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From: ajr on 13 Jan 2010 09:09
I have searched previous statements and many others have had the same issue.
I've also tried to file a "free" support request but it keeps asking for $210
(because its in extended support???) and was wondering if anyone came up
witha clear solution. I've tried completely removing antivirus and then
isntalling and that did not resolve the issue.
From: Shenan Stanley on 13 Jan 2010 10:12
ajr wrote:
> I have searched previous statements and many others have had the
> same issue. I've also tried to file a "free" support request but it
> keeps asking for $210 (because its in extended support???) and was
> wondering if anyone came up witha clear solution. I've tried
> completely removing antivirus and then isntalling and that did not
> resolve the issue.

For your future reference - you should provide more information about your
issue, specifics about the system and what you have actually tried (although
the removal of the AntiVirus software and trying it that way is interesting
and sort of informative - it doesn't really tell anyone where you got this
information...)

As far as your system:

You can obtain and supply the edition and version information:

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story. Post _both_ in response
to this message verbatim. No paraphrasing - instead - ensure
character-for-character copying.

What version of Internet Explorer are you currently using? Easy to find
out. Open Internet Explorer and while that is in-focus, press and hold
the "ALT" key on your keyboard. With the "ALT" key still pressed, press
(just once, no holding) the "H" key. Now, with the "ALT" key still
pressed, press (just once, no holding) the "A" key. That will bring up
the "About Internet Explorer" window. It will give you the exact version
you are using - repeat what you see there in response to this message.

How to determine whether a computer is running a 32-bit version or
64-bit version of the Windows operating system
http://support.microsoft.com/kb/827218

With that information in hand - perhaps someone could do more. Barring
that...

You say you are trying to install this:
MS09-012: Description of the security update for Windows Service Isolation:
April 2009
http://support.microsoft.com/kb/956572

Have you been trying since April 2009?

Did you go through the list of 'known issues' from the article above?

When you say, "also tried to file a "free" support request", do you mean
this(from the article above)?

How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local Microsoft
subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


From: PA Bear [MS MVP] on 13 Jan 2010 11:33
See the "How to obtain help" section of
http://support.microsoft.com/kb/956572

For home users, no-charge support is available by calling 1-866-PCSAFETY
and/or 1-866-234-6020 in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB number
(e.g., KB999999).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page includes links for free security update
support, too
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


ajr wrote:
> I have searched previous statements and many others have had the same
> issue.
> I've also tried to file a "free" support request but it keeps asking for
> $210 (because its in extended support???) and was wondering if anyone came
> up witha clear solution. I've tried completely removing antivirus and
> then
> isntalling and that did not resolve the issue.

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