Restore Point
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From: Jack Bostick Jack on 15 Feb 2010 18:13 i WAS TRING TO INSTALL AN ANTIVURUS on my dads computer and when it started it said makeing a restore point. Somehow it restore back to 2003, and no restore points before the 13th not even the one that it made when i was instaaling program, HELP, dads nnot to pleased with me and i am 1.5 hrs away TIA Jack
From: Shenan Stanley on 15 Feb 2010 18:44 Jack Bostick wrote: > i WAS TRING TO INSTALL AN ANTIVURUS on my dads computer and when it > started it said makeing a restore point. Somehow it restore back to > 2003, and no restore points before the 13th not even the one that > it made when i was instaaling program, HELP, dads nnot to pleased > with me and i am 1.5 hrs away Wha? Somehow you missed telling some part(s) of that story. You were attempting the installation of some unknown antivirus application (good information to provide) on your father's computer who lives about an hour and a half from your current location (remotely in some manner - using some application or just telling him what to do over the phone maybe - good information to provide) and during the installation the operating system (as one would do setup by default) started to create a System Restore point. Suddenly - without any intervention (told of by you) by you - the system was restored to how it was at some point back in 2003 (it is highly unlikely Windows System Restore would do anything like that - it just doesn't keep them back that far - not even close to the 6-7 years that woud require at this point.) So - what you need to do is better describe what happened and how it happened. How you were doing this remote installation, what antivirus application you were replacing and how you uninstalled the original before installing the new one, how it was suddenly 'restored' to a prior date, etc. The only feasible way I can see the system being restored that far back is with the use of some third party application that perhaps the OEM installed to allow a user to restire a computer to its 'as purchased' state in case of a serious malfunction. I dread the possibility that you might mention one or more Norton product - including but not limited to "Go Back" or something similar. Pretty much - without backups - this may be a lost cause. Your father shoud have backups. If he never made any - that sucks. Get him a Seagate Repica and get it hooked up for him for any such future incidents. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
From: Russ SBITS.Biz [SBS-MVP] on 15 Feb 2010 18:45 Well your Dad could always "PAY" for support and get worse support. (Sorry He needs to realize the effort) Also he doesn't "Lose" any files just installed applications. if this PC has NEVER had any AV on it I'd consider this Lucky That you aren't having more issues.... So is the issue Just that he's not happy? or that applications aren't installed? Also Did you find any viruses? Russs -- Russell Grover - SBITS.Biz [SBS-MVP] MCP, MCPS, MCNPS, SBSC Microsoft Certified Small Business Specialist 24hr SBS Remote Support - www.SBITS.Biz Question or Second Opinion - www.PersonalITConsultant.com Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com "Jack Bostick" <Jack Bostick(a)discussions.microsoft.com> wrote in message news:C598D2B6-4F8B-42B4-A02D-76F3AEEC2F37(a)microsoft.com... > i WAS TRING TO INSTALL AN ANTIVURUS on my dads computer and when it > started > it said makeing a restore point. Somehow it restore back to 2003, and no > restore points before the 13th not even the one that it made when i was > instaaling program, HELP, dads nnot to pleased with me and i am 1.5 hrs > away > > TIA > > Jack
From: Jack Bostick on 15 Feb 2010 19:02 Yes it had an antivirus on it before but it expired and i was installing a new one on there? So there is no way i got back to the previous month to undo this????? "Russ SBITS.Biz [SBS-MVP]" wrote: > Well your Dad could always "PAY" for support > and get worse support. > > (Sorry He needs to realize the effort) > > Also he doesn't "Lose" any files > just installed applications. > > if this PC has NEVER had any AV on it > I'd consider this Lucky > That you aren't having more issues.... > > So is the issue Just that he's not happy? > or that applications aren't installed? > > Also Did you find any viruses? > Russs > > -- > Russell Grover - SBITS.Biz [SBS-MVP] > MCP, MCPS, MCNPS, SBSC > Microsoft Certified Small Business Specialist > 24hr SBS Remote Support - www.SBITS.Biz > Question or Second Opinion - www.PersonalITConsultant.com > Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com > > > "Jack Bostick" <Jack Bostick(a)discussions.microsoft.com> wrote in message > news:C598D2B6-4F8B-42B4-A02D-76F3AEEC2F37(a)microsoft.com... > > i WAS TRING TO INSTALL AN ANTIVURUS on my dads computer and when it > > started > > it said makeing a restore point. Somehow it restore back to 2003, and no > > restore points before the 13th not even the one that it made when i was > > instaaling program, HELP, dads nnot to pleased with me and i am 1.5 hrs > > away > > > > TIA > > > > Jack >
From: Shenan Stanley on 15 Feb 2010 19:32
Jack Bostick wrote: > Yes it had an antivirus on it before but it expired and i was > installing a new one on there? So there is no way i got back to > the previous month to undo this????? System Restore wouldn't work that way anyway. It only protects the *system* files - not the owners of the system's files. If you are noticing (somehow) that it is restored back to 2003 (How are you determining that? I forgot to ask that.) - system restore is not going to save your butt or his files. Same response I gave before... Somehow you missed telling some part(s) of that story. You were attempting the installation of some unknown antivirus application (good information to provide) on your father's computer who lives about an hour and a half from your current location (remotely in some manner - using some application or just telling him what to do over the phone maybe - good information to provide) and during the installation the operating system (as one would do setup by default) started to create a System Restore point. Suddenly - without any intervention (told of by you) by you - the system was restored to how it was at some point back in 2003 (it is highly unlikely Windows System Restore would do anything like that - it just doesn't keep them back that far - not even close to the 6-7 years that woud require at this point.) So - what you need to do is better describe what happened and how it happened. How you were doing this remote installation, what antivirus application you were replacing and how you uninstalled the original before installing the new one, how it was suddenly 'restored' to a prior date, etc. The only feasible way I can see the system being restored that far back is with the use of some third party application that perhaps the OEM installed to allow a user to restire a computer to its 'as purchased' state in case of a serious malfunction. I dread the possibility that you might mention one or more Norton product - including but not limited to "Go Back" or something similar. Pretty much - without backups - this may be a lost cause. Your father shoud have backups. If he never made any - that sucks. Get him a Seagate Repica and get it hooked up for him for any such future incidents. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |