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From: JR. on 16 Mar 2010 03:29
I already sent a message about this and they told me to download this


http://support.microsoft.com/Dcode/Default.aspx?guid=9d194beb-3e22-4708-9347-a52585505b41&ln=en-us

So it allows Microsoft to run a tool to collect information about drivers,
services, and other system-related information on my computer. I tried to
download it but this is what it said:

The Data Collection site supports only Internet Explorer 5.1 and later
versions on Windows 2000, Windows XP, Windows Server 2003, and later
operating systems. Please download Internet Explorer 6 and then continue
with this process.

When i downloaded that this, other thing happened it said:

The windows update: Internet Explorer and Internet Tools cannot be installed
on this computer.This product does not install on 64-bit platforms.

So what can i do if i cant run the program so they can help me.I need help

Error codes this applies to:

WindowsUpdate_80070002

0x80070002

My computer is a Window Vista 64-bit
There are 2-3 computers in the same network by using wireless.


From: Ottmar Freudenberger on 16 Mar 2010 04:17
"JR." wrote:

> I already sent a message about this and they told me to download this
>
>
> http://support.microsoft.com/Dcode/Default.aspx?guid=9d194beb-3e22-4708-9347-a52585505b41&ln=en-us
[...]
> This product does not install on 64-bit platforms.
>
> So what can i do if i cant run the program so they can help me.I need help

> My computer is a Window Vista 64-bit

While it's the best idea to talk back directly to the MS support engineer
which advised you to download/use that tool, you may have more luck with this
tool (mpsreports_x64.exe):
http://www.microsoft.com/downloads/details.aspx?FamilyID=cebf3c7c-7ca5-408f-88b7-f9c79b7306c0&displaylang=en

Bye,
Freudi
From: Ǝиçεl on 16 Mar 2010 04:49
Hello JR,

0x80070002 The system cannot find the file specified.

I'm not sure about this--but it looks promising--tяy
<http://support.microsoft.com/kb/947821>

After you download and then run the System Update Readiness Tool, restart
your computer. Then, immediately try to install the updates.
-=-





"JR." wrote:

> I already sent a message about this and they told me to download this
>
>
> http://support.microsoft.com/Dcode/Default.aspx?guid=9d194beb-3e22-4708-9347-a52585505b41&ln=en-us
>
> So it allows Microsoft to run a tool to collect information about drivers,
> services, and other system-related information on my computer. I tried to
> download it but this is what it said:
>
> The Data Collection site supports only Internet Explorer 5.1 and later
> versions on Windows 2000, Windows XP, Windows Server 2003, and later
> operating systems. Please download Internet Explorer 6 and then continue
> with this process.
>
> When i downloaded that this, other thing happened it said:
>
> The windows update: Internet Explorer and Internet Tools cannot be installed
> on this computer.This product does not install on 64-bit platforms.
>
> So what can i do if i cant run the program so they can help me.I need help
>
> Error codes this applies to:
>
> WindowsUpdate_80070002
>
> 0x80070002
>
> My computer is a Window Vista 64-bit
> There are 2-3 computers in the same network by using wireless.
>
>
From: PA Bear [MS MVP] on 16 Mar 2010 13:12
What Freudi said.

Is Vista (64-bit) SP1 or SP2 installed?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?


JR. wrote:
> I already sent a message about this and they told me to download this
>
>
> http://support.microsoft.com/Dcode/Default.aspx?guid=9d194beb-3e22-4708-9347-a52585505b41&ln=en-us
>
> So it allows Microsoft to run a tool to collect information about drivers,
> services, and other system-related information on my computer. I tried to
> download it but this is what it said:
>
> The Data Collection site supports only Internet Explorer 5.1 and later
> versions on Windows 2000, Windows XP, Windows Server 2003, and later
> operating systems. Please download Internet Explorer 6 and then continue
> with this process.
>
> When i downloaded that this, other thing happened it said:
>
> The windows update: Internet Explorer and Internet Tools cannot be
> installed
> on this computer.This product does not install on 64-bit platforms.
>
> So what can i do if i cant run the program so they can help me.I need
> help
>
> Error codes this applies to:
>
> WindowsUpdate_80070002
>
> 0x80070002
>
> My computer is a Window Vista 64-bit
> There are 2-3 computers in the same network by using wireless.

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