MS KB 971058 - reset WU components - may have errors in KB documen
in [Windows Update]
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From: MrSoftware on 2 Apr 2010 15:14 I thought I should post what may be errors in a MS KB (MicroSoft KnowledgeBase) article to fix WU (Windows Update). //-----------Background : I tried to fix my problem I can not access the MS WU (Windows Update) website without getting a blank page. http://windowsupdate.microsoft.com So I tried the fix in KB 971058 which as four different ways to fix the problem. I tried them all (All four 'fixes' - as enumerated below) without success. Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity herein. [1] MS KB 971058 has 4 'fixes' as follows. (a) FixIt 50202 - Mode default (b) FixIt 50202 - Mode agressive (c) WU minor lobotomy - Without 'step 4' (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security descriptors) [2] I tryed 1.a and 1.b previously - both failed. [3] I tryed 1.c and 1.d which both failed (with some anomalies as follows.) In doing this I found (what appear to be) errors in the KB 971058 //-----------Errors : The document seems incorrect in the following Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked files (a) tmp.edb and (b) edb.log Error_02 : Step 4.b - Resetting service security descriptors prevents their activation in step 9. Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no registration point (lacks DllRegisterServer) Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset winsock' Error_05 : Step 9.0 - services now have a 'different' security descriptor and can not be accessed. //-----------Failures : I also had other 'runtime' errors in fix 1.d above Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code was 0x80070431 Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code was 0x80070005 Failure_03 : Step 9.0 - Service restart failure : Access denied //-----------My System : OS-------: Windows XP - Version: 5.01.2600 Service Pack 3 Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build 86001 AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0 Firewall-: MS Firewall Microsoft Security Essentials Version: 1.0.1961.0 Antimalware Client Version: 2.1.6519.0 Engine Version: 1.1.5605.0 Antivirus definitions: 1.79.953.0 Antispyware definitions: 1.79.953.0 //-----------Help!!! : Error_02 above caused me to reset my system back to a previous restore point to reset the security descriptors. DEFINITELY NOT THE THING TO DO (Step 4.a). If anyone has an idea of how I could be doing something wrong please let me know. If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058 article has errors.
From: MowGreen on 2 Apr 2010 16:56 http://support.microsoft.com/kb/971058 Scroll all the way to the bottom of the above page. See where it states " Provide feedback on this information " ? Do so and let MS know why you think that the Fixit information is incorrect and that it failed to resolve the updating issue on your XP SP3 system. Some questions: 1) What was the installed antivirus/security suite prior to the installation of MSE ? 2) When the previous security software (AV/Sec suite) was uninstalled did you run a removal tool to ensure that all remnants of were no longer present ? 3) Have you tried downloading the Fixit, saving it, then configuring XP to Clean Boot, and then run the Fixit in it's Aggressive mode ? 4) When IE 8 was installed, what was the installed AV/Sec suite and was it actively monitoring the system with real time protection, shields, or services ? MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked MrSoftware wrote: > I thought I should post what may be errors in a MS KB (MicroSoft > KnowledgeBase) article to fix WU (Windows Update). > > //-----------Background : I tried to fix my problem > > I can not access the MS WU (Windows Update) website without getting a blank > page. > > http://windowsupdate.microsoft.com > > So I tried the fix in KB 971058 which as four different ways to fix the > problem. > > I tried them all (All four 'fixes' - as enumerated below) without success. > > Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity herein. > > [1] MS KB 971058 has 4 'fixes' as follows. > > (a) FixIt 50202 - Mode default > (b) FixIt 50202 - Mode agressive > (c) WU minor lobotomy - Without 'step 4' > (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security > descriptors) > > [2] I tryed 1.a and 1.b previously - both failed. > > [3] I tryed 1.c and 1.d which both failed (with some anomalies as follows.) > > In doing this I found (what appear to be) errors in the KB 971058 > > //-----------Errors : The document seems incorrect in the following > > Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked files > (a) tmp.edb and (b) edb.log > > Error_02 : Step 4.b - Resetting service security descriptors prevents their > activation in step 9. > > Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no > registration point (lacks DllRegisterServer) > > Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset > winsock' > > Error_05 : Step 9.0 - services now have a 'different' security descriptor > and