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From: Michael Levin on 3 Feb 2008 21:10
I've added 2 accounts to the messenging app, one for Comcast and one for an
account I have on an Apple Server (IMAP). Neither one works - it says
"connecting" and then "logging in", and both take several minutes of sitting
there but then it says it could not log me in. What am I missing? I'm using
the same settings as on my desktop email client, which has no problem with
getting the email.

Mike

From: Todd Allcock on 3 Feb 2008 23:53
At 03 Feb 2008 21:10:19 -0500 Michael Levin wrote:
> I've added 2 accounts to the messenging app, one for Comcast and one for
an
> account I have on an Apple Server (IMAP). Neither one works - it says
> "connecting" and then "logging in", and both take several minutes of
sitting
> there but then it says it could not log me in. What am I missing? I'm
using
> the same settings as on my desktop email client, which has no problem with
> getting the email.


Do ANY POP or IMAP accounts work on the device? (This would tell us if the
problem is with the settings for these providers vs. e-mail settings in
general.)

How do you connect to the internet with the device? Via your home
broadband (Comcast?) or by other wifi hotspots or cellular?

Do either of the problematic accounts use a non-standard port?


From: "Werner "Menneisyys" Ruotsalainen [MVP - Windows - Mobile Devices]" on 4 Feb 2008 11:23
You might have run into an IMAP protocol-level compatibility problem.
(Unfortunately, the WM version of Messaging isn't as sound as the desktop
Outlook, IMAP-wise.) Give a try to other IMAP messaging clients. See my IMAP
Bible (
http://www.pocketpcmag.com/blogs/index.php?blog=3&p=1247&more=1&c=1&tb=1&pb=1 )
for more info on them.

--


--
Werner "Menneisyys" Ruotsalainen - Microsoft MVP - Windows - Mobile Devices
Please see the Pocket PC Mag Expert Blog (including mine) at
http://www.pocketpcmag.com/blogs/ - you will definitely like it.


"Michael Levin" <mlevin666(a)gmail.com> wrote in message
news:C3CBDE3B.64794%mlevin666(a)gmail.com...
> I've added 2 accounts to the messenging app, one for Comcast and one for
> an
> account I have on an Apple Server (IMAP). Neither one works - it says
> "connecting" and then "logging in", and both take several minutes of
> sitting
> there but then it says it could not log me in. What am I missing? I'm
> using
> the same settings as on my desktop email client, which has no problem with
> getting the email.
>
> Mike
>


From: Michael Levin on 5 Feb 2008 05:19
On 2/3/08 11:53 PM, in article fo65qe$fed$1(a)aioe.org, "Todd Allcock"
<elecconnec(a)AmericaOnLine.com> wrote:

> At 03 Feb 2008 21:10:19 -0500 Michael Levin wrote:
>> I've added 2 accounts to the messenging app, one for Comcast and one for
> an
>> account I have on an Apple Server (IMAP). Neither one works - it says
>> "connecting" and then "logging in", and both take several minutes of
> sitting
>> there but then it says it could not log me in. What am I missing? I'm
> using
>> the same settings as on my desktop email client, which has no problem with
>> getting the email.
>
>
> Do ANY POP or IMAP accounts work on the device? (This would tell us if the
> problem is with the settings for these providers vs. e-mail settings in
> general.)

nope, but the exchange server sync works (over-the-air).

> How do you connect to the internet with the device? Via your home
> broadband (Comcast?) or by other wifi hotspots or cellular?

cellular network.

> Do either of the problematic accounts use a non-standard port?

nope. I'm looking at the settings on my desktop's mail client (which
connects perfectly to both of those), and the "override default port" is not
checked. How do I check which port the PPC is trying to use?

Thanks!

Mike

From: Todd Allcock on 5 Feb 2008 16:25


"Michael Levin" <mlevin666(a)gmail.com> wrote in message
news:C3CDA272.6497F%mlevin666(a)gmail.com...
>>> I've added 2 accounts to the messenging app, one for Comcast and one for
>>> an account I have on an Apple Server (IMAP). Neither one works - it
>>> says "connecting" and then "logging in", and both take several minutes
>>> of sitting there but then it says it could not log me in. What am I
>>> missing? I'm using
>>> the same settings as on my desktop email client, which has no problem
>>> with
>>> getting the email.
>>
>>
>> Do ANY POP or IMAP accounts work on the device? (This would tell us if
>> the
>> problem is with the settings for these providers vs. e-mail settings in
>> general.)
>
> nope, but the exchange server sync works (over-the-air).

Ok, your IMAP settings are probably fine, but the device is probably not
connecting to the cellular network to check IMAP e-mail.

First, go into Start/Settings/Connections (Tab)/Connections (Icon), then hit
the "Advanced" tab and tap "Select Networks" and tell me what is in the top
and bottom bars.

AFAIK, OTA Exchange uses the top box's connection ("Programs that
automatically connect to the Internet...") then falls back on the bottom box
(Programs that automatically connect to a private network...") if the top's
"network" isn't available.

One of the boxes (maybe both) probably has a cellular data network defined
(I.e. "AT&T Data" or something like that...) Write it down or remember it.
(If one doesn't obviously seem to be a cellular data connection, that's ok-
write them both down.)

Now go into the Messaging app, and select Menu/Options and tap either the
Comcast or apple IMAP account to check/edit it's settings.
"Next" your way through the options to get to screen 4 of 4 and tap
"Options." Near the bottom of the screen, you should see "Connection" with
a drop down dialog box. Tap the box and select the cellular data connection
you saw in the "Connections" applet above- if it wasn't obvious, select one
of the two you saw- if it doesn't work, we'll try the other next.

Now "next" your way out of the set up until you see "Finish" and tap that.
Hit "ok" and select the account we just messed with it and try a
"Send/Receive."

If that worked, "you're welcome!" ;-)

Otherwise, edit the account again and try the other "network" you wrote
down. That should work if the first didn't. If so, repeat this procedure
with the other e-mail account.

If it STILL doesn't work, I'm afraid this is now between you and your
cellular provider! (Some simply don't support POP/IMAP unless you use
their own e-mail servers, which they'd have to give you the settings for.)

>> How do you connect to the internet with the device? Via your home
>> broadband (Comcast?) or by other wifi hotspots or cellular?
>
> cellular network.

Now's probably a good time to ask what provider and what device! (Actually
I should have asked that a few posts ago!) Does it also have WiFi (so you
can check if the e-mail works over WiFi, to be sure it's a cellular
connection problem rather than wrong POP/IMAP settings.)


>> Do either of the problematic accounts use a non-standard port?
>
> nope. I'm looking at the settings on my desktop's mail client (which
> connects perfectly to both of those), and the "override default port" is
> not
> checked. How do I check which port the PPC is trying to use?


The PPC always uses default ports unless you specify otherwise. (While
there's no "port" box in the e-mail options, you simply append the server
name with ":port" so, for example, my AOL e-mail SMTP server, which uses 587
instead of 25, is entered as: smtp.aol.com:587 .


> Thanks!
>
> Mike

Don't thank me until it's working! ;-)





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