Outlook 2003 Shuts down in approximatly 15 seconds
in [General]
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From: Charles W Davis on 4 Nov 2009 14:41 Diane, It does remove the messages from the server. Only one message arrived this morning. I logged on to the Web interface to the e-mail and all messages had been removed. As long as the dialog box for creating a new profile was open Outlook stayed open. As soon as it was closed, Outlook stopped working. I had uninstalled iTunes yesterday with no change. I downloaded and installed the latest from Apple and it made no change. "Diane Poremsky [MVP]" <outlookmvp(a)msn.com> wrote in message news:ugZ$GGNXKHA.1268(a)TK2MSFTNGP04.phx.gbl... > It's hard to say if it will help or not - you can make a new profile to > test - you don't need to delete the current profile. > > Does it keep downloading the same messages? Can you online and delete > those 8 -10? > > > -- > Diane Poremsky [MVP - Outlook] > Outlook Tips: http://www.outlook-tips.net/ > Outlook & Exchange Solutions Center: http://www.slipstick.com/ > > Outlook Tips by email: > mailto:dailytips-subscribe-request(a)lists.outlooktips.net > > EMO - a weekly newsletter about Outlook and Exchange: > mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM > > > > "Charles W Davis" <newsgroup(a)anthemwebs.com> wrote in message > news:ulgpznMXKHA.4068(a)TK2MSFTNGP06.phx.gbl... >> Diane, >> No, I didn't create a new profile. >> >> I stated that I had tried in safe mode (item #3 in my original post) >> What is the likelyhood that a new profile would make a difference - the >> program opens and downloads 8 or 10 messages before the crash? >> >> "Diane Poremsky [MVP]" <outlookmvp(a)msn.com> wrote in message >> news:edArQRMXKHA.4148(a)TK2MSFTNGP04.phx.gbl... >>> Did you make a new profile? Try /safe mode? >>> >>> -- >>> Diane Poremsky [MVP - Outlook] >>> Outlook Tips: http://www.outlook-tips.net/ >>> Outlook & Exchange Solutions Center: http://www.slipstick.com/ >>> >>> Outlook Tips by email: >>> mailto:dailytips-subscribe-request(a)lists.outlooktips.net >>> >>> EMO - a weekly newsletter about Outlook and Exchange: >>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM >>> >>> >>> >>> "Charles W Davis" <newsgroup(a)anthemwebs.com> wrote in message >>> news:1D490B42-7889-455C-828C-832A853B2C95(a)microsoft.com... >>>> Club member running Windows Vista Home Premium on a dual boot iMac. >>>> Windows 2003 was uninstalled and reinstalled. Fixed nothing. >>>> >>>> Now I arrive on the scene. >>>> 1. I installed Service Pack 3 >>>> 2. Windows Update installed 12 "Important" updates, mostly for Office. >>>> 3. I tried running Outlook in safe mode. No dice. >>>> 4. I have heard that iTunes could be a problem. Uninstalled iTunes. >>>> What the hey, I also uninstalled QuickTime. Rebooted. No dice. >>>> 5. I turned off e-mail scanning by free AVG. Still no dice. >>>> >>>> Problem signature: >>>> Problem Event Name: APPCRASH >>>> Application Name: OUTLOOK.EXE >>>> Application Version: 11.0.8312.0 >>>> Application Timestamp: 4a403990 >>>> Fault Module Name: StackHash_cffd >>>> Fault Module Version: 6.0.6002.18005 >>>> Fault Module Timestamp: 49e03821 >>>> Exception Code: c0000374 >>>> Exception Offset: 000afaf8 >>>> OS Version: 6.0.6002.2.2.0.768.3 >>>> Locale ID: 1033 >>>> Additional Information 1: cffd >>>> Additional Information 2: 4425b27e3967fd9786cae528b5862b32 >>>> Additional Information 3: e427 >>>> Additional Information 4: 2746933a90d7395958774aee244fcf03 >>>> >>>> Anything else? >>>> >>
From: Diane Poremsky [MVP] on 4 Nov 2009 17:22
