Failure on Security Essentials package installation.
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From: CarlosF on 1 Jul 2010 14:51 Within the last week or so I got a new update for Microsoft Security Essentials, an upgrade package - KB2254596, I think. I've got a machine with WinXP+SP3 and I am also running: Avast Anti-virus and Sygate Personal Firewall. Now, the installation of the package failed (error 0x80070643:, I believe). I rebooted the machine - still failed. Then I noticed that there was a mention somewhere about removing any anti-virus/anti-spyware installed. Well, I just stopped the Anti-virus and then stopped all the services related to it, hoping this would work. It didn't - now my Microsoft Security Essentials is gone (??) and obviously I had to activate Avast again. Any hint about: - cause? - solution? (Do I really need to uninstall Avast?) Thanks in advance for any help.
From: PA Bear [MS MVP] on 1 Jul 2010 17:01 > Then I noticed that there was a mention somewhere about removing any > anti-virus/anti-spyware installed. There was a very prominent notice about this when you installed MSE. > Do I really need to uninstall Avast? Yes. Only one (1) anti-virus application should be installed & loading at boot! Has a Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Microsoft Security Essentials Support Forums http://social.answers.microsoft.com/Forums/en-US/category/mse Can I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean up my already-infected computer? http://social.answers.microsoft.com/Forums/en-US/msescan/thread/87058857-d181-4019-a723-efd9a49d9275 -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 CarlosF wrote: > Within the last week or so I got a new update for Microsoft Security > Essentials, an upgrade package - KB2254596, I think. > > I've got a machine with WinXP+SP3 and I am also running: > Avast Anti-virus and Sygate Personal Firewall. > > Now, the installation of the package failed (error 0x80070643:, I > believe). > > I rebooted the machine - still failed. > > Then I noticed that there was a mention somewhere about removing any > anti-virus/anti-spyware installed. Well, I just stopped the Anti-virus and > then stopped all the services related to it, hoping this would work. > > It didn't - now my Microsoft Security Essentials is gone (??) and > obviously > I had to activate Avast again. > > Any hint about: > - cause? > - solution? > > (Do I really need to uninstall Avast?) > > Thanks in advance for any help.
From: CarlosF on 2 Jul 2010 01:50 Thanks for the reply. No, neither Norton or McFee, ever - only Avavst. And now, how do I recover/reinstall MSE back? It's not showing up in Windows Update anymore. "PA Bear [MS MVP]" wrote: > > Then I noticed that there was a mention somewhere about removing any > > anti-virus/anti-spyware installed. > > There was a very prominent notice about this when you installed MSE. > > > Do I really need to uninstall Avast? > > Yes. Only one (1) anti-virus application should be installed & loading at > boot! > > Has a Norton or McAfee application ever been installed on the computer > (e.g., a free-trial version that came preinstalled when you bought it)? > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > Microsoft Security Essentials Support Forums > http://social.answers.microsoft.com/Forums/en-US/category/mse > > Can I install Microsoft Security Essentials [or any other > anti-virus/anti-spyware application] to clean up my already-infected > computer? > http://social.answers.microsoft.com/Forums/en-US/msescan/thread/87058857-d181-4019-a723-efd9a49d9275 > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > CarlosF wrote: > > Within the last week or so I got a new update for Microsoft Security > > Essentials, an upgrade package - KB2254596, I think. > > > > I've got a machine with WinXP+SP3 and I am also running: > > Avast Anti-virus and Sygate Personal Firewall. > > > > Now, the installation of the package failed (error 0x80070643:, I > > believe). > > > > I rebooted the machine - still failed. > > > > Then I noticed that there was a mention somewhere about removing any > > anti-virus/anti-spyware installed. Well, I just stopped the Anti-virus and > > then stopped all the services related to it, hoping this would work. > > > > It didn't - now my Microsoft Security Essentials is gone (??) and > > obviously > > I had to activate Avast again. > > > > Any hint about: > > - cause? > > - solution? > > > > (Do I really need to uninstall Avast?) > > > > Thanks in advance for any help. > > . >
