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From: Cyber12 on 9 Aug 2010 16:23
My computer is a Windows XP PRO, SP3 OS.
I attempted to upgrade my security suite CA2007 to CA ISS 2010 and I was
only able to partially install it.
A windows installer message kept popping up asking to install a file from a
temp folder and showing the registry's Source List product code.
I used regedit to look up the code and it belongs to a "AMRT.msi". Looking
for this file on the Web; I think it could possibly be malware. It is not
doing anything-I think-it is just there in the registry.
This pop up message from Windows Installer is preventing me from installing
AntiVirus software on my computer.(I only have a Firewall and Windows
Defender)
My question is this:
Can I safely delete the product subkey CodeFolder with all its three
subfolders: SourceList, Media and Net as a solution to reinstall the CA
software?
Or is there a standard solution to address this kind of Windows Installer
error?
Please reply help, and, if more information is needed please explain what.
Thanks

From: MowGreen on 10 Aug 2010 11:55
Cyber12 wrote:
>
> My computer is a Windows XP PRO, SP3 OS.
> I attempted to upgrade my security suite CA2007 to CA ISS 2010 and I was
> only able to partially install it.
> A windows installer message kept popping up asking to install a file from a
> temp folder and showing the registry's Source List product code.
> I used regedit to look up the code and it belongs to a "AMRT.msi". Looking
> for this file on the Web; I think it could possibly be malware. It is not
> doing anything-I think-it is just there in the registry.
> This pop up message from Windows Installer is preventing me from installing
> AntiVirus software on my computer.(I only have a Firewall and Windows
> Defender)
> My question is this:
> Can I safely delete the product subkey CodeFolder with all its three
> subfolders: SourceList, Media and Net as a solution to reinstall the CA
> software?
> Or is there a standard solution to address this kind of Windows Installer
> error?
> Please reply help, and, if more information is needed please explain what.
> Thanks
>


Suggest you post this issue to the CA Internet Security suite forum
http://homeofficeforum.ca.com/homeofficeforum/forumdisplay.php?f=14


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked
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