Error Code: 0x80070643 - Cannot Install Updates
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From: MowGreen on 20 Jan 2010 12:38 Ian, Try the Office Updates newsgroup and start a *new* thread there, please. http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.officeupdate&cat=en_US_b35cf85a-a8a4-4c3f-ada9-fb3986d25469&lang=en&cr=US MowGreen =============== *-343-* FDNY Never Forgotten =============== banthecheck.com "Security updates should *never* have *non-security content* prechecked Ian wrote: > I have a different set of KB articles but get the same result. > > KB907417 > KB977840 > MS Office 2003 SP3 > The cleanup tool has no effect. > I didn't uninstall anything, these started playing silly games about 5 days > ago. At first my wife's XP Pro SP3 gave the problem and then cleaned itself > up after a vbout 3 days. My w7 64 Ultimate just doesn't play ball. Attempts > to install at every shutdown. > > Ian > > "MowGreen" wrote: > > >>>I was on an onlince chat with MS and they wanted $50 to try and fix the >>>issue. I said no but they did tell me that the error code I got basically >>>means I would have to replace my hard drive. >> >>Support for Security update installation is supposed to be *no-charge*, >>Ben. Whomever you talked to at MS is ***wrong***. >> >>From: http://support.microsoft.com/kb/975051 >> >>" How to obtain help and support for this security update >> >>For home users, no-charge support is available by calling 1-866-PCSAFETY >>in the United States and Canada or by contacting your local Microsoft >>subsidiary. For more information about how to contact your local >>Microsoft subsidiary for support issues with security updates, visit the >>Microsoft International Support Web site: >>http://support.microsoft.com/common/international.aspx?rdpath=4 >> >>North American customers can also obtain instant access to unlimited >>no-charge e-mail support or to unlimited individual chat support by >>visiting the following Microsoft Web site: >>http://support.microsoft.com/oas/default.aspx?&prid=7552 >> >>For enterprise customers, support for security updates is available >>through your usual support contacts. " >> >>Are you an "enterprise customer" ? If not, then quote the above from the >>KB article to the person who answers your support call. >> >>*No-charge support* is also mentioned on the Security Bulletin: >>Microsoft Security Bulletin MS09-073 - Important >>Vulnerability in WordPad and Office Text Converters Could Allow Remote >>Code Execution (975539) >>http://www.microsoft.com/technet/security/bulletin/ms09-073.mspx >> >>" Support >> >>• Customers in the U.S. and Canada can receive technical support from >>Security Support (http://go.microsoft.com/fwlink/?LinkId=21131) or >>1-866-PCSAFETY. There is no charge for support calls that are associated >>with security updates. For more information about available support >>options, see Microsoft Help and Support. >>( http://support.microsoft.com/ ) >> >>• International customers can receive support from their local Microsoft >>subsidiaries. There is no charge for support that is associated with >>security updates. For more information about how to contact Microsoft >>for support issues, visit the International Support Web site. ( >>http://go.microsoft.com/fwlink/?LinkId=21155 ) " >> >>If you encounter incorrect information again, ask to speak to a >>Supervisor or a higher level of Support. >> >> >>MowGreen >>=============== >> *-343-* FDNY >>Never Forgotten >>=============== >> >>banthecheck.com >>"Security updates should *never* have *non-security content* prechecked >> >> >> >>Ben wrote: >> >>>Specs: >>> >>>Windows XP Home >>>Dell Vostro 1000 Laptop >>>Cable Modem >>>IE 8.0 >>> >>>I have been unable to install any updates to MS Windows since December 10, >>>2009. I get the following error message Error Code: 0x80070643 - Cannot >>>Install Updates >>> >>>The code description I get are as follows and I have tried the following >>>websites to try and resolve the issue. I have also uninstalled Norton, Google >>>Chrome, rebooted dozens of times and nothing works. >>> >>>I was on an onlince chat with MS and they wanted $50 to try and fix the >>>issue. I said no but they did tell me that the error code I got basically >>>means I would have to replace my hard drive. >>> >>>If anyone who has any suggestions or resolutions please let me know >>> >>>Here are the links, messages, etc. that I have used and received: >>> >>>Security Update for Microsoft Office 2003 (KB975051) >>>A security vulnerability exists in Microsoft Office 2003 that could enable >>>arbitrary code to run when a maliciously modified file is opened. This >>>security update resolves that vulnerability. Get help and support >>>http://support.microsoft.com/?LN=en-us >>> >>> -and this- >>> >>>http://support.microsoft.com/kb/958052 >>> >>> -and this- >>> >>>http://www.microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en >>> >>> -and this- >>> >>>http://support.microsoft.com/default.aspx/kb/822798 >> >>. >> |