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From: jcage on 27 Jun 2010 23:34
I had a crash on my computer and as a consequence, lost some stuff.
As I rebuilt the registry to get back to where I was, I've been
plagued with my Philips DVD drive (pretty much everything is back to
normal but that - just recently solved a printer issue that had been
plaguing me).

It's a Dell 8400 Dimension with Windows XPpro SP2 on it. When it
boots up, it inquires about the new hardware it's found and I
generally click 'cancel' (since trying to follow it through gets me
nowhere). My 'device manager' shows the drive by name and 'my
computer' shows the drive. I can put a CD in it and read the CD but I
can't use it to burn anything to. Unless I want to burn files or
music to it, it works fine for reading purposes. When I click 'add
new hardware', I can get the same message up as when I boot (found new
hardware). I've tried uninstalling the drive through device manager
and when I reboot - it's more of the same (it shows in My Computer,
shows okay in Device Manager, I can read the files on a CD, etc).

From what I understand, the Windows XP 'system files' are supposed to
allow this drive to 'install' yet, that doesn't seem to be the case.
I went to the DELL website and all they have to offer is firmware
updates versus an actual drive driver. I'm inclined to believe it's a
similar thing to my printer issue where I'm missing some file that
won't allow it to install but am not sure so thought I'd run it by
folks on these groups to see if anyone else may have encountered the
issue.

Thanks for any help,

John
From: Raoul Watson on 28 Jun 2010 06:53
jcage(a)lycos.com wrote:
> I had a crash on my computer and as a consequence, lost some stuff.
> As I rebuilt the registry to get back to where I was, I've been
> plagued with my Philips DVD drive (pretty much everything is back to
> normal but that - just recently solved a printer issue that had been
> plaguing me).
>
> It's a Dell 8400 Dimension with Windows XPpro SP2 on it. When it
> boots up, it inquires about the new hardware it's found and I
> generally click 'cancel' (since trying to follow it through gets me
> nowhere). My 'device manager' shows the drive by name and 'my
> computer' shows the drive. I can put a CD in it and read the CD but I
> can't use it to burn anything to. Unless I want to burn files or
> music to it, it works fine for reading purposes. When I click 'add
> new hardware', I can get the same message up as when I boot (found new
> hardware). I've tried uninstalling the drive through device manager
> and when I reboot - it's more of the same (it shows in My Computer,
> shows okay in Device Manager, I can read the files on a CD, etc).
>
> From what I understand, the Windows XP 'system files' are supposed to
> allow this drive to 'install' yet, that doesn't seem to be the case.
> I went to the DELL website and all they have to offer is firmware
> updates versus an actual drive driver. I'm inclined to believe it's a
> similar thing to my printer issue where I'm missing some file that
> won't allow it to install but am not sure so thought I'd run it by
> folks on these groups to see if anyone else may have encountered the
> issue.
>
> Thanks for any help,
>
> John

If that DVD drive came with your system, simply go to
http://support.dell.com and locate your PC by entering the tag number.
Then select XP and find the driver for the DVD drive. Simply install the
software and restart.

If you add the DVD drive yourself, you will have to find the driver for it.

Good rule of thumb to remember when devices don't work. Get the latest
driver from the manufacturer.
From: Donald Anadell on 28 Jun 2010 08:49

<jcage(a)lycos.com> wrote in message
news:36cb43cc-858b-46b5-9086-084afbad6107(a)x21g2000yqa.googlegroups.com...
>I had a crash on my computer and as a consequence, lost some stuff.
> As I rebuilt the registry to get back to where I was, I've been
> plagued with my Philips DVD drive (pretty much everything is back to
> normal but that - just recently solved a printer issue that had been
> plaguing me).
>
> It's a Dell 8400 Dimension with Windows XPpro SP2 on it. When it
> boots up, it inquires about the new hardware it's found and I
> generally click 'cancel' (since trying to follow it through gets me
> nowhere). My 'device manager' shows the drive by name and 'my
> computer' shows the drive. I can put a CD in it and read the CD but I
> can't use it to burn anything to. Unless I want to burn files or
> music to it, it works fine for reading purposes. When I click 'add
> new hardware', I can get the same message up as when I boot (found new
> hardware). I've tried uninstalling the drive through device manager
> and when I reboot - it's more of the same (it shows in My Computer,
> shows okay in Device Manager, I can read the files on a CD, etc).
>
> From what I understand, the Windows XP 'system files' are supposed to
> allow this drive to 'install' yet, that doesn't seem to be the case.
> I went to the DELL website and all they have to offer is firmware
> updates versus an actual drive driver. I'm inclined to believe it's a
> similar thing to my printer issue where I'm missing some file that
> won't allow it to install but am not sure so thought I'd run it by
> folks on these groups to see if anyone else may have encountered the
> issue.
>
> Thanks for any help,

