Remote Desktop Connection Not Working
in [Windows XP]
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From: JJ on 6 Apr 2010 16:36 I have around 85 computers in an office that I am able to access via Remote Desktop Connection. All are working normally. All computers are running Windows XP Professional connecting to a Windows 2003 Server. Windows Firewall is disabled on all computers and all computers use the same corporate firewall. All computers use Symantec Endpoint Protection. Recently, we purchased 5 new computers from Dell (Optiplex 780 model). Most of the older computers are Optiplex 760 models and are working fine. After configuring the new computers with our network settings and software, everything is working fine except that I am unable to make a Remote Desktop Connection to these computers. I can get to the login screen of the remote computer; I enter the appropriate username and password (with remote access enabled for this username); I click OK; the login screen dims a little like it is trying to login and after about 30-45 seconds, the desktop of the host computer reappears. There is no error message. It just won't connect. Everything looks correct, but still no connection. Just to be absolutely certain that Symantec was not interfering, I uninstalled it from one computer and was still unable to make a connection. Any ideas would be greatly appreciated. Thanks. James
From: Bernd on 6 Apr 2010 17:09 -------- Original-Nachricht -------- > I have around 85 computers in an office that I am able to access via Remote > Desktop Connection. All are working normally. All computers are running > Windows XP Professional connecting to a Windows 2003 Server. Windows > Firewall is disabled on all computers and all computers use the same > corporate firewall. All computers use Symantec Endpoint Protection. > > Recently, we purchased 5 new computers from Dell (Optiplex 780 model). Most > of the older computers are Optiplex 760 models and are working fine. After > configuring the new computers with our network settings and software, > everything is working fine except that I am unable to make a Remote Desktop > Connection to these computers. I can get to the login screen of the remote > computer; I enter the appropriate username and password (with remote access > enabled for this username); I click OK; the login screen dims a little like > it is trying to login and after about 30-45 seconds, the desktop of the host > computer reappears. There is no error message. It just won't connect. > > Everything looks correct, but still no connection. Just to be absolutely > certain that Symantec was not interfering, I uninstalled it from one > computer and was still unable to make a connection. > > Any ideas would be greatly appreciated. > > Thanks. > > James Is the terminal service running on the target machine ? Bernd
From: JJ on 6 Apr 2010 22:07 Yes and there are no errors in the log files indicating that there is any problem. Bummer. James
From: Bernd on 7 Apr 2010 08:29 -------- Original-Nachricht -------- > Yes and there are no errors in the log files indicating that there is any > problem. > > Bummer. > > James Did you look into BOTH event logs ? Bernd
From: JJ on 7 Apr 2010 10:24
Yes. Neither set of logs show any errors relating to RDC. Thanks. James |