Defective OEM CD
in [Windows XP]
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From: Daave on 16 Jun 2010 11:49 Not a bad suggestion. Doug W. wrote: > Sometimes "factory" discs are just plain dirty. I have had some > that just required a few swipes with a clean old T-shirt to make > them perfectly readable. You would be surprised how smeary some > of them are. Another thing is how people handle discs, geez I > just wince to see how some users put fingerprints all over them. > > A lens cleaner doesn't cost much either and should be used > periodically, especially for drives where smoke and smoking is > involved. > == > > "Daave" <daave(a)example.com> wrote in message > news:uj3pO0VDLHA.3776(a)TK2MSFTNGP04.phx.gbl... >> Kernel wrote: >>> I purchased a Win XP Pro OEM CD on ebay several months back. >>> The >>> package was sealed, and it included a COA. When I ran the >>> setup >>> today in a new PC I built, it stopped numerous times with a >>> popup >>> saying a certain .dll can not be copied (duser.dll; >>> wind_w.chg.wmp.dll, etc). It gave me the choice to try again >>> with >>> Enter; and most of the time it went on copying dlls in the >>> setup. I >>> got thru about half a dozen of those problems, and when the >>> copying >>> portion of the installation was about completed, a popup said >>> STOP: >>> c0000221 {Bad Image Checksum} The image dll url.dll is >>> possibly >>> corrupt. The header checksum does not match the computed >>> checksum. From that point the installation failed, of course. >>> I'm past the 45 day deadline for ebay to help me. Is there >>> any chance >>> Microsoft will provide a replacement CD? Yeah, I know, two >>> chances, >>> slim and none... >>> >>> TIA >> >> Have you ruled out hardware problems such as a bad optical >> drive or bad RAM?
From: PA Bear [MS MVP] on 16 Jun 2010 11:48 You got what you paid for. Since you didn't obtain the disk from MS, MS doesn't want to hear about it. Kernel wrote: > I purchased a Win XP Pro OEM CD on ebay several months back. The package > was sealed, and it included a COA. When I ran the setup today in a new PC > I > built, it stopped numerous times with a popup saying a certain .dll can > not > be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice to > try again with Enter; and most of the time it went on copying dlls in the > setup. I got thru about half a dozen of those problems, and when the > copying portion of the installation was about completed, a popup said > STOP: > c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt. > The header checksum does not match the computed checksum. From that point > the installation failed, of course. > > I'm past the 45 day deadline for ebay to help me. Is there any chance > Microsoft will provide a replacement CD? Yeah, I know, two chances, > slim and none... > > TIA
From: SC Tom on 16 Jun 2010 12:19 "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message news:OCAsTzWDLHA.4760(a)TK2MSFTNGP05.phx.gbl... > You got what you paid for. Since you didn't obtain the disk from MS, MS > doesn't want to hear about it. I don't really think that's correct. I've never bought any MS software directly from MS, but have always had support from them (until the lifecycle ran out). -- SC Tom > Kernel wrote: >> I purchased a Win XP Pro OEM CD on ebay several months back. The package >> was sealed, and it included a COA. When I ran the setup today in a new >> PC I >> built, it stopped numerous times with a popup saying a certain .dll can >> not >> be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice to >> try again with Enter; and most of the time it went on copying dlls in the >> setup. I got thru about half a dozen of those problems, and when the >> copying portion of the installation was about completed, a popup said >> STOP: >> c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt. >> The header checksum does not match the computed checksum. From that >> point >> the installation failed, of course. >> >> I'm past the 45 day deadline for ebay to help me. Is there any chance >> Microsoft will provide a replacement CD? Yeah, I know, two chances, >> slim and none... >> >> TIA >
From: Bruce Chambers on 16 Jun 2010 15:25 Kernel wrote: > I purchased a Win XP Pro OEM CD on ebay several months back. The package > was sealed, and it included a COA. When I ran the setup today in a new PC I > built, it stopped numerous times with a popup saying a certain .dll can not > be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice to > try again with Enter; and most of the time it went on copying dlls in the > setup. I got thru about half a dozen of those problems, and when the > copying portion of the installation was about completed, a popup said STOP: > c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt. > The header checksum does not match the computed checksum. From that point > the installation failed, of course. > Problems copying files or corrupted files during installation (even a Repair installation) are most often caused by defective, incompatible, or sub-standard hardware; in order of likelihood, either RAM, the hard drive, or the motherboard. On very rare occasions the CD drive or installation CD is the problem, but you seem to have eliminated this possibility. Start with testing the RAM. You might try MemTest86: http://www.memtest86.com/ It's free. Then you can download and use the hard drive manufacturer's diagnostic utility to test the hard drive. If both RAM and hard drive test out clean, check with the motherboard manufacturer for any diagnostic utilities. > I'm past the 45 day deadline for ebay to help me. Is there any chance > Microsoft will provide a replacement CD? Yeah, I know, two chances, > slim and none... > You're correct. Microsoft provides no support for OEM software. Only the seller can provide that support. -- Bruce Chambers Help us help you: http://www.catb.org/~esr/faqs/smart-questions.html http://support.microsoft.com/default.aspx/kb/555375 They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety. ~Benjamin Franklin Many people would rather die than think; in fact, most do. ~Bertrand Russell The philosopher has never killed any priests, whereas the priest has killed a great many philosophers. ~ Denis Diderot
From: PA Bear [MS MVP] on 16 Jun 2010 22:56 Support's one thing, replacing an OEM disk's another. SC Tom wrote: > "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message > news:OCAsTzWDLHA.4760(a)TK2MSFTNGP05.phx.gbl... >> You got what you paid for. Since you didn't obtain the disk from MS, MS >> doesn't want to hear about it. > > I don't really think that's correct. I've never bought any MS software > directly from MS, but have always had support from them (until the > lifecycle > ran out). > >> Kernel wrote: >>> I purchased a Win XP Pro OEM CD on ebay several months back. The >>> package >>> was sealed, and it included a COA. When I ran the setup today in a new >>> PC I >>> built, it stopped numerous times with a popup saying a certain .dll can >>> not >>> be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice >>> to >>> try again with Enter; and most of the time it went on copying dlls in >>> the >>> setup. I got thru about half a dozen of those problems, and when the >>> copying portion of the installation was about completed, a popup said >>> STOP: >>> c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt. >>> The header checksum does not match the computed checksum. From that >>> point >>> the installation failed, of course. >>> >>> I'm past the 45 day deadline for ebay to help me. Is there any chance >>> Microsoft will provide a replacement CD? Yeah, I know, two chances, >>> slim and none... >>> >>> TIA
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