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From: JD on 24 Dec 2009 10:06
EBL wrote:
> I had to disconnect my Epson 3800 printer (connected by a USB port)
> from my Dell that is running XP Professional, SP3. When I reconnected
> the printer, the computer will not recognize it. I get the following
> error message: One of the USB devices attached to this computer has
> malfunctioned, and Windows does not recognize it. Try again, or try a
> different device.
>
> I have done the following:
> Uninstalled the printer and all connected software (both in the
> Install/uninstall area and in the printers area). Reinstalled
> software and drivers using current version from Epson
> Deleted all USB ports and rebooted; successfully reinstalled all USB
> drivers
> Tested the epson printer plus cord on a different PC (a laptop); it
> works fine
> Tested other printers on the same USB ports; they work fine
> Contacted Epson, who said to do the above. Then they said it was a
> operating system issue.
>
> Help!

Why did you originally disconnect the Epson 3800 printer?

The Epson software for my R280 has to be installed in a certain way. You
have to disconnect the printer from the USB port and then install the
software and wait for it to tell you to connect the printer.

--
JD..
From: JD on 24 Dec 2009 11:20
This doesn't make any sense. The printer should have reconnected and
function just like it did before.

How long has it been disconnnected? Did you consider a system restore to
before you disconnected the printer? I don't even know if that will work.

If nobody comes along with a better solution, you might try the
alt.epson.printers newsgroup.

Be sure to post back if you figure this out.

EBL wrote:
> I disconnected because I needed to use another printer to make xmas
> cards, and I needed the desktop space.
>
> Yup--as you say, there is a definite order in which to connect the
> printer. I followed it exactly (about 6 times!).
>
>
>
> On Dec 24, 7:06 am, JD<J...(a)example.invalid> wrote:
>>
>> Why did you originally disconnect the Epson 3800 printer?
>>
>> The Epson software for my R280 has to be installed in a certain way. You
>> have to disconnect the printer from the USB port and then install the
>> software and wait for it to tell you to connect the printer.
>>
>> --
>> JD..- Hide quoted text -
>>
>> - Show quoted text -
>




--
JD..
From: JD on 24 Dec 2009 14:42
Twayne wrote:
> In news:ujEouqKhKHA.1460(a)TK2MSFTNGP06.phx.gbl,
> JD <JD(a)example.invalid> typed:
>> EBL wrote:
>>> I had to disconnect my Epson 3800 printer (connected by a USB port)
>>> from my Dell that is running XP Professional, SP3. When I
>>> reconnected the printer, the computer will not recognize it. I get
>>> the following error message: One of the USB devices attached to this
>>> computer has malfunctioned, and Windows does not recognize it. Try
>>> again, or try a different device.
>>>
>>> I have done the following:
>>> Uninstalled the printer and all connected software (both in the
>>> Install/uninstall area and in the printers area). Reinstalled
>>> software and drivers using current version from Epson
>>> Deleted all USB ports and rebooted; successfully reinstalled all USB
>>> drivers
>>> Tested the epson printer plus cord on a different PC (a laptop); it
>>> works fine
>>> Tested other printers on the same USB ports; they work fine
>>> Contacted Epson, who said to do the above. Then they said it was a
>>> operating system issue.
>>>
>>> Help!
>>
>> Why did you originally disconnect the Epson 3800 printer?
>>
>> The Epson software for my R280 has to be installed in a certain way.
>> You have to disconnect the printer from the USB port and then install
>> the software and wait for it to tell you to connect the printer.
>
> Yes, that's common with many printers. Some don't really care, but some
> actually do and fuss up if you don't follow the instructions. Checked
> the manual?
>
> Twayne
>
>
>

Why did you reply to me? My post was to confirm that Epson printers want
software first, printer connected second.