Try renaming the SRS file for the profile - if the problem is with the send/receive, it could be a corrupt send/receive file causing it to crash. (its at %USERPROFILE%\Application Data\Microsoft\Outlook) It also could be a corrupt navigation pane since it seems to happen as soon as outlook opens - start outlook with the /resetnavpane switch. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com/ Outlook Tips by email: mailto:dailytips-subscribe-request(a)lists.outlooktips.net EMO - a weekly newsletter about Outlook and Exchange: mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM "Charles W Davis" <newsgroup(a)anthemwebs.com> wrote in message news:#RibKbYXKHA.1280(a)TK2MSFTNGP04.phx.gbl... > Diane, > > It does remove the messages from the server. Only one message arrived this > morning. I logged on to the Web interface to the e-mail and all messages > had been removed. > > As long as the dialog box for creating a new profile was open Outlook > stayed open. As soon as it was closed, Outlook stopped working. > > I had uninstalled iTunes yesterday with no change. > > I downloaded and installed the latest from Apple and it made no change. > > > "Diane Poremsky [MVP]" <outlookmvp(a)msn.com> wrote in message > news:ugZ$GGNXKHA.1268(a)TK2MSFTNGP04.phx.gbl... >> It's hard to say if it will help or not - you can make a new profile to >> test - you don't need to delete the current profile. >> >> Does it keep downloading the same messages? Can you online and delete >> those 8 -10? >> >> >> -- >> Diane Poremsky [MVP - Outlook] >> Outlook Tips: http://www.outlook-tips.net/ >> Outlook & Exchange Solutions Center: http://www.slipstick.com/ >> >> Outlook Tips by email: >> mailto:dailytips-subscribe-request(a)lists.outlooktips.net >> >> EMO - a weekly newsletter about Outlook and Exchange: >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM >> >> >> >> "Charles W Davis" <newsgroup(a)anthemwebs.com> wrote in message >> news:ulgpznMXKHA.4068(a)TK2MSFTNGP06.phx.gbl... >>> Diane, >>> No, I didn't create a new profile. >>> >>> I stated that I had tried in safe mode (item #3 in my original post) >>> What is the likelyhood that a new profile would make a difference - the >>> program opens and downloads 8 or 10 messages before the crash? >>> >>> "Diane Poremsky [MVP]" <outlookmvp(a)msn.com> wrote in message >>> news:edArQRMXKHA.4148(a)TK2MSFTNGP04.phx.gbl... >>>> Did you make a new profile? Try /safe mode? >>>> >>>> -- >>>> Diane Poremsky [MVP - Outlook] >>>> Outlook Tips: http://www.outlook-tips.net/ >>>> Outlook & Exchange Solutions Center: http://www.slipstick.com/ >>>> >>>> Outlook Tips by email: >>>> mailto:dailytips-subscribe-request(a)lists.outlooktips.net >>>> >>>> EMO - a weekly newsletter about Outlook and Exchange: >>>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM >>>> >>>> >>>> >>>> "Charles W Davis" <newsgroup(a)anthemwebs.com> wrote in message >>>> news:1D490B42-7889-455C-828C-832A853B2C95(a)microsoft.com... >>>>> Club member running Windows Vista Home Premium on a dual boot iMac. >>>>> Windows 2003 was uninstalled and reinstalled. Fixed nothing. >>>>> >>>>> Now I arrive on the scene. >>>>> 1. I installed Service Pack 3 >>>>> 2. Windows Update installed 12 "Important" updates, mostly for Office. >>>>> 3. I tried running Outlook in safe mode. No dice. >>>>> 4. I have heard that iTunes could be a problem. Uninstalled iTunes. >>>>> What the hey, I also uninstalled QuickTime. Rebooted. No dice. >>>>> 5. I turned off e-mail scanning by free AVG. Still no dice. >>>>> >>>>> Problem signature: >>>>> Problem Event Name: APPCRASH >>>>> Application Name: OUTLOOK.EXE >>>>> Application Version: 11.0.8312.0 >>>>> Application Timestamp: 4a403990 >>>>> Fault Module Name: StackHash_cffd >>>>> Fault Module Version: 6.0.6002.18005 >>>>> Fault Module Timestamp: 49e03821 >>>>> Exception Code: c0000374 >>>>> Exception Offset: 000afaf8 >>>>> OS Version: 6.0.6002.2.2.0.768.3 >>>>> Locale ID: 1033 >>>>> Additional Information 1: cffd >>>>> Additional Information 2: 4425b27e3967fd9786cae528b5862b32 >>>>> Additional Information 3: e427 >>>>> Additional Information 4: 2746933a90d7395958774aee244fcf03 >>>>> >>>>> Anything else? >>>>> >>> > |