Restart loop after Windows repair
in [Windows XP]
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From: blackhead on 8 Aug 2010 20:13 On 8 Aug, 22:22, "PA Bear [MS MVP]" <PABear...(a)gmail.com> wrote: > What anti-virus application or security suite was installed BEFORE you did > the repair install and was your subscription still current? I have never had an anti-virus application installed because I don't visit dodgey sites, not open iffy emails. I did install Zone alarm, though. > What anti-virus application or security suite is installed now and is your > subscription current? What anti-spyware applications (other than Defender)? > What third-party firewall (if any)? Zone alarm and Avast anti-virus > Did a Norton or McAfee free-trial come preinstalled on the computer when you > bought it? (Doesn't matter if you never used or Activated it.) No > How to perform a repair installation of Windows XP if a later version of > Internet Explorer is installed > http://support.microsoft.com/kb/917964 > > Was IE8 or IE7 installed when you did the Repair Install? IE8 was installed before I had the problems. The first repair that worked installed IE6. > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > > blackhead wrote: > > I've been having problems with the Internet.exe virus which I thought > > I had removed from my computer using the Avast antivirus program. It > > meant having to do a repair of the Windows installation using the CD > > which worked. > > > But after working for a day, the system crashed again, with a blue > > screen saying it was dumping the memory etc. I ran chkdsk /r which > > said it had corrected more than one error, and have tried to do a > > repair of the Windows installation, which manages to get through the > > first part where it says it has been successful and is rebooting. > > Unfortunately, it now keeps going to the blue screen where it gives a > > stop error 7E, rather than carrying on with the installation. > > > Any idea as to what i can do to solve the problem?- Hide quoted text - > > - Show quoted text -
From: Shenan Stanley on 8 Aug 2010 22:44 <snipped> blackhead wrote: > I did install Zone alarm, though. First - you aren't protected just because you "don't visit dodgey sites" and/or "don't open iffy emails". Drive by virus/trojan/spyware/adware attacks are too common and happen on the most trusted sites - you'd be surprised. Second - uninstall Zone Alarm and use the built in firewall - doubtful you are getting any benefit from Zone Alarm and it just adds a variable (even a likely cause) many times. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
From: PA Bear [MS MVP] on 9 Aug 2010 01:34 => First reason to format & do a clean install: > I have never had an anti-virus application installed because I don't > visit dodgey sites, not open iffy emails. Then how did you get infected with "Internet.exe virus?" Bet you do P2P file-sharing & exchange stuff with friends via flash drives, yeah? And your computer's connected to the internet, yeah? => Second reason to format & do a clean install: A Repair Install will NOT resolve any sort of infection. See... Cleaning a Compromised System http://technet.microsoft.com/en-us/library/cc700813.aspx => Third reason to format & do a clean install: > IE8 was installed before I had the problems. The first repair that > worked installed IE6. See KB917964. Assuming you did NOT uninstall IE8 (or IE7) prior to doing the Repair Install, Windows (and IE) is now in a "confused state." Your ONLY recourse now is to back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT fix this! HOW TO do a clean install of WinXP: See http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in http://support.microsoft.com/kb/978307 After the clean install, you will have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a local network (i.e., other computers) and before connecting a flash drive, SDCard, or any other external drive to the computer: 4 steps to help protect your new computer before you go online http://www.microsoft.com/security/pypc.aspx Other helpful references include: HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b Tip: After getting the computer fully-patched, download/install KB971029 manually before connecting any external drive to the computer: http://support.microsoft.com/kb/971029 NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial AND download/run the appropriate removal tool BEFORE installing any updates, Windows Service Packs or IE upgrades AND BEFORE installing your new anti-virus application (which will require WinXP SP3 to be installed). Norton Removal Tool ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe McAfee Consumer Products Removal Tool http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe Also see: Risks & Benefits of P2P file sharing http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx Steps To Help Prevent Spyware http://www.microsoft.com/security/spyware/prevent.aspx Steps to Help Prevent Computer Worms http://www.microsoft.com/security/worms/prevent.aspx Avoid Rogue Security Software! http://www.microsoft.com/security/antivirus/rogue.aspx Have fun! blackhead wrote: > On 8 Aug, 22:22, "PA Bear [MS MVP]" <PABear...(a)gmail.com> wrote: >> What anti-virus application or security suite was installed BEFORE you >> did >> the repair install and was your subscription still current? > > I have never had an anti-virus application installed because I don't > visit dodgey sites, not open iffy emails. > > I did install Zone alarm, though. > >> What anti-virus application or security suite is installed now and is >> your >> subscription current? What anti-spyware applications (other than >> Defender)? >> What third-party firewall (if any)? > > Zone alarm and Avast anti-virus > >> Did a Norton or McAfee free-trial come preinstalled on the computer when >> you bought it? (Doesn't matter if you never used or Activated it.) > > No > >> How to perform a repair installation of Windows XP if a later version of >> Internet Explorer is installed >> http://support.microsoft.com/kb/917964 >> >> Was IE8 or IE7 installed when you did the Repair Install? > > IE8 was installed before I had the problems. The first repair that > worked installed IE6. > >> blackhead wrote: >>> I've been having problems with the Internet.exe virus which I thought >>> I had removed from my computer using the Avast antivirus program. It >>> meant having to do a repair of the Windows installation using the CD >>> which worked. >> >>> But after working for a day, the system crashed again, with a blue >>> screen saying it was dumping the memory etc. I ran chkdsk /r which >>> said it had corrected more than one error, and have tried to do a >>> repair of the Windows installation, which manages to get through the >>> first part where it says it has been successful and is rebooting. >>> Unfortunately, it now keeps going to the blue screen where it gives a >>> stop error 7E, rather than carrying on with the installation. >> >>> Any idea as to what i can do to solve the problem?- Hide quoted text - >> >> - Show quoted text -
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