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From: Tina D on 11 Apr 2010 18:26
Up until yesterday, everything was working fine. I have Kaspersky IS
installed on Windows XP. I already disabled the Kaspersky add-in and every
time I open Outlook, it freezes the entire computer. I cannot click on
anything, even Task Manager to close out the program. I have to manually shut
down the computer. I'm not sure what is going on but I would appreciate any
help.

Thanks in advance,

Tina
From: spidertech on 12 Apr 2010 02:25
Tina D wrote on Sun, 11 April 2010 18:26
> Up until yesterday, everything was working fine. I have Kaspersky IS
> installed on Windows XP. I already disabled the Kaspersky add-in and every
> time I open Outlook, it freezes the entire computer. I cannot click on
> anything, even Task Manager to close out the program. I have to manually shut
> down the computer. I'm not sure what is going on but I would appreciate any
> help.
>
> Thanks in advance,
>
> Tina


I would just remove the third party add on and run an Outlook repair. That should fix it.


.
Submitted using http://www.outlookforums.com
From: Tina D on 12 Apr 2010 09:59


"spidertech" wrote:

> Tina D wrote on Sun, 11 April 2010 18:26
> > Up until yesterday, everything was working fine. I have Kaspersky IS
> > installed on Windows XP. I already disabled the Kaspersky add-in and every
> > time I open Outlook, it freezes the entire computer. I cannot click on
> > anything, even Task Manager to close out the program. I have to manually shut
> > down the computer. I'm not sure what is going on but I would appreciate any
> > help.
> >
> > Thanks in advance,
> >
> > Tina
>
>
> I would just remove the third party add on and run an Outlook repair. That should fix it.
>
>
> .
> Submitted using http://www.outlookforums.com
> .
> Everyone, thanks for replying.

I have tried opening in safe mode--still freezes. And I have used the
repair option three times. After the third time, an error message popped up
saying something about the bootstrapper. I can't remember the exact terms
(I'm at work right now)
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