From: PA Bear [MS MVP] on 2 Jul 2010 02:14 Uninstall Avast & reboot. Do a clean install of MSE & reboot. For further assistance, post in the appropriate MSE forum: http://social.answers.microsoft.com/Forums/en-US/category/mse CarlosF wrote: > Thanks for the reply. > > No, neither Norton or McFee, ever - only Avavst. > > And now, how do I recover/reinstall MSE back? It's not showing up in > Windows > Update anymore. > > > "PA Bear [MS MVP]" wrote: > >>> Then I noticed that there was a mention somewhere about removing any >>> anti-virus/anti-spyware installed. >> >> There was a very prominent notice about this when you installed MSE. >> >>> Do I really need to uninstall Avast? >> >> Yes. Only one (1) anti-virus application should be installed & loading >> at >> boot! >> >> Has a Norton or McAfee application ever been installed on the computer >> (e.g., a free-trial version that came preinstalled when you bought it)? >> >> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ >> >> Microsoft Security Essentials Support Forums >> http://social.answers.microsoft.com/Forums/en-US/category/mse >> >> Can I install Microsoft Security Essentials [or any other >> anti-virus/anti-spyware application] to clean up my already-infected >> computer? >> http://social.answers.microsoft.com/Forums/en-US/msescan/thread/87058857-d181-4019-a723-efd9a49d9275 >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> >> >> CarlosF wrote: >>> Within the last week or so I got a new update for Microsoft Security >>> Essentials, an upgrade package - KB2254596, I think. >>> >>> I've got a machine with WinXP+SP3 and I am also running: >>> Avast Anti-virus and Sygate Personal Firewall. >>> >>> Now, the installation of the package failed (error 0x80070643:, I >>> believe). >>> >>> I rebooted the machine - still failed. >>> >>> Then I noticed that there was a mention somewhere about removing any >>> anti-virus/anti-spyware installed. Well, I just stopped the Anti-virus >>> and >>> then stopped all the services related to it, hoping this would work. >>> >>> It didn't - now my Microsoft Security Essentials is gone (??) and >>> obviously >>> I had to activate Avast again. >>> >>> Any hint about: >>> - cause? >>> - solution? >>> >>> (Do I really need to uninstall Avast?) >>> >>> Thanks in advance for any help. >> >> .
From: CarlosF on 2 Jul 2010 14:30
Many thanks PA Bear, I'll do that. (Although the thought of being momentarily unprotected is a bit unsettling..) "PA Bear [MS MVP]" wrote: > Uninstall Avast & reboot. > > Do a clean install of MSE & reboot. > > For further assistance, post in the appropriate MSE forum: > http://social.answers.microsoft.com/Forums/en-US/category/mse > > > CarlosF wrote: > > Thanks for the reply. > > > > No, neither Norton or McFee, ever - only Avavst. > > > > And now, how do I recover/reinstall MSE back? It's not showing up in > > Windows > > Update anymore. > > > > > > "PA Bear [MS MVP]" wrote: > > > >>> Then I noticed that there was a mention somewhere about removing any > >>> anti-virus/anti-spyware installed. > >> > >> There was a very prominent notice about this when you installed MSE. > >> > >>> Do I really need to uninstall Avast? > >> > >> Yes. Only one (1) anti-virus application should be installed & loading > >> at > >> boot! > >> > >> Has a Norton or McAfee application ever been installed on the computer > >> (e.g., a free-trial version that came preinstalled when you bought it)? > >> > >> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > >> > >> Microsoft Security Essentials Support Forums > >> http://social.answers.microsoft.com/Forums/en-US/category/mse > >> > >> Can I install Microsoft Security Essentials [or any other > >> anti-virus/anti-spyware application] to clean up my already-infected > >> computer? > >> http://social.answers.microsoft.com/Forums/en-US/msescan/thread/87058857-d181-4019-a723-efd9a49d9275 > >> -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >> > >> > >> CarlosF wrote: > >>> Within the last week or so I got a new update for Microsoft Security > >>> Essentials, an upgrade package - KB2254596, I think. > >>> > >>> I've got a machine with WinXP+SP3 and I am also running: > >>> Avast Anti-virus and Sygate Personal Firewall. > >>> > >>> Now, the installation of the package failed (error 0x80070643:, I > >>> believe). > >>> > >>> I rebooted the machine - still failed. > >>> > >>> Then I noticed that there was a mention somewhere about removing any > >>> anti-virus/anti-spyware installed. Well, I just stopped the Anti-virus > >>> and > >>> then stopped all the services related to it, hoping this would work. > >>> > >>> It didn't - now my Microsoft Security Essentials is gone (??) and > >>> obviously > >>> I had to activate Avast again. > >>> > >>> Any hint about: > >>> - cause? > >>> - solution? > >>> > >>> (Do I really need to uninstall Avast?) > >>> > >>> Thanks in advance for any help. > >> > >> . > > . > |