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From: Ken on 18 Jun 2010 09:44
can you break this down to a step by step procedure because I am disabled and
dont understand please

"CastlecombeCrowd" wrote:

> Robin,
>
> I finally fixed my issue and wanted to let you know how it was finally
> resolved. First of all, thank you for your kindness in trying to point me in
> the right direction. Unfortunately, I did not find any folder called
> "Windows Live SafetyCenter" anywhere on my personal PC at home, including in
> the following location: C:\Documents and Settings\<user>\Application
> Data\Windows Live SafetyCenter\BackUp\. However, you pointed me in the right
> direction that the issue was with my Microsoft Office installation. THANK
> YOU!!
>
> I confirmed that the issue was indeed isolated to the Microsoft Office
> application. Thus, I tried to uninstall and reinstall Microsoft Office on my
> personal PC, but to no avail. The add/remove programs kept returning an
> error message directing me to the Windows Installer being corrupted.
>
> Long story short, I had stopped and disabled the Windows Installer service a
> few weeks ago, as part of our security steps to lock-down and protect our
> personal computer from viruses, hackers, spyware, etc... This service was on
> the list of recommend services to disable from a security report advising
> certain setup changes your PCs to help protect it from harm. It suggested
> only enabling the Windows Installer service when you want to install software
> on your PC.
>
> Thus, once I remembered about the Windows Installer service, all fell into
> place. I set the service to manual and started the service. I was then able
> to repair the Microsoft Office applications using the CDs and install the
> Update for Outlook 2003 Junk Email Filter (KB916521) patch from the automatic
> updates website.
>
> Most likely, I did not have to repair the Microsoft Office application, but
> I feel comfortable now that the computer is now working the way it should and
> the automatic updates can now install successfully. Thank you very much for
> your advice and direction!
>
> What are your thoughts about the security articles suggestion of disabling
> the Windows Installer service and only starting it when you want to install
> software on your PC? What I found was that without this service running, I
> could uninstall and install other software on my PC. That's how I isolated
> the issue to the Microsoft Office applications. Thus, my husband thinks
> perhaps disabling the Windows Installer service is more trouble than its
> worth. We do have pop-up blocker setup, along with the McAfee security
> software running, including its software firewall. Perhaps that is enough to
> minize our damage to hackers and unwanted software being loaded on our
> personal PC?
>
> "Robin Walker [MVP]" wrote:
>
> > CastlecombeCrowd <CastlecombeCrowd(a)discussions.microsoft.com> wrote:
> >
> > > The HTTP://UPDATE.MICROSOFT.COM website, recommended that I install
> > > the Update for Outlook 2003 Junk Email Filter (KB916521) patch. This
> > > installation if failing with the error code 0x80070641 (Installation
> > > Failure).
> >
> > This is possibly because you have previously run some sort of "registry
> > cleaner" on your PC, so that the registry is now damaged. For instance, the
> > Windows Live Safety Center registry cleaner has this effect. If the
> > previous "cleaner" has a backup facility, use it now to restore your
> > registry to its proper state (or use System Restore to back up to a date
> > before use of the "registry cleaner").
> >
> > To restore from the backup made by the Windows Live Safety Center, do the
> > following:
> >
> > Use control panel "Folder Options", tab "View", to enable "Show hidden files
> > and folders", and un-check "Hide extensions for known file types".
> >
> > Close all Internet Explorer windows.
> >
> > Use Windows Explorer to navigate to folder:
> >
> > C:\Documents and Settings\<user>\Application Data\Windows Live Safety
> > Center\BackUp\
> >
> > and double-click the .reg file previously created by the Microsoft Safety
> > registry cleanup.
> >
> > Please report back whether this fixes your problem.
> >
> >
> > > However, I did just install the Windows Genuine Advantage Validation
> > > Tool (KB892130) patch. Could this be the cause of the issue
> >
> > No.
> >
> > > or is the Update for Outlook 2003 Junk Email Filter (KB916521)
> > > just a bad patch?
> >
> > It's not a bad patch - it is your PC's Office 2003 installation that is
> > damaged.
> >
> > --
> > Robin Walker [MVP Networking]
> > rdhw(a)cam.ac.uk
> >
> >
> >
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