Jan 2010 16:35
> Is this a sudden, new problem?

About a couple of weeks or so ago updates were not being downloaded though
all I got as feedback was an issue with connecting to the windows update
service and to try again so... as it was between the monthly cycle of 'patch
tuesday' I chose to forget about it till the next update Tuesday had passed
and/or any out-of-loop security updates were announced and I was logged into
my Win7.

> Did you upgrade to Win7 or is it a brand-new computer?

No upgrade, fresh install albeit a while ago and have been able to, since
this install, run, download and install updates., I've been able to download
and install the latest Microsoft security essentials AV defs though.

> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?

All Microsoft stuff as per earlier comment and the firewall on the router
has not been re-configured i.e. I was able to run, download and install
updates with same router firewall config.

> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?

Absolutely not, if I was going to go 3rd party it would be Kaspersky or
Sophos however I put my bets on Microsoft's own tool being 'better informed'
of the risks and threats to Windows.

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