From: luvnfaith205 on
I keep getting an error code when trying to install updates prompted by the
HP Advisor. the error code is 80070570 and the message is that windows
encountered an unknown error. I just purchased this computer two days ago.
what is up with this?
From: PA Bear [MS MVP] on
Is it a brand-new computer or a used/reconditioned computer (and did you buy
it at Best Buy)?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

Try doing a Reset: http://support.microsoft.com/kb/971058
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


luvnfaith205 wrote:
> I keep getting an error code when trying to install updates prompted by
> the
> HP Advisor. the error code is 80070570 and the message is that windows
> encountered an unknown error. I just purchased this computer two days
> ago.
> what is up with this?