can not be accessed. > > //-----------Failures : I also had other 'runtime' errors in fix 1.d above > > Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code was > 0x80070431 > > Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code was > 0x80070005 > > Failure_03 : Step 9.0 - Service restart failure : Access denied > > //-----------My System : > > OS-------: Windows XP - Version: 5.01.2600 Service Pack 3 > Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build 86001 > AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0 > Firewall-: MS Firewall > > Microsoft Security Essentials Version: 1.0.1961.0 > Antimalware Client Version: 2.1.6519.0 > Engine Version: 1.1.5605.0 > Antivirus definitions: 1.79.953.0 > Antispyware definitions: 1.79.953.0 > > //-----------Help!!! : > > Error_02 above caused me to reset my system back to a previous restore point > to reset the security descriptors. > > DEFINITELY NOT THE THING TO DO (Step 4.a). > > If anyone has an idea of how I could be doing something wrong please let me > know. > > If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058 > article has errors. > >
From: PA Bear [MS MVP] on 2 Apr 2010 20:05 @Mow: See http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/a675d04e6bef024f, especially/primarily #11, #12, & #13. -- ~BroBear MowGreen wrote: > http://support.microsoft.com/kb/971058 > > Scroll all the way to the bottom of the above page. > See where it states " Provide feedback on this information " ? > > Do so and let MS know why you think that the Fixit information is > incorrect and that it failed to resolve the updating issue on your XP > SP3 system. > > Some questions: > > 1) What was the installed antivirus/security suite prior to the > installation of MSE ? > > 2) When the previous security software (AV/Sec suite) was uninstalled > did you run a removal tool to ensure that all remnants of were no longer > present ? > > 3) Have you tried downloading the Fixit, saving it, then configuring XP > to Clean Boot, and then run the Fixit in it's Aggressive mode ? > > 4) When IE 8 was installed, what was the installed AV/Sec suite and was > it actively monitoring the system with real time protection, shields, or > services ? > > > MowGreen > ================ > *-343-* FDNY > Never Forgotten > ================ > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked > > > > MrSoftware wrote: >> I thought I should post what may be errors in a MS KB (MicroSoft >> KnowledgeBase) article to fix WU (Windows Update). >> >> //-----------Background : I tried to fix my problem >> >> I can not access the MS WU (Windows Update) website without getting a >> blank >> page. >> >> http://windowsupdate.microsoft.com >> >> So I tried the fix in KB 971058 which as four different ways to fix the >> problem. >> >> I tried them all (All four 'fixes' - as enumerated below) without >> success. >> >> Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity >> herein. [1] MS KB 971058 has 4 'fixes' as follows. >> >> (a) FixIt 50202 - Mode default >> (b) FixIt 50202 - Mode agressive >> (c) WU minor lobotomy - Without 'step 4' >> (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security >> descriptors) >> >> [2] I tryed 1.a and 1.b previously - both failed. >> >> [3] I tryed 1.c and 1.d which both failed (with some anomalies as >> follows.) >> >> In doing this I found (what appear to be) errors in the KB 971058 >> >> //-----------Errors : The document seems incorrect in the following >> >> Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked >> files (a) tmp.edb and (b) edb.log >> >> Error_02 : Step 4.b - Resetting service security descriptors prevents >> their activation in step 9. >> >> Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no >> registration point (lacks DllRegisterServer) >> >> Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset >> winsock' >> >> Error_05 : Step 9.0 - services now have a 'different' security >> descriptor >> and can not be accessed. >> >> //-----------Failures : I also had other 'runtime' errors in fix 1.d >> above >> >> Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code >> was 0x80070431 >> >> Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code >> was 0x80070005 >> >> Failure_03 : Step 9.0 - Service restart failure : Access denied >> >> //-----------My System : >> >> OS-------: Windows XP - Version: 5.01.2600 Service Pack 3 >> Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build 86001 >> AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0 >> Firewall-: MS Firewall >> >> Microsoft Security Essentials Version: 1.0.1961.0 >> Antimalware Client Version: 2.1.6519.0 >> Engine Version: 1.1.5605.0 >> Antivirus definitions: 1.79.953.0 >> Antispyware definitions: 1.79.953.0 >> >> //-----------Help!!! : >> >> Error_02 above caused me to reset my system back to a previous restore >> point to reset the security descriptors. >> >> DEFINITELY NOT THE THING TO DO (Step 4.a). >> >> If anyone has an idea of how I could be doing something wrong please let >> me >> know. >> >> If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058 >> article has errors.
