KB972270 update won't install on XP SP3
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From: onejohn512 on 13 Jan 2010 21:52 Security Update for Windows XP (KB972270) will not install manually or automaticly via windows update. I get the response "Some updates could not be installed". Other updates installed OK. This seems to be the only one not working. Please assist. When I manually installed I attempted to use the following approach: WindowsXP-KB972270-x86-ENU.exe /log:c:. /verbose It fails with two Setup error messages in a graphical text box: "Setup error the system cannot find the file specified" AND "Setup error installation did not complete" The command line argument produce the following logs in the root of Windows dir: CabBuild.log with the following contents: ************************* Cab Build Debug Log Begins ************************* LoadOrInstallBranchesInf: Source branches.inf is newer; using source. LoadOrInstallBranchesInf: Using c:\c211e5b8bb30b8906b22b3\update\branches.inf. LoadOrInstallBranchesInf: BRANCHES_INF_OP_LOAD: Loading c:\c211e5b8bb30b8906b22b3\update\branches.inf ... LoadBranchesInf: BrInitialize() failed with inf c:\c211e5b8bb30b8906b22b3\update\branches.inf; error=0x00000002, line=1494. LoadOrInstallBranchesInf: BRANCHES_INF_OP_LOAD: Load failed; error=0x00000002. InitInst: LoadOrInstallBranchesInf failed to load branch info; error=0x00000002. AND Setuplog.txt with the following contents: Time,File,Line,Tag,Message 01/13/2010 21:42:09.934,d:\xpsp\base\ntsetup\syssetup\syssetup.c,6539,BEGIN_SECTION,Installing Windows NT 01/13/2010 21:42:11.934,d:\xpsp\base\ntsetup\syssetup\wizard.c,1568,,SETUP: Calculating registery size 01/13/2010 21:42:11.934,d:\xpsp\base\ntsetup\syssetup\wizard.c,1599,,SETUP: Calculated time for Win9x migration = 120 seconds 01/13/2010 21:42:11.934,d:\xpsp\base\ntsetup\syssetup\syssetup.c,6570,BEGIN_SECTION,Initialization Any help would be appreciated.
From: Harry Johnston [MVP] on 13 Jan 2010 22:18 On 2010-01-14 3:52 p.m., onejohn512 wrote: > When I manually installed I attempted to use the following approach: > > WindowsXP-KB972270-x86-ENU.exe /log:c:. /verbose The error in the logs is saying that the update\branches.inf file does not exist. I suggest you try using the /x option to extract the update files first to an explicit directory, say c:\kb972270. Then run c:\kb972270\update\update.exe and see if that works any better. Check that the branches.inf file is actually there and hasn't, e.g., been eaten by your anti-virus software. Oh, you might like to try running update.exe in safe mode too. Harry. > > It fails with two Setup error messages in a graphical text box: > "Setup error > the system cannot find the file specified" > AND > "Setup error > installation did not complete" > > The command line argument produce the following logs in the root of Windows > dir: > CabBuild.log > with the following contents: > ************************* Cab Build Debug Log Begins > ************************* > > LoadOrInstallBranchesInf: Source branches.inf is newer; using source. > LoadOrInstallBranchesInf: Using c:\c211e5b8bb30b8906b22b3\update\branches.inf. > LoadOrInstallBranchesInf: BRANCHES_INF_OP_LOAD: Loading > c:\c211e5b8bb30b8906b22b3\update\branches.inf ... > LoadBranchesInf: BrInitialize() failed with inf > c:\c211e5b8bb30b8906b22b3\update\branches.inf; error=0x00000002, line=1494. > LoadOrInstallBranchesInf: BRANCHES_INF_OP_LOAD: Load failed; error=0x00000002. > InitInst: LoadOrInstallBranchesInf failed to load branch info; > error=0x00000002. > > AND > Setuplog.txt with the following contents: > > Time,File,Line,Tag,Message > 01/13/2010 > 21:42:09.934,d:\xpsp\base\ntsetup\syssetup\syssetup.c,6539,BEGIN_SECTION,Installing Windows NT > 01/13/2010 21:42:11.934,d:\xpsp\base\ntsetup\syssetup\wizard.c,1568,,SETUP: > Calculating registery size > 01/13/2010 21:42:11.934,d:\xpsp\base\ntsetup\syssetup\wizard.c,1599,,SETUP: > Calculated time for Win9x migration = 120 seconds > 01/13/2010 > 21:42:11.934,d:\xpsp\base\ntsetup\syssetup\syssetup.c,6570,BEGIN_SECTION,Initialization > > > Any help would be appreciated. -- "I wish that, just once, some terrorist would try something that you can only foil by upgrading the passengers to first class and giving them free drinks." - Bruce Schneier http://www.schneier.com/blog/archives/2009/12/separating_expl.html
From: PA Bear [MS MVP] on 14 Jan 2010 02:18
See the "How to obtain help" section of http://support.microsoft.com/kb/9722790 For home users, no-charge support is available by calling 1-866-PCSAFETY and/or 1-866-234-6020 in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB972220). Or you can... Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 Consumer Security Support home page includes links for free security update support, too https://consumersecuritysupport.microsoft.com/ For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx For enterprise customers, support for security updates is available through your usual support contacts. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 www.banthecheck.com onejohn512 wrote: > Security Update for Windows XP (KB972270) will not install manually or > automaticly via windows update. I get the response "Some updates could > not > be installed". > > Other updates installed OK. This seems to be the only one not working. > Please assist. > > When I manually installed I attempted to use the following approach: > > WindowsXP-KB972270-x86-ENU.exe /log:c:. /verbose > > It fails with two Setup error messages in a graphical text box: > "Setup error > the system cannot find the file specified" > AND > "Setup error > installation did not complete" > > The command line argument produce the following logs in the root of > Windows > dir: > CabBuild.log > with the following contents: > ************************* Cab Build Debug Log Begins > ************************* > > LoadOrInstallBranchesInf: Source branches.inf is newer; using source. > LoadOrInstallBranchesInf: Using > c:\c211e5b8bb30b8906b22b3\update\branches.inf. LoadOrInstallBranchesInf: > BRANCHES_INF_OP_LOAD: Loading > c:\c211e5b8bb30b8906b22b3\update\branches.inf > ... > LoadBranchesInf: BrInitialize() failed with inf > c:\c211e5b8bb30b8906b22b3\update\branches.inf; error=0x00000002, > line=1494. > LoadOrInstallBranchesInf: BRANCHES_INF_OP_LOAD: Load failed; > error=0x00000002. > InitInst: LoadOrInstallBranchesInf failed to load branch info; > error=0x00000002. > > AND > Setuplog.txt with the following contents: > > Time,File,Line,Tag,Message > 01/13/2010 > 21:42:09.934,d:\xpsp\base\ntsetup\syssetup\syssetup.c,6539,BEGIN_SECTION,Installing > Windows NT 01/13/2010 > 21:42:11.934,d:\xpsp\base\ntsetup\syssetup\wizard.c,1568,,SETUP: > Calculating registery size > 01/13/2010 > 21:42:11.934,d:\xpsp\base\ntsetup\syssetup\wizard.c,1599,,SETUP: > Calculated time for Win9x migration = 120 seconds > 01/13/2010 > 21:42:11.934,d:\xpsp\base\ntsetup\syssetup\syssetup.c,6570,BEGIN_SECTION,Initialization > > > Any help would be appreciated. |