--
JD..
From: JD on 24 Dec 2009 23:15
EBL wrote:
> Great suggestions. Unfortunately, the problem is still there.
>
>> Does Event Viewer give any hints or errors?
> No--went through that, and no hints
>> System Restore?
> Good suggestion. Unfortunately, for whatever reason the computer will
> not restore to any of the dates before the installation of the other
> printer using System Restore
>> Do you keep disk images or current backups you can try?
> My last backup was about a week before this happened
>> I assume this must be a direct-connection from your description?
> Yes, a USB connection. Have uninstalled and reinstalled all USB
> drivers
>> About the only thing you haven't mentioned is trying the printer on another
>> computer; any chance you can do that?
> Yes--it works fine on my laptop
>> HOW does the computer not recognize the printer? Do you get the error as you
>> plug it into the USB, power it on, or when you try to use it?
> I get an error message that says One of the USB devices connected to
> the printer malfunctioned, and windows does not recognize it. Try
> again or replace the device. The Epson printer is the only thing
> connected by USB to the PC.
>> Perhaps you're not setting the printer to default, and it's trying to print
>> on the other printer you did the cards on? But which is no longer there?
> I have deleted all references to the other printer, both in the
> printer menu and in Add/remove program.
>
>> I think I'd remove everything to do with the other printer and see what
>> happens; maybe the two don't like each other somehow. Remove both hardware
>> and software.
> Done.
>> I'd be real keen on getting it tested on another computer if at all
>> possible.
> Done (see above). Works fine.
>> I don't see how the OS could be responsible, but, while the printer was
>> disconnected: What was added to, installed on, or removed from the computer? You could
>> try reversing those as a long-shot if it was more than the other printer's
> Only thing was a new NEC monitor, and I no longer have the older
> monitor available.
>
>

The other variable would be what brand of printer did you use when you
disconnected the Epson printer? Maybe you could remove it's drivers and
software? Any chance it's a HP printer?

I doubt changing monitors could create this problem but one never knows.

Twayne has a thing for Registry cleaners. I don't think that is a good idea.

--
JD..
From: JD on 25 Dec 2009 13:02
EBL wrote:
> Again, thanks to everyone who responded. Success at last, but I'm not
> sure which step worked.
> In answer to questions...
>
> The second printer was an Epson inkjet as well (1280). I deleted all
> files (drivers, software) relating to both epsons several time, and
> disconnected the second epson for good
>
> NOW--for the steps I took.
> I spent about 8 more hours trying things, including the following:
> 1. Turned off everything. Disconnected everything from everything
> else, unplugged all plugs from power for a few minutes. Then
> replugged in everything, and restarted. Still no success.
> 2. Updated chipset driver and BIOS (via information on the Dell
> Website). Restarted computer. Still no success.
> 3. Ran Dell 32 bit diagnostics (it said everything is fine).
> Restarted computer. Still no sucess.
> 4. Turned off PC, unplugged everything, waited a few minutes, and
> restarted. Still no success.
> 5. Waited overnight hoping Santa would bring me a new PC. No
> success.
> 6. Threatened PC with banishment. In the meantime, decided to rerun
> the Update of Chipset driver and BIOS, then disconnected everything
> and unplugged everything, and opened presents and drank coffee.
> An hour later, I replugged everything into everything else (except the
> USB from the Epson), and ran the Epson installation utility, and
> SUCCESS!
>
> I don't know what worked, but I have to think that it was probably the
> combination of updating the Chipset Driver and BIOS, then turning off
> and unplugging the PC for long enough for everything to reset (I have
> found out that USB problems occasionally require unplugging to be
> fixed). Hopefully my experience will help someone else at some
> point! Having this fixed is a great Christmas present for me!
>
> -EBL
>
>
>
>
> Add printer manually (rather than via Epson utility)
>
>>
>> The other variable would be what brand of printer did you use when you
>> disconnected the Epson printer? Maybe you could remove it's drivers and
>> software? Any chance it's a HP printer?
>>
>> I doubt changing monitors could create this problem but one never knows.
>>
>> Twayne has a thing for Registry cleaners. I don't think that is a good idea.
>>
>> --
>> JD..- Hide quoted text -
>>
>> - Show quoted text -
>

Thanks for coming back and letting us all know the problem has been
solved. I've never seen or heard of the problem and I was not aware that
sometimes USB problems required threatening the PC. Thanks!

Or giving it a "time out" by unplugging it.

If it makes you feel any better, all Santa brings me is a bag of coal.
The good news is, it's a really big bag this year. 8-)

--
JD..
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