Have you looked here for a similar problem:

http://en.community.dell.com/search/SearchResults.aspx?q=8400+DVD+8601&ctypes=forum

If not, why not ask your question in the Dell Community.

http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&os=WW1&osl=en&catid=&impid&SystemID=DIM_PNT_P4_8400

Good luck,

Donald Anadell



>
> John


From: smlunatick on 28 Jun 2010 09:30
On Jun 28, 4:34 am, "jc...(a)lycos.com" <jc...(a)lycos.com> wrote:
> I had a crash on my computer and as a consequence, lost some stuff.
> As I rebuilt the registry to get back to where I was, I've been
> plagued with my Philips DVD drive (pretty much everything is back to
> normal but that - just recently solved a printer issue that had been
> plaguing me).
>
> It's a Dell 8400 Dimension with Windows XPpro SP2 on it.  When it
> boots up, it inquires about the new hardware it's found and I
> generally click 'cancel' (since trying to follow it through gets me
> nowhere).  My 'device manager' shows the drive by name and 'my
> computer' shows the drive.  I can put a CD in it and read the CD but I
> can't use it to burn anything to.  Unless I want to burn files or
> music to it, it works fine for reading purposes.  When I click 'add
> new hardware', I can get the same message up as when I boot (found new
> hardware).  I've tried uninstalling the drive through device manager
> and when I reboot - it's more of the same (it shows in My Computer,
> shows okay in Device Manager, I can read the files on a CD, etc).
>
> From what I understand, the Windows XP  'system files' are supposed to
> allow this drive to 'install' yet, that doesn't seem to be the case.
> I went to the DELL website and all they have to offer is firmware
> updates versus an actual drive driver.  I'm inclined to believe it's a
> similar thing to my printer issue where I'm missing some file that
> won't allow it to install but am not sure so thought I'd run it by
> folks on these groups to see if anyone else may have encountered the
> issue.
>
> Thanks for any help,
>
> John

Please note that Windows XP SP2 will not burn to most DVD medias,
beside the limited supported DVD-RAM.

To have a correct CD / DVD writing drive to work, you will need to
correctly install the system drivers such as motherboard chipset
drivers and IDE UltraDMA drivers for IDE / ATAPI / PATA burning drives.
From: relic on 28 Jun 2010 13:11

<jcage(a)lycos.com> wrote in message
news:36cb43cc-858b-46b5-9086-084afbad6107(a)x21g2000yqa.googlegroups.com...
> I had a crash on my computer and as a consequence, lost some stuff.
> As I rebuilt the registry to get back to where I was, I've been
> plagued with my Philips DVD drive (pretty much everything is back to
> normal but that - just recently solved a printer issue that had been
> plaguing me).
>
> It's a Dell 8400 Dimension with Windows XPpro SP2 on it. When it
> boots up, it inquires about the new hardware it's found and I
> generally click 'cancel' (since trying to follow it through gets me
> nowhere). My 'device manager' shows the drive by name and 'my
> computer' shows the drive. I can put a CD in it and read the CD but I
> can't use it to burn anything to. Unless I want to burn files or
> music to it, it works fine for reading purposes. When I click 'add
> new hardware', I can get the same message up as when I boot (found new
> hardware). I've tried uninstalling the drive through device manager
> and when I reboot - it's more of the same (it shows in My Computer,
> shows okay in Device Manager, I can read the files on a CD, etc).
>
> From what I understand, the Windows XP 'system files' are supposed to
> allow this drive to 'install' yet, that doesn't seem to be the case.
> I went to the DELL website and all they have to offer is firmware
> updates versus an actual drive driver. I'm inclined to believe it's a
> similar thing to my printer issue where I'm missing some file that
> won't allow it to install but am not sure so thought I'd run it by
> folks on these groups to see if anyone else may have encountered the
> issue.

It's simple. In Device Manager, delete/remove the IDE Channel the drive is
connected to (or the SATA controller) and reboot. Windows will re-install
all the correct drivers...you don't need any "Philips Drivers" in XP or
later Windows.



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