From: MowGreen on 3 Apr 2010 14:46 PA Bear [MS MVP] wrote: > @Mow: See > http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/a675d04e6bef024f, > especially/primarily #11, #12, & #13. Since I can't access the MSKB today ... I withdraw any previous suggestions. MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked
From: PA Bear [MS MVP] on 5 Apr 2010 11:37 Make that: See http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/a675d04e6bef024f Especially/primarily posts #11, #12, & #13. PA Bear [MS MVP] wrote: > @Mow: See > http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/a675d04e6bef024f, > especially/primarily #11, #12, & #13. > > MowGreen wrote: >> http://support.microsoft.com/kb/971058 >> >> Scroll all the way to the bottom of the above page. >> See where it states " Provide feedback on this information " ? >> >> Do so and let MS know why you think that the Fixit information is >> incorrect and that it failed to resolve the updating issue on your XP >> SP3 system. >> >> Some questions: >> >> 1) What was the installed antivirus/security suite prior to the >> installation of MSE ? >> >> 2) When the previous security software (AV/Sec suite) was uninstalled >> did you run a removal tool to ensure that all remnants of were no longer >> present ? >> >> 3) Have you tried downloading the Fixit, saving it, then configuring XP >> to Clean Boot, and then run the Fixit in it's Aggressive mode ? >> >> 4) When IE 8 was installed, what was the installed AV/Sec suite and was >> it actively monitoring the system with real time protection, shields, or >> services ? >> >> >> MowGreen >> ================ >> *-343-* FDNY >> Never Forgotten >> ================ >> >> banthecheck.com >> "Security updates should *never* have *non-security content* prechecked >> >> >> >> MrSoftware wrote: >>> I thought I should post what may be errors in a MS KB (MicroSoft >>> KnowledgeBase) article to fix WU (Windows Update). >>> >>> //-----------Background : I tried to fix my problem >>> >>> I can not access the MS WU (Windows Update) website without getting a >>> blank >>> page. >>> >>> http://windowsupdate.microsoft.com >>> >>> So I tried the fix in KB 971058 which as four different ways to fix the >>> problem. >>> >>> I tried them all (All four 'fixes' - as enumerated below) without >>> success. >>> >>> Note below - I call 1.a and 1.b 'lobotomies' for the sake of brevity >>> herein. [1] MS KB 971058 has 4 'fixes' as follows. >>> >>> (a) FixIt 50202 - Mode default >>> (b) FixIt 50202 - Mode agressive >>> (c) WU minor lobotomy - Without 'step 4' >>> (d) WU major lobotomy - With 'step 4' (reset BITS and WUAU security >>> descriptors) >>> >>> [2] I tryed 1.a and 1.b previously - both failed. >>> >>> [3] I tryed 1.c and 1.d which both failed (with some anomalies as >>> follows.) >>> >>> In doing this I found (what appear to be) errors in the KB 971058 >>> >>> //-----------Errors : The document seems incorrect in the following >>> >>> Error_01 : Step 4.a - SVCHOST.EXE prevents CatRoot2 rename via locked >>> files (a) tmp.edb and (b) edb.log >>> >>> Error_02 : Step 4.b - Resetting service security descriptors prevents >>> their activation in step 9. >>> >>> Error_03 : Step 6.0 - regsvr32.exe mshtml.dll : MSHTML.DLL has no >>> registration point (lacks DllRegisterServer) >>> >>> Error_04 : Step 7.0 - NETSH has no 'reset' command as in 'netsh reset >>> winsock' >>> >>> Error_05 : Step 9.0 - services now have a 'different' security >>> descriptor >>> and can not be accessed. >>> >>> //-----------Failures : I also had other 'runtime' errors in fix 1.d >>> above >>> >>> Failure_01 : Step 6.0 - Registration of QMGR.DLL failed - Return code >>> was 0x80070431 >>> >>> Failure_02 : Step 6.0 - Registration of WUAUENG.DLL failed - Return code >>> was 0x80070005 >>> >>> Failure_03 : Step 9.0 - Service restart failure : Access denied >>> >>> //-----------My System : >>> >>> OS-------: Windows XP - Version: 5.01.2600 Service Pack 3 >>> Browser--: IE (Internet Explorer) - Version 8.0.6001.18702 - Build >>> 86001 >>> AntiVir--: Microsoft Security Essentials Version: 1.0.1961.0 >>> Firewall-: MS Firewall >>> >>> Microsoft Security Essentials Version: 1.0.1961.0 >>> Antimalware Client Version: 2.1.6519.0 >>> Engine Version: 1.1.5605.0 >>> Antivirus definitions: 1.79.953.0 >>> Antispyware definitions: 1.79.953.0 >>> >>> //-----------Help!!! : >>> >>> Error_02 above caused me to reset my system back to a previous restore >>> point to reset the security descriptors. >>> >>> DEFINITELY NOT THE THING TO DO (Step 4.a). >>> >>> If anyone has an idea of how I could be doing something wrong please let >>> me >>> know. >>> >>> If not, hopefully MS (MicroSoft) can verify wheater or not the KB 971058 >>> article has errors.
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