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From: Shayne on 29 Aug 2007 15:06
I have a client with outlook 2007, occasionally (at least once a week) he
gets an email with an attachment and the program closes. I have checked the
offending emails and there is no problem with them, typically they are
powerpoint, or movie files. i've scanned and checked them on my system. The
OS is Vista home premium.

The crash message is,

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6023.5000
Application Timestamp: 46574050
Fault Module Name: OUTLFLTR.DLL
Fault Module Version: 12.0.4326.0
Fault Module Timestamp: 44c81343
Exception Code: c0000005
Exception Offset: 0004acff
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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Please Help

From: darkstartech on 8 Sep 2007 14:36
I am also having the same problem, and have disabled windows search.
Application does not seem to crash in safe mode, and have checked for
corrupted .pst files. Any help would be greatly appreciated.

Event Viewer Details:

Log Name: Application
Source: Application Error
Date: 9/8/2007 10:39:52 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Spawn
Description:
Faulting application OUTLOOK.EXE, version 12.0.6023.5000, time stamp
0x46574050, faulting module ntdll.dll, version 6.0.6000.16386, time stamp
0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9, process id
0x1548, application start time 0x01c7f236180e58ae.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-09-08T16:39:52.000Z" />
<EventRecordID>13515</EventRecordID>
<Channel>Application</Channel>
<Computer>Spawn</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6023.5000</Data>
<Data>46574050</Data>
<Data>ntdll.dll</Data>
<Data>6.0.6000.16386</Data>
<Data>4549bdc9</Data>
<Data>c0000374</Data>
<Data>000af1c9</Data>
<Data>1548</Data>
<Data>01c7f236180e58ae</Data>
</EventData>
</Event>

"Kurt" wrote:

> I was having problems with Outlook opening ONLY in safe mode. I tried running
> scanpst.exe, fixed the corrupt *.pst files, but that didn't improve Outlooks
> performance away from safe mode. While searching for the outcmd.dat file to
> rename it, Vista kept hanging while it searched... I began having other
> problems while deleting files and searching for files under Vista.
>
> The problem turned out to be the windows search engine utility that Vista
> and Outlook (Office) want to run. Under Win XP, the windows search engine
> never worked better than the Google downloadable search engine did. So I
> disabled this BUG from Vista and now the whole system works wonderfully!!!!
>
> To disable this gem, go into the Control Panel, Administrative Tools, then
> Services. The name of the service is Windows Search- click disable. (then if
> not already stopped, go into the Task Manager and kill the app called
> Search***)
>
> Hopefully this helps someone!!
>
> "Jocelyn Fiorello [MVP - Outlook]" wrote:
>
> > If you have add-ins installed, try disabling them...if Outlook works, enable
> > the add-ins one by one until you find out which one is causing crashes. You
> > should also disable e-mail scanning by your AV program...it's really not
> > necessary and it tends to interfere with other Outlook operations.
> >
> > --
> > Jocelyn Fiorello
> > MVP - Outlook
> >
> > *** Messages sent to my e-mail address will NOT be answered -- please reply
> > only to the newsgroup to preserve the message thread. ***
> >
> >
> > "Captain Fox" wrote:
> >
> > > Thanks for the tip Jocelyn. It does not seem to crash with the /Safe switch.
> > > I also turned off the Reading Pane when back in Normal mode, but Outlook
> > > still crashed (I know this had been an issue in the past). I checked the
> > > Disable Items dialog box and there is nothing in there to disable. Let me
> > > know if you have any ideas. Thanks...Capt
> > >
> > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > >
> > > > If you open Outlook in safe mode, do you have the same problem? Go to Start
> > > > | Run and type "outlook.exe /safe" without the quotes but including the space.
> > > >
> > > > --
> > > > Jocelyn Fiorello
> > > > MVP - Outlook
> > > >
> > > > *** Messages sent to my e-mail address will NOT be answered -- please reply
> > > > only to the newsgroup to preserve the message thread. ***
> > > >
> > > >
> > > > "Captain Fox" wrote:
> > > >
> > > > > Recently, my Outlook 2007 program has started a continous cycle of
> > > > > crash/restart. It happens about every 12 minutes and the event log has
> > > > > following message
> > > > >
> > > > > Faulting application OUTLOOK.EXE, version 12.0.6023.5000, time stamp
> > > > > 0x46574050, faulting module libobjc.i386.A.dll, version 7.3.6.0, time stamp
> > > > > 0x4692d86b, exception code 0xc000001d, fault offset 0x00004dfe, process id
> > > > > 0x1444, application start time 0x01c7d189e721d8ef.
> > > > >
> > > > > I only have a single POP3 (Gmail) account setup now although I did also have
> > > > > Hotmail, but removing that did not seem to remedy the situation.
> > > > >
> > > > > Any ideas?
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